Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent cl...
Senior talent acquisition operations page is loaded senior talent acquisition operations apply locations medellin, colombia. remote cali, colombia. remote posted on posted 2 days ago time left to apply end date: september 8, 2025 (30 days left to app...
**job description**: opportunity at axa partners - clp! we are looking for a sales manager for a reinsurance company! we are seeking a passionate individual with a strategic vision to join our talented team in bogotá as a sales manager. if you are a commercial leader with proven experience in the insurance, financial, or related sectors, as well as a strategic approach to achieving goals and developing long-term business relationships, this is your opportunity! **what you’ll be doing**: the sales manager will be responsible for: - identifying and developing new b2b business opportunities in the insurance market. - leading and executing effective negotiation strategies to close key deals and renew existing contracts. - building and maintaining strong long-term relationships with strategic partners. - driving the growth of existing alliances and, therefore, increasing axa partners clp's market share in colombia. **what you’ll bring**: what are we looking for? - more than 5 years of commercial experience as a sales manager or in a similar role, preferably in the reinsurance/insurance or financial services sector. - experience in proactively seeking business, managing complex negotiation processes, and effectively closing deals. - results-oriented: execution and tracking of the assigned budget. - excellent communication and leadership skills, with an analytical mindset. - ability to identify business opportunities and develop effective strategies. - advanced level of english and spanish (oral and written). **what we offer**: - a dynamic and collaborati...
**job description**: **join our team as a compliance specialist!** axa partners is seeking a passionate and proactive compliance specialist to join our team in bogotá, colombia. this role is crucial to ensure that our operations comply with local and international regulations, as well as our internal policies, minimizing compliance, data privacy, and reputational risks. **what you’ll be doing**: **key responsibilities**: - implement and oversee compliance programs and policies at the regional level. - collaborate with leadership teams to ensure that all activities are conducted in accordance with regulations. - conduct risk assessments and monitor compliance with applicable local laws and regulations. - develop and deliver training on compliance topics for local employees and managers. - act as the point of contact between local entities and the central compliance team. **what you’ll bring**: - you hold a bachelor's degree and have 3 to 5 years of experience in regulatory compliance, particularly in the insurance or financial sector. - you have at least 3 years of experience in anti-money laundering and counter-terrorism financing prevention. - you have recently completed training in aml/ft risk management or sagrilaft. - you are fluent in both spanish and english, spoken and written. - good knowledge of compliance requirements and procedures. **who we are**: we’re axa partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. what sets us apart?...
Dreaming big is in our dna. it’s who we are as a company. it’s our culture. it’s our heritage. and more than ever, it’s our future. a future where we’re always looking forward. always serving up new ways to meet life’s moments. a future where we keep dreaming bigger. we look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. the power we create together – when we combine your strengths with ours – is unstoppable. are you ready to join a team that dreams as big as you do? ejecutar actividades de aseo, organización, movimiento de materiales de producción y sub-productos, relevos básicos en maquinas de produccción y/o áreas de proceso de acuerdo con los estándares establecidos en la vicepresidencia supply, con el fin de evitar interrupciones que afecten la continuidad del proceso productivo, realizar pruebas y controles de proceso y calidad ademas de los analisis correspondientes a las desviaciones segun aplique....
**our purpose** - mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **title and summary** consultant, advisors - performance analytics we work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. our decency quotient, or dq, drives our culture and everything we do inside and outside of our company. we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. we believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. consultant, advisors client services, data & services mastercard data & services provides cutting-edge data analysis and services to fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. our advisors client services team...
Our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we’re helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary director, product specialist - cybersecurity as a member of the enterprise cybersecurity products team, you will be responsible for owning and managing various technical and product related experience for the products our organization supports. you will work closely with our products team stakeholders to have an in-depth understanding of our products' capabilities and features. you will also work with the sales teams to help them execute various use cases for our products individually, and as a bundle. as a cybersecurity product specialist you will be responsible for demonstrating a high degree of product acumen in support of sales strategy by leading more complex (technical) product demonstrations, and supporting rfp/rfi responses. you will also enable product deployment and usage via customer onboarding, training development and delivery, knowledge creation and dissemination, and owning the escalations for product support. your mission is to support sales and deployment efforts by providing subject matter expertise related to enterprise risk managem...
