100% on site. our direct client has an opening for an it technician 11358-1. this position is up to 6 months, with the option of extension, and is in the following locations in columbia, sc. comments: applicant will be required to possess a sc driver...
Job brief cisco experience required job description realmone is the goat. where your career can reach the greatest heights! realmone was built on the principle that people matter first and foremost. we believe in providing a strong work/life balance ...
Nub7/8 is a young, fast-growing company committed to continuously contributing value to the operationalization of customer success (cs) of its clients in the tech industry. based in bogotá (amer), nub7/8 has regional hubs in lisbon (emear) and bengaluru (apjc). among our 300+ employees, there are customer success managers, data analysts, it engineers and support staff. at nub7/8 we strive to build a culture founded on customer centricity (both in outcome and experience), learning (we constantly develop talent and improve processes) and accountability (performance is measured). our team is passionate, tech-savvy, result-oriented, highly resourceful and collaborative. **responsibilities** - generating and closing service deals (partnership with cisco at and partners) - researching the customer profile (including stakeholder mapping) - understanding customer needs and finding growth opportunities, presenting and developing support/service solutions to meet those needs, to deal closure. **experience in** - 1+ software industry or customer support - 1+ customer service or sales experience and/or telephone sales competencies. - bachelor’s degrees - technical proficiency (i.e., familiarity with common business software, contact center systems, and internet navigation). - english level c1 **beneficios y condiciones** **salario: $3,400,000** **trabajo presencial de lunes a viernes 8am a 5pm** **medicina prepagada** **contrato a término indefinido** **salary**: $3,400,000 per month **experience**: - customer service: 1 year (required) **language**: - e...
We are always looking for talented and qualified professionals who can work with us to make the internet a safer place. be part of our success story what is the result of mixing creativity with motivation and knowledge? exactly - greatness! and it is exactly this mixture that we are looking for in our new operations engineer. responsibilities - delivers proactive and reactive support management, responding to support requests, typically via cyan’s trouble ticket tool. - prioritizes and schedules incoming faults and request. facilitates the resolution of incidents. - ensures all work is carried out and documented in accordance with requerid standards, methods and procedures. - works collaboratevely with others within teamm and also extended team members. - displays sound judgement and makes effecctive, timely decisions. - ability to work under pressure and to manage own workload within guidelines. - finds practical and innovative solutions for own area, builds on other’s ideas required knowledge and experience - technical degree in engineering, information systems or telecommunications - excellent command of spanish and english; in writing, speaking and reading - linux and/or sun solaris - rdbms (postgre sql, mysql, oracle ) - nowledge of any scripting language (perl, python, etc...) - minimum 2 years of relevant experience advantages - good general understanding of mobile technology - experience in a customer service environment and good knowledge of itil or etom - strong ip skills (routing, switching, load-balancing, firewall technologies) - soun...
We need a consulting engineer to support key enterprise customers in latam region. you will require strong consulting and interpersonal skills coupled with deep technology skills in cisco enterprise networking solutions and dc platforms. you will possess a proven track record of successful planning, design, implementation and operational experience. you will ensure that “delivery excellence” is provided in every aspect of you work efforts and relationships with the client. **who you'll work with** when you work with us, you’ll be part of a highly empowered collaborative team who's passionate about the successful delivery of the professional services portfolio across latam customers we expect you to have at least 5 years of client facing experience articulating next generation cisco enterprise rs and dc technology value proposition, innovation, and adoption. strong executive presence, communication and presentation skills are required. ability to communicate verbally, written, and cross-functionally with client and cisco is a must. about technology skills, we expect you to have at least 5 years of experience designing, implementing, and operating the following platforms and technologies: aci nexus programming using python / java, shell scripting. public cloud networking (aws, azure, gcp) our desired skills include: sdwan aci sdaccess requires bs/be/b.tech degree or equivalent plus - 5+ years of related experience in it industry certifications preferred - ccie ( preferred), - ccip, ccna, ccnp ( required ) - devnet associate (required) passiona...
