Recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working remote in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work® certification in colombia says it all! what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission based and values driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs. you'll work with the recruiting team to coordinate recruiting efforts and be responsible for your own recruiting goals as well. this may include screening resumes and applications, scheduling onsite or remote interviews, assisting in completing reference checks, background checks, drug tests, and completing paperwork for each new hire. you’ll also champion and establish ttec as an employer of choice within the local community by establishing and nurturing relationships. ready to ensure a positive experience for every candidate? you’ll report to the talent acquisition manager. in this role, you’ll impact the business through your recruitment initiatives. during a typical day, you’ll - be a brand ambassador throughout the applicant’s journey and deliver a positive candidate experience - foster an inclusive team and environment through your recruitment initiatives - consistently achieve assigned recruiting targets including daily, weekly, and monthly goals asso...
Recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working remote in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work® certification in colombia says it all! what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission based and values driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs. you'll work with the recruiting team to coordinate recruiting efforts and be responsible for your own recruiting goals as well. this may include screening resumes and applications, scheduling onsite or remote interviews, assisting in completing reference checks, background checks, drug tests, and completing paperwork for each new hire. you’ll also champion and establish ttec as an employer of choice within the local community by establishing and nurturing relationships. ready to ensure a positive experience for every candidate? you’ll report to the talent acquisition manager. in this role, you’ll impact the business through your recruitment initiatives. during a typical day, you’ll - be a brand ambassador throughout the applicant’s journey and deliver a positive candidate experience - foster an inclusive team and environment through your recruitment initiatives - consistently achieve assigned recruiting targets including daily, weekly, and monthly goals asso...
Recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working remote in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work® certification in colombia says it all! what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission based and values driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs. you'll work with the recruiting team to coordinate recruiting efforts and be responsible for your own recruiting goals as well. this may include screening resumes and applications, scheduling onsite or remote interviews, assisting in completing reference checks, background checks, drug tests, and completing paperwork for each new hire. you’ll also champion and establish ttec as an employer of choice within the local community by establishing and nurturing relationships. ready to ensure a positive experience for every candidate? you’ll report to the talent acquisition manager. in this role, you’ll impact the business through your recruitment initiatives. during a typical day, you’ll - be a brand ambassador throughout the applicant’s journey and deliver a positive candidate experience - foster an inclusive team and environment through your recruitment initiatives - consistently achieve assigned recruiting targets including daily, weekly, and monthly goals asso...
Recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working remote in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work® certification in colombia says it all! what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission based and values driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs. you'll work with the recruiting team to coordinate recruiting efforts and be responsible for your own recruiting goals as well. this may include screening resumes and applications, scheduling onsite or remote interviews, assisting in completing reference checks, background checks, drug tests, and completing paperwork for each new hire. you’ll also champion and establish ttec as an employer of choice within the local community by establishing and nurturing relationships. ready to ensure a positive experience for every candidate? you’ll report to the talent acquisition manager. in this role, you’ll impact the business through your recruitment initiatives. during a typical day, you’ll - be a brand ambassador throughout the applicant’s journey and deliver a positive candidate experience - foster an inclusive team and environment through your recruitment initiatives - consistently achieve assigned recruiting targets including daily, weekly, and monthly goals asso...
Medical interpreter recruiter be the spark that brightens days and ignite your career with ttec's award-winning employment experience. as a recruiter working on-site in bogotá, colombia, you'll be a part of bringing humanity to business. #experiencettec #greatplacetowork what you'll do looking to hire great talent and make an impact on helping people elevate their careers in a mission-based and values-driven global organization? in this role, you'll meet recruiting targets in support of specific client needs — with a particular focus on recruiting medical interpretation agents, such as spanish-english medical interpreters or bilingual agents supporting healthcare accounts. you'll work closely with the recruiting team to coordinate efforts and will be responsible for your own recruiting goals. this includes sourcing candidates who meet the unique compliance, language proficiency, and skill requirements of healthcare-related roles. you'll also be screening resumes and applications, scheduling onsite interviews, assisting in completing reference checks, background checks, drug tests, and finalizing paperwork for each new hire. your knowledge and experience in recruiting for the medical interpretation space will be key in identifying high-quality talent quickly and ensuring compliance with client-specific standards. additionally, you'll champion ttec as an employer of choice within the local community by establishing and nurturing relationships that support your recruiting pipeline. you'll report to the talent acquisition manager. in this role, you'll impact the busi...