**build the future with aspenview technology partners** at aspenview, we are passionate about transforming the way organizations approach technology. we specialize in creating high-performing, nearshore it teams to help north american clients innovate faster and more efficiently. as we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries. **why join aspenview?** at aspenview, we’re more than a nearshore it partner—we’re a **people-first, purpose-driven** company that believes great culture drives great outcomes. we’re passionate about connecting talent and technology to deliver measurable value for clients—and meaningful career paths for our people. here’s what you can expect: - competitive base with a strong, uncapped commission structure - comprehensive benefits and wellness support - flexible work model: hybrid, remote, or in-office - real growth opportunities and leadership visibility - inclusive, respectful culture that blends u.s. innovation with colombian heart - a company that listens, invests in you, and celebrates wins together **about the role**: **what you will do**: - architect and implement scalable ci/cd pipelines using **harness modules (ci, cd, ff, ccm, srm)**. - automate deployments to kubernetes, vms, serverless platforms, and multi-cloud environments (aws, azure, gcp). - integrate harness with source control (github, gitlab, bitbucket), artifact repositories (artifactory, nexus), and secrets managers (vault, aws secrets manager). - manage canary, blue/green, and r...
Job summary our purpose mastercard powers economies and empowers people in 200+ countries and territories worldwide. together with our customers, we're helping build a sustainable economy where everyone can prosper. we support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. title and summary director, product specialist - cybersecurity as a member of the enterprise cybersecurity products team, you will be responsible for owning and managing various technical and product related experience for the products our organization supports. you will work closely with our products team stakeholders to have an in-depth understanding of our products' capabilities and features. you will also work with the sales teams to help them execute various use cases for our products individually, and as a bundle. as a cybersecurity product specialist you will be responsible for demonstrating a high degree of product acumen in support of sales strategy by leading more complex (technical) product demonstrations, and supporting rfp/rfi responses. you will also enable product deployment and usage via customer onboarding, training development and delivery, knowledge creation and dissemination, and owning the escalations for product support. your mission is to support sales and deployment efforts by providing subject matter expertise related to enterprise r...
Company description work with us. change the world. at aecom, we're delivering a better world. whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. we are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. there has never been a better time to be at aecom. with accelerating infrastructure investment worldwide, our services are in great demand. we invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. we're one global team driven by our common purpose to deliver a better world. join us. job description aecom's enterprise capabilities is seeking for an experienced mechanical engineering iv to join our mechanical engineering team in bogota, colombia. this role will be pivotal in designing hvac systems with a particular focus on chilled water plants, heating and cooling control systems. the responsibilities include but are not limited to: - requirements identification and calculation of cooling and heating thermal loads using various software such as hap, tracer 3d, eesv, and cype. - design of chilled water systems, variable refrigerant, centralized systems, and precision systems. - equipment selection and compo...
Dreaming big is in our dna. it’s who we are as a company. it’s our culture. it’s our heritage. and more than ever, it’s our future. a future where we’re always looking forward. always serving up new ways to meet life’s moments. a future where we keep dreaming bigger. we look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. the power we create together – when we combine your strengths with ours – is unstoppable. are you ready to join a team that dreams as big as you do? ejecutar actividades de aseo, organización, movimiento de materiales de producción y sub-productos, relevos básicos en maquinas de produccción y/o áreas de proceso de acuerdo con los estándares establecidos en la vicepresidencia supply, con el fin de evitar interrupciones que afecten la continuidad del proceso productivo, realizar pruebas y controles de proceso y calidad ademas de los analisis correspondientes a las desviaciones segun aplique....
**job title**:regional qualification expert** - _ location: bogotá, colombia._ - about the job_ we deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our manufacturing & supply teams. with your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. your job, as **regional qualification expert**within our m&s; services bogota hub, will be acting as a crucial link between our r&d; and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. we are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. we’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. ready to get started? **main responsibilities**: - conduct initial data interpretation and verify report accuracy against acceptance criteria - define statistical methods for data analysis and ensure adherence to protocols - utilize statistical tools to generate data graphs and interpret results - collaborate with site-specific subject matter experts (smes) to review and discuss analysis outcomes - identify and report deviations, assessing their impact on qualification outcomes - summarize findings and provide clear interpretations of statistical analysis -...