**about us** we're an **accredited full-service software licensing, network services and support provider** that offers managed it services, microsoft and cisco technology consulting, network and telecommunications, application development, cloud solutions, outsourced it helpdesk and virtualization for small to medium-sized businesses. we are a microsoft gold and cisco premier partner, **a leading information technology (it) company** that assures 'business technology simplified' services and products. **our proposal** the **system administrator’s** purpose is to **maintain** the servers, computer systems, hardware & software, printers & scanners and other peripherals of the clients,** ensuring** that they run smoothly and** providing** technical - performing **support and troubleshooting** to different** cloud technologies** (microsoftazure, office 365, ms sharepoint etc.). - performing **support and troubleshooting** to different **security platforms, anti-virus**, and **malware.**: - **design, plan and implement **group policies for an enterprise environment, troubleshooting group policy. perform group policy backup and recovery. - **perform ongoing performance** tuning, hardware **upgrades**, and **resource optimization** as required. - ** develop, maintain, and document** installation and configuration procedures. - **maintain network servers** such as file servers, vpn gateways, and intrusion detection systems. - experience in **managing a wide number **of users. - **other related jobs** that will be assigned by the manager. **it can be a perfect ma...
**what success looks like in this role**: network design engineer 3 expert in network security, cisco routing and switching with experience in public cloud, automation, and ai. should possess a diverse skill set to design, implement, and manage modern and scalable network infrastructures. understanding and expertise in cloud migration, modernization, and multi-cloud acumen to craft highly scalable, flexible, and resilient cloud architectures that solve customer business problems and accelerate the adoption of cloud services. serve as a technical expert in network technologies, supporting customers with complex commercial and technical challenges. review and evaluate existing systems architectures and software products to identify cloud platforming and refactoring opportunities. **you will be successful in this role if you have**: isa requires working knowledge of cisco hardware and networking protocols, tcp, bgp, mpls, udp, dns, dhcp, ip routing, firewalls. hardware and software experience with: fortinet fortigate and checkpoint firewalls. experience working with virtualized servers and/or private cloud computing experience with security standards and frameworks like fips, fisma, fedramp, nist, hipaa additional skills: network automation expertise, including automations tools. cloud network admin for one or more of the following: - microsoft azure - amazon aws - oracle cloud - google cloud - including containers, programming languages, api’s network capacity planning. network architecture and design: extensive experience in designing and imp...
Bairesdev is proud to be one of the fastest-growing companies in latin america and a welcoming, highly rated employer (glassdoor employee score: 4.3). with more than 3500 employees in 27 countries and world-class clients from start-ups to fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. bairesdev runs on talent. to consistently deliver the highest quality solutions to our clients, we only hire the top 1% of it talent and nurture their professional growth on exciting projects for companies like google, pinterest, and udemy. we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! main activities: - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measures. - troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. - replacing faulty network hardware components when required. - monitoring network performance to determine if adjustments need to be made. - conferring with network users about solving existing system problems. - operating master consoles to...
4+ years of experience in one or more of the following: microsoft administration, linux administration, or cisco ios (cli) - 4+ years of experience troubleshooting skills in a multi-user high availability environment - 4+ years of experience with networking concepts such as dns, dhcp, ssl, osi model, and tcp/ip - 4+ years of experience in pc repair, troubleshooting, deployment, and liquidation - 3+ years it experience with client, server, and network service delivery job summary are you passionate about helping people solve it problems? love being a part of an exciting and innovative environment? join amazon it services! we’re looking for people who strive to “work hard. have fun. make history.” it support engineers work with amazon teams to provide and support the it equipment and services they need. we treat amazon employees as our customers and provide timely, accurate, and professional support. a successful it support assoc ii excels in a fast-paced, team environment and possesses excellent communication skills. they have a high degree of technical aptitude over a large scope of it software, hardware, and av disciplines. about the role as an it support assoc ii, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. you are able to manage large projects with mínimal guidance that affect multiple locations in a region. you are able to resolve customer issues in time of crisis to get them working again. you are actively expanding your scope of knowledge by learning about software design pat...
Bairesdev is proud to be one of the fastest-growing companies in latin america and a welcoming, highly rated employer (glassdoor employee score: 4.3). with more than 3500 employees in 27 countries and world-class clients from start-ups to fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. bairesdev runs on talent. to consistently deliver the highest quality solutions to our clients, we only hire the top 1% of it talent and nurture their professional growth on exciting projects for companies like google, pinterest, and udemy. we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! main activities: - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measures. - troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. - replacing faulty network hardware components when required. - monitoring network performance to determine if adjustments need to be made. - conferring with network users about solving existing system problems. - operating master consoles to...