Team lead, sales service delivery be the spark that brightens days and ignites your career with ttec’s award-winning employment experience. as a sales service delivery team lead working on-site in barranquilla, colombia, you’ll be a part of bringing humanity to business. #experiencettec what you’ll do do you love leading? looking for an opportunity to learn more about the industry and gain direct management experience? you'll motivate your team to meet both ttec and client metric performance goals. you'll answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as the first-line manager for your team. you’ll report to the senior manager of sales service delivery. we’re looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility. during a typical day, you’ll coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance, processing payroll, and other administrative tasks motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed utilize numerous ttec and client tools and applications throughout your day to accomplish requ...
Be the spark that brightens days and ignites your career with ttec’s award-winning employment experience. as a bilingual sales development representative – spanish-english working in barranquilla, colombia , you’ll be part of bringing humanity to business. #experiencettec what you’ll be doing are you results-focused and love to help others? do you have a passion for maximizing sales opportunities? you will focus on achieving revenue quotas through product and service recommendations, enhancing and building relationships with customers, and identifying new business opportunities that support our growth goals. your role involves qualifying leads, initiating contacts, and resolving unique business problems to create exceptional customer experiences. during a typical day, you’ll bring your product and brand knowledge to close larger deals, handle objections, and rebuttals with sophisticated customers. conduct research to identify potential customers and decision-makers in target companies. reach out to potential customers via phone, email, or other channels to introduce our company and solutions. qualify leads to assess their potential value to our business. work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure. listen effectively to client needs to identify sales opportunity cues, recommend solutions, quote, negotiate, and close sales. continuously update and maintain accurate records in our customer relationship database system. what you bring to the role at least 6 months of applied sales ex...
Medical interpreter recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working on-site in bogotá, colombia, you’ll be a part of bringing humanity to business. #experiencettec #greatplacetowork what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission-based and values-driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs — with a particular focus on recruiting medical interpretation agents, such as spanish-english medical interpreters or bilingual agents supporting healthcare accounts. you’ll work closely with the recruiting team to coordinate efforts and will be responsible for your own recruiting goals. this includes sourcing candidates who meet the unique compliance, language proficiency, and skill requirements of healthcare-related roles. you’ll also be screening resumes and applications, scheduling onsite interviews, assisting in completing reference checks, background checks, drug tests, and finalizing paperwork for each new hire. your knowledge and experience in recruiting for the medical interpretation space will be key in identifying high-quality talent quickly and ensuring compliance with client-specific standards. additionally, you’ll champion ttec as an employer of choice within the local community by establishing and nurturing relationships that support your recruiting pipeline. you’ll report to the talent acquisition manager. in this role, you’ll impact the business throug...