Para skechers colombia buscamos generalista de recursos humanos, por período de reemplazo de pre y post natal. entre sus principales funciones estarán: procesos de reclutamiento y selección para tiendas propias (vendedores full y part time), búsqueda de candidatos y gestión del proceso de contratación. relaciones con los empleados: brindar apoyo a los empleados en diversas situaciones, como consultas sobre salarios, permisos y otros temas relacionados con los rr.hh., y resolver problemas que puedan surgir. gestión del rendimiento: realizar evaluaciones de desempeño, diseñar e implementar programas de desarrollo y formación laboral. cumplimiento normativo: garantizar el cumplimiento de las leyes y normativas laborales, mantener registros precisos y actualizados, y realizar auditorías internas. resolución de conflictos: abordar y resolver conflictos entre empleados, promover un ambiente de trabajo positivo y crear políticas que mejoren el compromiso y la satisfacción de los empleados. desarrollo organizacional: participar en el desarrollo de políticas y programas de rr.hh., promover la cultura de la empresa y contribuir a la gestión del talento. análisis de datos: recopilar y analizar datos de rr.hh., como tasas de rotación y ausentismo, para identificar áreas de mejora y tomar decisiones estratégicas. comunicación interna: mantener una comunicación efectiva con los empleados y los directivos, brindando información clara y oportuna sobre los programas y políticas de rr.hh. actúa como un enlace entre la empresa y sus empleados, garantizando que las po...
Hola, si estás buscando una oportunidad laboral estable en la ciudad de cali, con todas las prestaciones de ley y que no te exijan certificados de experiencia venimos a contarte que estamos en búsqueda de personal de aseo. puedes aplicar con o sin experiencia, no requiere certificados de bachillerato, únicamente mucha disposición y actitud positiva, te daremos toda la capacitación y entrenamiento necesario. - salario: $1.423.500 mensual + bonificaciones por nocturnos, se incluyen todos los pagos de ley a seguridad y prestaciones sociales de un contrato laboral formal. - horario: turnos rotativos de 8 horas. postúlate o envía esta oportunidad a alguna persona que pueda estar interesada....
About intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we’re searching for a human resources business partner to collaborate with our internal operations teams to handle strategic hr related issues and concerns. this role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. we’re looking for someone who can act as the main point person for implementing and executing human resource plans and programs. as human resources business partner, you will… - monitor staffing requirements and closely coordinate with operations on staff planning - monitor and handle disciplinary action and labor cases - ensure participation in training programs and employee activities - ensure compliance of hr policies - address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between compensation & benefits and operations teams - ensure accuracy of internal transfer documentation - ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization - conduct orientation sessions on com...
**job description**: introduction to the role xxx - headline / catch sentence - tip: use chatgpt - preview job advert before posting* **what you’ll be doing**: (purpose of the role / excitement of the job / main missions) **what you’ll bring**: (skills / expertise) **what we offer**: at axa partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. you can expect to receive: - x - x - x - x - x - x - x - x **who we are**: we’re axa partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. what sets us apart? the expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. helping others is our passion. combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. **join a company that helps protect the forests! at axa partners, we plant a tree for every new recruit (with a permanent contract)...
**company description** work with us. change the world.** at aecom, we're delivering a better world. whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. we are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. there has never been a better time to be at aecom. with accelerating infrastructure investment worldwide, our services are in great demand. we invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. we're one global team driven by our common purpose to deliver a better world. join us. **key responsibilities**: - lead and manage bim planning and execution for large-scale infrastructure projects - facilitate and lead ice meetings with a strong technical focus - develop, implement, and maintain bim documentation, including beps and project standards. - experience working and administering a common data environment such as autodesk construction cloud or bentley projectwise - coordinate large-scale design elements such as terminals and control towers using bim tools like navisworks, coordination module of acc and newforma. - provide ongoing bim support and guidance to design teams across disciplines...