**job description: noc tier 1 engineer** **general description**: the noc tier 1 engineer is responsible for resolving incidents escalated and providing constant updates to the customer. **primary job functions**: Ø detect alarms / events on customers’ monitoring tools or company monitoring tools. Ø open incidents in incident ticketing systems and report them to the customers within slas. Ø guarantee resolution to different incidents escalated from noc or from the customers. Ø have knowledge and extensive experience in troubleshooting routing, switching, firewall, wireless, vpn, nat, and policy. Ø work with service providers, vendors, and customers to drive issues to resolution. Ø investigate and complete reason for outage (rfo) reports on all network outages. Ø any impact that requires additional configuration and has been ruled out must be escalated to tier2 with clear information on the validations carried out. Ø during problem escalations, act as a liaison between customers and tier 2 support. Ø provide timely follow up to customers about incidents status, according to their priority. Ø administer all network equipment, hardware, and software upgrades. Ø perform switch, router, and firewall activations for new and existing customers. Ø automate network monitoring to provide a proactive approach to mitigate network issues. Ø ensure the correct updating of the "client information file" and topology documents for each customer. Ø conduct constant reviews of vendor release notes for end-of-life (eol) and end-of-service (eos) device/firmware s...
**about us** we're an **accredited full-service software licensing, network services and support provider** that offers managed it services, microsoft and cisco technology consulting, network and telecommunications, application development, cloud solutions, outsourced it helpdesk and virtualization for small to medium-sized businesses. we are a microsoft gold and cisco premier partner, **a leading information technology (it) company** that assures 'business technology simplified' services and products. **our proposal** the **system administrator’s** purpose is to **maintain** the servers, computer systems, hardware & software, printers & scanners and other peripherals of the clients,** ensuring** that they run smoothly and** providing** technical - performing **support and troubleshooting** to different** cloud technologies** (microsoftazure, office 365, ms sharepoint etc.). - performing **support and troubleshooting** to different **security platforms, anti-virus**, and **malware.**: - **design, plan and implement **group policies for an enterprise environment, troubleshooting group policy. perform group policy backup and recovery. - **perform ongoing performance** tuning, hardware **upgrades**, and **resource optimization** as required. - ** develop, maintain, and document** installation and configuration procedures. - **maintain network servers** such as file servers, vpn gateways, and intrusion detection systems. - experience in **managing a wide number **of users. - **other related jobs** that will be assigned by the manager. **it can be a perfect ma...
Bairesdev is proud to be one of the fastest-growing companies in latin america and a welcoming, highly rated employer (glassdoor employee score: 4.3). with more than 3500 employees in 27 countries and world-class clients from start-ups to fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. bairesdev runs on talent. to consistently deliver the highest quality solutions to our clients, we only hire the top 1% of it talent and nurture their professional growth on exciting projects for companies like google, pinterest, and udemy. we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! main activities: - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measures. - troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. - replacing faulty network hardware components when required. - monitoring network performance to determine if adjustments need to be made. - conferring with network users about solving existing system problems. - operating master consoles to...
**company description** sutherland is a leading professional services firm seeking an analytical and attentive professional to join our team as a professional services engineer. in this role, you will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at customer sites. the ideal candidate should be able to create comprehensive plans, outline checks, and deploy solutions while effectively explaining them to customers and related counterparts. as a professional services engineer, you will manage nice-related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition to these responsibilities, the oss engineer will assist with nice projects, installations, and change management as required to support the customer's environment and infrastructure. this is a unique opportunity for someone looking to build a fulfilling career and make a significant impact in a dynamic and evolving industry. if you are confident in your skills and experience and are eager to help us succeed, we want to work with you. key responsibilities: - implement and deploy nice systems solutions for customers. - provide l1/l2 support for nice products. - manage incidents and resolve issues effectively and promptly. - collaborate with customer system engineers to ensure the stability of nice infrastructure. - document system specifications and generate system health reports. - assist with installation, maintenance, and change management projects. - provide basic training on nice applications to customer engineer...