Welcome! please sign in or register with us. | my account options job description - medical interpreter recruiter (0452k) medical interpreter recruiter medical interpreter recruiter be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a recruiter working on-site in bogotá, colombia, you’ll be a part of bringing humanity to business. #experiencettec #greatplacetowork what you’ll do looking to hire great talent and make an impact on helping people elevate their careers in a mission-based and values-driven global organization? in this role, you’ll meet recruiting targets in support of specific client needs — with a particular focus on recruiting medical interpretation agents, such as spanish-english medical interpreters or bilingual agents supporting healthcare accounts. you’ll work closely with the recruiting team to coordinate efforts and will be responsible for your own recruiting goals. this includes sourcing candidates who meet the unique compliance, language proficiency, and skill requirements of healthcare-related roles. you’ll also be screening resumes and applications, scheduling onsite interviews, assisting in completing reference checks, background checks, drug tests, and finalizing paperwork for each new hire. your knowledge and experience in recruiting for the medical interpretation space will be key in identifying high-quality talent quickly and ensuring compliance with client-specific standards. additionally, you’ll champion ttec as an employer of choice within the local community by establishing and nurturi...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a product marketing director working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do we are looking for a product marketing director to join our team and help us deliver innovative and engaging customer experience solutions to our clients. as a product marketing director, you will be responsible for developing and executing go-to-market strategies, creating compelling product messaging and positioning, and collaborating with cross-functional teams to launch and promote our products. you'll report to the vice president of marketing. during a typical day, you’ll create and update product collateral, such as website copy, brochures, case studies, white papers, and sales presentations support product launches, campaigns, and events to generate demand and awareness measure and report on the effectiveness of product marketing initiatives and optimize them based on data what you bring to the role bachelor's degree in marketing, business, or a related field 6+ years of experience in product marketing in the customer experience or technology industry excellent written and verbal communication skills, with the ability to craft and deliver compelling stories strong analytical and problem-solving skills, with the ability to use data to drive decisions proven ability to work in...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a graphic designer working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do as a graphic designer on the marketing team, you will be responsible for executing our design strategy by creating graphics and images in support of our go-to-market and internal communications efforts. you will work with a us-based team of designers and will deliver creative designs across multiple mediums, bringing stories to life through visual treatments, and advocate for good design practices. the ideal candidate will also have experience in b2b design and be knowledgeable about software and applications required for designing in a fast-paced technology services environment. you will report to the director of graphic design. during a typical day, you’ll this is a unique opportunity to execute for a new brand in the market, creating exciting opportunities for new thinking test and iterate on visuals to ensure that they resonate with our audience and drive results develop and execute creative designs across multiple mediums, including digital, print, and video bring stories to life through compelling visual treatments that align with our brand collaborate with other departments, including partners, practices and product teams, to develop design solutions that meet their needs and objectiv...
Representante de servicio al cliente bilingüe - español - inglés representante bilingüe de atención a clientes – inglés - español crear sonrisas es lo que hacemos en ttec… en ti y en los clientes. como representante bilingüe de atención a clientes – inglés - español en barranquilla, colombia, serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #experiencettec, una experiencia laboral galardonada y la cultura de la empresa. lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales lo que aportas al puesto habilidades bilingües en inglés y español 1 año o más de experiencia en servicio al cliente 1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente reconocer y resolver problemas de servicio al cliente de nivel medio a alto experto en informática lo que puedes esperar apoyar tu carrera y desarrollo profesional una cultura inclusiva y una organización con mentalidad comunitaria donde ...
Representante bilingüe de atención a clientes – inglés - español se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante de servicio al cliente bilingüe – español-inglés trabajando en bogotá, colombia , serás parte de traer humanidad a los negocios. #experienciattec lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú •responderás a las comunicaciones entrantes de los clientes.•realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas.•es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales. lo que aportas al puesto •habilidades bilingües en inglés y español•1 año o más de experiencia en servicio al cliente•1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente•reconocer y resolver problemas de servicio al cliente de nivel medio a alto•experto en informática lo que puedes esperar •apoyar tu carrera y desarrollo profesional•una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución•un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa•y un salario ba...