Credicorp capital te invita a convertir desafíos en oportunidades y ser nuestro próximo/a analista senior de auditoría ciberseguridadcuyo reto principal será evaluar el gobierno, la gestión de riesgo y los controles de seguridad informática, seguridad de la información y ciberseguridad en credicorp capital a nivel regional, al participar en auditorías y consultorías. adicionalmente, identificar, proponer y redactar observaciones, recomendaciones u oportunidades de mejora generadas como resultado de los proyectos realizados.tus principales retos serán:revisar la normativa interna o externa, relacionada con los procesos de seguridad de la información, seguridad informática y ciberseguridad a ser auditados, así como las mejores prácticas aplicables. revisa las mejores prácticas del mercado referida a temas de ciberseguridad.relevar y documentar los procesos auditados e identificar los riesgos y controles relacionados a seguridad de la información, seguridad informática y ciberseguridad a partir de entrevistas con los responsables y pruebas de recorrido.evaluar y proponer la criticidad de los riesgos, la clasificación de controles y los procedimientos de prueba de los mismos.evaluar la existencia y el diseño de los controles de seguridad de la información, seguridad informática y ciberseguridad, y probar la efectividad y cumplimiento de estos.si cumples con el siguiente perfil, esta oportunidad es para ti:profesional en ingeniería de sistemas – ingeniería electrónica o afines.cuatro (4) años de experiencia en ciberseguridad, seguridad informática o auditoría de ciberseguridad...
Credicorp capital te invita a convertir desafíos en oportunidades y ser nuestro próximo/a analista senior de auditoría ciberseguridadcuyo reto principal será evaluar el gobierno, la gestión de riesgo y los controles de seguridad informática, seguridad de la información y ciberseguridad en credicorp capital a nivel regional, al participar en auditorías y consultorías. adicionalmente, identificar, proponer y redactar observaciones, recomendaciones u oportunidades de mejora generadas como resultado de los proyectos realizados. tus principales retos serán:revisar la normativa interna o externa, relacionada con los procesos de seguridad de la información, seguridad informática y ciberseguridad a ser auditados, así como las mejores prácticas aplicables. revisa las mejores prácticas del mercado referida a temas de ciberseguridad. relevar y documentar los procesos auditados e identificar los riesgos y controles relacionados a seguridad de la información, seguridad informática y ciberseguridad a partir de entrevistas con los responsables y pruebas de recorrido. evaluar y proponer la criticidad de los riesgos, la clasificación de controles y los procedimientos de prueba de los mismos. evaluar la existencia y el diseño de los controles de seguridad de la información, seguridad informática y ciberseguridad, y probar la efectividad y cumplimiento de estos. si cumples con el siguiente perfil, esta oportunidad es para ti:profesional en ingeniería de sistemas – ingeniería electrónica o afines. cuatro (4) años de experiencia en ciberseguridad, seguridad informática o auditoría de cibers...
System administratorlocation: bogota, cosapiens is on the lookout for a system administrator to become a key player in our colombia team. if you're a seasoned systems pro and ready to take your career to new heights with an established, globally successful company, this role could be the perfect fit.working model: our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.job responsibilities:assist with managing cloud infrastructure.help with vm migrations and upgrades.support backup solutions (metallic/veeam).participate in pocs for new it products.assist with incident response.help with monitoring solutions.must have skills:fluent in english (written and verbal)flexibility with work hoursbasic cloud knowledge: familiarity with vmware and azure is a plus.system basics: basic understanding of active directory, linux, and windows servers.backup awareness: some knowledge of backup solutions like metallic and veeam.storage basics: introductory understanding of san and storage management.troubleshooting: basic problem-solving skills.willingness to learn: interest in scripting/automation (bash or powershell).eager to help: enthusiasm for assisting with product evaluations.qualifications:degree in an it or related subject.3-5 years experience in administrator role.knowledge and certifications:essential:operating systems: linux and windows server oswindows: deploy, configure, and administer a windows server (2016 to 2025) environment.linux: deploy, configure, and administer a linux server (at least centos, redhat, and oracle li...