Get ai-powered advice on this job and more exclusive features. ubicación principal colombia se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como traductor médico - inglés-español trabajando de forma remota en colombia , serás parte de traer humanidad a los negocios. #experienciattec nuestros empleados han hablado. nuestro propósito, equipo y cultura empresarial son increíbles y nuestra certificación great place to work en colombia lo dice todo. lo que estarás haciendo ¿te apasiona ayudar a los demás y brindarles tranquilidad? como intérprete médico bilingüe inglés- español, brindarás apoyo a pacientes médicos en ee. uu., donde el español es su lengua materna, por teléfono o video. durante estas interacciones, tratarás a pacientes, profesionales médicos y a todas las demás personas involucradas con respeto, dignidad y la máxima profesionalidad. durante un día típico, tú brindar servicios efectivos de interpretación remota entre español e inglés, incluyendo todos los detalles de las conversaciones sin adiciones ni omisiones gestionar interacciones complejas por teléfono o videoconferencia con respeto, dignidad y profesionalismo en todas las situaciones aprender y ampliar continuamente tus habilidades de interpretación médica e interpersonales, aceptando y respondiendo a la retroalimentación del monitoreo de calidad lo que aportas al puesto habilidades excepcionales de inglés y español, tanto escritas como verbales habilidades demostradas de interpretación médica mediante certificaci...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience.as a pardot marketing automation specialist working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do do you love to plan, build, and analyze marketing campaigns to help drive brand awareness, lead engagement, and demand generation? do you value being a technical subject matter expert, able to support ongoing technical and best practices in close collaboration within a larger marketing organization? as a pardot marketing automation specialist, you will be leading campaign and demand generation initiatives within the pardot platform, working closely with the marketing design and content teams to implement pardot email and nurture sequence best practices, as well as campaign optimization and engagement scoring. you'll report to the executive director of marketing operations and digital experience. you’ll contribute to the success of the business by enabling email, lead nurturing, and demand generation best practices to demonstrate why ttec is the best cx partner in the market and help grow lead volume, quality, and engagement. during a typical day, you’ll lead nurturing programs, including the creation of engagement studio programs:configuration of cadence, actions, and rulesimplementation of email nurture best practicesreporting of sequence metrics and optimization oppo...
Representante bilingüe de atención a clientes – inglés - español se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante de servicio al cliente bilingüe – español-inglés trabajando en barranquilla, colombia , serás parte de traer humanidad a los negocios. #experienciattec lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú •responderás a las comunicaciones entrantes de los clientes•realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas lo que aportas al puesto •6 meses o más de experiencia en atención al cliente•diploma de escuela secundaria o su equivalente•reconocer, aplicar y explicar el conocimiento de su producto o servicio•experiencia informática lo que puedes esperar •apoyar tu carrera y desarrollo profesional•una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución•un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa•y un salario base competitivo de 2.500.000 col, bono de contratación de 2.500.000 col, oportunidades de bonificación por desempeño y los beneficios que esperaría y tal vez algunos que lo sorp...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a salesforce administrator, working hybridin bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do the salesforce administrator serves the ttecsales, marketing,and otherteams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. work is performed primarily within salesforce.com (sfdc) sales cloud and microsoft office. data loader is a key toolset for the role. you'll report to global head of sales platforms and pipeline during a typical day, you’ll perform a variety of activities in sfdc and account management systems to include: install and configure package apps and upgrades in the salesforce environment and perform troubleshooting. design, configure and test changes.develop and prepare scheduled and ad-hoc reports and dashboards. support data conversion for system enhancements and integration of acquired companies onto ttec’s sfdc instance. independently and in collaboration with key stakeholders: gather,analyze, and interpret business requirements.identify data anomalies, understand their impact on business processes and decisions, and recommend actions to improve quality and accuracy.create technical documentation and user documentation. assist management in defining roadmaps for improvement and leverage instal...