We are committed to investing in our employees and helping you continue your career at scotiatech. purpose become a member of a dynamic team of network professionals that are the centre of excellence for network monitoring tools. the team's mission is to help deliver a global network that is highly available and resilient. this is accomplished through managing enterprise scale tools for network availability and performance. contributes to the overall success of the engineering & architecture team globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. accountabilities champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. responsible for the day-to-day process coordination of all firewall port changes globally. responsible for working on technical projects and providing 1st and 2nd level support for the firewall management system (algosec) as well as other assigned tools. resolve operational issues and provide quick resolution to firewall management tool problems. make recommendations and/or process improvements to the firewall management tool or related processes. prepare and update procedural documents. understand how the bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions. actively pursues effective and efficient operations of his...
Security systems integration engineer (onsite - dmv area) full-time join our team at convergint federal. become part of one of the nation's leading security integrators for the u.s. federal government. convergint federal (cf) is a wholly owned subsidiary of convergint technologies and serves as the federal government arm of convergint. cf specializes in systems integration focused on physical security for the u.s. federal government, with locations and personnel throughout the u.s. and globally. we lead in designing, integrating, installing, maintaining, and operating complex physical security management systems, supporting the entire lifecycle from security analysis and engineering to installation, operation, and maintenance. we are seeking a security systems integration engineer, based out of our tysons, va, or columbia, md office. the role of a security systems integration engineer involves final engineering and implementation of security management systems, understanding complex architectures, developing creative solutions, and analyzing products to make informed recommendations. core values: the ideal candidate will provide world-class service, demonstrate integrity, self-accountability, and open communication, and be committed to delivering results while maintaining professionalism, organization, and attention to detail. we encourage growth, collaboration, and a positive work environment. responsibilities: collaborate with clients, project managers, and solution architects to design and implement security and technology integrations, including access control, video su...
Company description sutherland is seeking an analytical and attentive person to join us as professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products. manage incidents and resolve issues effectively and promptly. collaborate with customer system engineers to ensure the stability of nice infrastructure. document system specifications and generate system health reports. assist with installation, maintenance, and change management projects. provide basic training on nice applications to customer engineers. administer and configure users within the nice system. work closely with vendors and other stakeholders to resolve technical issues. qualifications degree in systems engineering, electronic engineering, or related fields (preferred). english b2 proficiency 3 years of experience in similar roles. experience in ...
This is a remote position. as a vas network operations engineer, you will support daily data center operations at one of sandvine’s key client sites. your attention to detail and investigative skills will be key in monitoring, identifying, and resolving potential issues in a high-availability production environment. work with customer network operations for deployment, maintenance, administration and operational tasks diagnose sandvine equipment failures recommend configuration changes and assist with implementations general services as required including installation of software maintenance updates for all sandvine devices and solutions proactive health monitoring of software/hardware issues, daily monitoring of system health, kpis, logs, alarms with a sense of urgency when issues arise work within customers change management and maintenance window guidelines analyze & troubleshoot critical applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, mrtg, prtg, snmp polling, logs) good background of packet level debugging using wireshark, tcpdump, tcpreplay or similar tools lead the analysis/discussion with other departments in order to solve and prevent issues submitting and escalation of issues into l2 support as needed accountability for case management and ensuring that they are resolved providing consultative support and mentor other less experienced team members positive contribution towards quality reviews for other colleagues and peers requirements bachelo...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end user issues on various software applications, hardware, pos systems and provide basic desktop support. the retail analyst level i escalates unresolved problem/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation and closure. recommended procedure modifications or improvements. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). additional responsibilities include: comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) relat...
Join to apply for the onsite systems administrator role at frontline managed services frontline managed services provided pay range this range is provided by frontline managed services. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range $65,000.00/yr - $73,000.00/yr direct message the job poster from frontline managed services welcome to frontline managed services – where innovation, technology, and efficiency converge to redefine the landscape of it, financial, and administrative managed services for legal and professional service firms. as pioneers in the industry, we are driven by a relentless commitment to excellence. join our team and be a catalyst for change! we don't just follow industry standards; we set them. our dynamic environment thrives on pushing boundaries and embracing challenges. we are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future. position overview we are seeking a highly skilled onsite systems administrator to join our in-office team. this role requires a technical expert who thrives in customer-facing environments and can build trust and credibility with both internal stakeholders and end users. you’ll play a critical role in managing and supporting it infrastructure while ensuring seamless daily operations for our team. the ideal candidate brings not only technical depth but also a polished, professional demeanor, strong communication skills, and the ability to troubleshoot efficiently in a fast-paced environment. expe...