Representante de servicio al cliente bilingüe - español - inglés representante bilingüe de atención a clientes – inglés - español crear sonrisas es lo que hacemos en ttec… en ti y en los clientes. como representante bilingüe de atención a clientes – inglés - español en barranquilla, colombia, serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #experiencettec, una experiencia laboral galardonada y la cultura de la empresa. lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales lo que aportas al puesto habilidades bilingües en inglés y español 1 año o más de experiencia en servicio al cliente 1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente reconocer y resolver problemas de servicio al cliente de nivel medio a alto experto en informática lo que puedes esperar apoyar tu carrera y desarrollo profesional una cultura inclusiva y una organización con mentalidad comunitaria donde ...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a lead development representative working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do do you have the entrepreneurial motivation to drive the success of a start-up sales program? as a ttec lead development representative, you will be the catalyst for new revenue growth by selling ttec solutions to new b2b customers. as a consultative sales professional, you will take ownership of positioning our solution portfolio, developing and managing a sales pipeline, and securing net-new business. you'll report to the manager of lead development. during a typical day, you’ll identify, qualify, and cultivate sales opportunities through a blend of outbound, inbound, and email techniques. conduct research on companies as a component of lead generation and qualification activities utilizing resources such as the internet, linkedin sales navigator, and intent tools. gather key information to update salesforce records and assign a nurture path and follow-up strategy. transform leads to sales opportunities, by cultivating and educating key decision makers and prospective buyers as they move into the sales cycle accurately and confidently convey our solutions to prospective business partners as strategic options to improve their business operations. qualify and nurture leads unti...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a desktop support associate technician working onsite in barranquilla, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombiasays it all! what you’ll be doing do you have a passion to translate technical issues? want to learn and grow your own knowledge in various it fields? in this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic it support daily. in doing so, you’ll be exposed to many different it scenarios, perfect for growing your own tech expertise and becoming well rounded with information. your great listening skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an it solution. you’ll report to the desktop support director. you’ll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support. during a typical day, you’ll · proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic it and desktop navigation knowledge · provide user level technical support by installing, configuring, maintaining and troubleshooting pc hardware and software issues · bridge an end-to-end resolution during the help ticket life cycle while performing ...
Bringing smiles is what we do at ttec… for you and the customer. as a information security associate engineerworking inbogota, colombiayou'll be a part of creating and delivering amazing customer experiences while you also #experiencettec, an award-winning employment experience and company culture. job description - the security and compliance lead oversees the compliance to the ttec information security policy and compliance to the contractual standards for specified clients. functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. the role exists to ensure regular auditing of all internal departments takes place to drive calibration across the infrastructure. compliance lead exists ·as a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution ·as a final internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted. daily responsibilities propose and evaluate proposed solutions to ensure all risks are mitigated. solve for and mitigate new risks in an evolving and always changing work environment. ensure security and compliance is maintained without reasonable risk or impact to the business goals. develops initiates, maintains, and revises policies and procedures for the general operation of the program and its related activities to prevent illegal, unethical, or improper conduct. collaborate with other departments (e.g. training, talent acquisition, etc.) to direct complianc...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a quality assurance specialist working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll be doing do you have a passion to help boost performance? do you love pinpointing areas for improvement? you’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. this includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts. you'll report to the quality assurance manager. you’ll contribute to the success of the customer experience as well as the overall success of the team. during a typical day, you’ll assists the quality/training manager and assistant manager in auditing key performance indicators (kpis) for ttec operations, like outgoing correspondence and external survey results. review and evaluate operational procedures, including customer service interactions from all communication channels, service requests, refund processing, transponder fulfillment, outgoing correspondence, and future quality review implementations. coordinates the logisti...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a service delivery manager working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll be doing do you have a passion for leading, mentoring and coaching? looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? in this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. you’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. you’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. you’ll report to the director of service delivery. we’re looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility. during a typical day, you’ll improve the key success metrics associated with goals. these include: customer satisfaction score service level goals quality goals coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of proj...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a bilingual team lead working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do do you love leading? looking for an opportunity to learn more about the industry and gain direct management experience? you'll motivate your team to make sure they're on track to meet both ttec and client metric performance goals. you'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. you’ll report to the manager of service delivery. we’re looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. during a typical day, you’ll coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those d...
Team lead, sales service delivery be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a sales service delivery team lead working on-site in barranquilla, colombia, you’ll be a part of bringing humanity to business. #experiencettec what you’ll do do you love leading? looking for an opportunity to learn more about the industry and gain direct management experience? you'll motivate your team to make sure they're on track to meet both ttec and client metric performance goals. you'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. you’ll report to the senior manager of sales service delivery. we’re looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. during a typical day, you’ll coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed utilize numerous ttec and...
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