Direct message the job poster from lancesoft, inc. recruitment manager (hiring for both usa and canada) the voice/video operations engineer is responsible for the administration and support of microsoft teams and cisco webex contact center. the position will work closely with other infrastructure teams such as network and server teams to collaborate and solve complex issues as a team. the technical functions include helping to resolve tickets for customer issues, handling user requests for enhancements to existing solutions, and maintaining infrastructure while also driving continuous improvement. responsibilities perform technical analysis of software, hardware, and transmission systems for voice communications. ensure appropriate planning for remote hardware and communication facilities, and develop procedures for installation and support of voice communication systems. interface with internal/external customers and vendors to determine voice communication system requirements. design, develop, and support communication systems in multi-switch environments. design voicemail, dialing plans, and interswitch networking. maintain knowledge of communication protocols, hardware, and real-time operating systems programming. problem solving & autonomy learn routine assignments of limited scope and complexity, follow practices and procedures to solve standard problems, receive general instructions, and work under detailed guidance. work is reviewed regularly for accuracy. communication & influence build stable internal relationships, communicate regularly with team members, and int...
The service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. requirements: 2-4 years of technical support experience with a strong understanding of best practices and it frameworks, such as itil (information technology infrastructure library). proficiency with active directory, network-shared printers, and windows with shared drives experience. proven experience in efficiently managing tickets and providing exceptional customer support. certifications (nice to have): cisco ccna itil microsoft 365 fundamentals comptia a+ #j-18808-ljbffr...
Thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. job title: infrastructure support analyst the team: scotiabank’s global network operations (gno) team is responsible for operating the scotiabank’s network globally on a 24x7x365 basis. the gno team monitors the global network, troubleshoots, and implements required network changes. we provide levels 1 & 2 support and work closely with the engineering teams in global network engineering (gne) to troubleshoot and fix complex network issues, ensuring business strategies, plans and all operations initiatives are executed/delivered in compliance with governing regulations, internal policies/procedures and enterprise service level agreements. the role: reporting to the senior manager, global network and abm operations, you will play a critical part in documenting, planning and implementing security remediations, services monitoring, triaging, actioning, and troubleshooting of network alerts/events globally, as well as planning and executing network changes to prevent or resolve network-related incidents. when required, you may be a part of after-hours change implementation or troubleshooting major incidents in the evenings or weekends. is this role right for you? you want to work on the resolution of complex network issues and feel a sense of accomplishment every single day. you want to...
Join to apply for the data center technician role at blackfluo.ai 1 day ago be among the first 25 applicants join to apply for the data center technician role at blackfluo.ai location: fully remote, central europe time zone languages: english is mandatory job description: location: fully remote, central europe time zone start date: to be defined languages: english is mandatory the job involves providing technical support capacity to data center facilities and infrastructure globally. the candidate will help manage and maintain data center environments and assist with infrastructure configuration, and troubleshoot technical issues related to equipment and systems. additionally, the incumbent will contribute to executing data center projects, including upgrades, migrations, and new deployments. duties and responsibilities: data center support technician assisting in the day-to-day operations and activities of the data center focusing on physical installation, cabling, initial configuration of the hardware and other hosted components assisting in support activities following established support processes assisting in documentation and inventory of assets and materials data center support: support onsite data center and facilities including cabling of data and power connections and maintaining data center ancillaries inside the rack (patching) perform physical installation and de-installation of equipment, management and maintenance of cabling plant (fiber and copper), racks, pdus; perform standard maintenance tasks as per documen...
Maverc technologies is excited to announce an opening for a journey man network engineer. as a forward-thinking it solutions provider, we value creativity and innovation, and we are looking for an engineer who will contribute to our mission of delive...
Job summary: supporting the installation and configuration of various av equipment, polycom, and cisco videoconferencing systems, peripheral equipment, and network infrastructure. job description: be knowledgeable and proficient in the installation o...
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