Dreaming big is in our dna. it’s who we are as a company. it’s our culture. it’s our heritage. and more than ever, it’s our future. a future where we’re always looking forward. always serving up new ways to meet life’s moments. a future where we keep dreaming bigger. we look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. the power we create together – when we combine your strengths with ours – is unstoppable. are you ready to join a team that dreams as big as you do? ejecutar actividades de aseo, organización, movimiento de materiales de producción y sub-productos, relevos básicos en maquinas de produccción y/o áreas de proceso de acuerdo con los estándares establecidos en la vicepresidencia supply, con el fin de evitar interrupciones que afecten la continuidad del proceso productivo, realizar pruebas y controles de proceso y calidad ademas de los analisis correspondientes a las desviaciones segun aplique....
Dreaming big is in our dna. it’s who we are as a company. it’s our culture. it’s our heritage. and more than ever, it’s our future. a future where we’re always looking forward. always serving up new ways to meet life’s moments. a future where we keep dreaming bigger. we look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. the power we create together – when we combine your strengths with ours – is unstoppable. are you ready to join a team that dreams as big as you do? ejecutar actividades de aseo, organización, movimiento de materiales de producción y sub-productos, relevos básicos en maquinas de produccción y/o áreas de proceso de acuerdo con los estándares establecidos en la vicepresidencia supply, con el fin de evitar interrupciones que afecten la continuidad del proceso productivo, realizar pruebas y controles de proceso y calidad ademas de los analisis correspondientes a las desviaciones segun aplique....
Job description: representante de ventas resumen del rol: buscamos un/a profesional dinámico/a y orientado/a a resultados, responsable de gestionar y desarrollar relaciones comerciales con profesionales de la salud e instituciones médicas. este rol es clave para promover el portafolio de productos de la compañía, ejecutando la estrategia comercial en el campo y fortaleciendo la presencia de nuestras marcas ante stakeholders clave. responsabilidades principales: - promover activamente el portafolio de productos de la compañía, comunicando de manera efectiva nuestra propuesta de valor con los profesionales de la salud. - ejecutar la estrategia comercial en el territorio asignado, asegurando el cumplimiento de los objetivos de ventas. - priorizar las oportunidades en su territorio y desarrollar planes de acción para capitalizarlas. - identificar las necesidades de los clientes y ofrecer soluciones adaptadas a estos. - identificar y abordar las barreras que afecten la adherencia a los tratamientos y trabajar con los equipos crossfuncionales para superarlas. - gestionar eficientemente el territorio asignado, planificando visitas, actividades promocionales y seguimiento a clientes. - construir relaciones sólidas y de alto nivel con los grupos de interés de las instituciones asignadas. - operar en todo momento en cumplimiento con el código de conducta, políticas internas, leyes y regulaciones aplicables. requisitos: - formación profesional en áreas relacionadas con ciencias de la salud, administración, mercadeo o afines. - experiencia previa en roles comerciales dentro del s...
**we’ve signed up to an ambitious journey. join us!** - as arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. luckily, we have something to help us make it happen. our people and our values. we arrive curious, focused and together. just as our entire brand is inspired by the north star, the shining light leading travelers to their destinations since time began, our values guide us. they help us be at our best. for our customers. for the cities and communities we serve. for ourselves. as a global team, we are transforming urban mobility. let’s grow better, together._ we are looking for a software engineer to work on both legacy and new software projects. the engineer would be responsible to help the legacy system through upgrades, maintenance and new feature development depending on the needs of the business. along with these areas, the engineer will help with the build of the new microservices to help with the future deprecation of the legacy system. new development will include cloud native development in golang, configuration and management of deployments via ci/cd pipelines. the work will include building api and services with the collaboration of other teams. **what you’ll do** - design, build, code review and maintain efficient, reusable, and reliable code in golang - integration of data storage solutions may include databases, key-value stores, blob stores, etc. - identify bottlenecks and bugs, and devise solutions to these problems - help maintain code quality, organiza...
Virtual card payment processing specialist the payment processing specialist is part of a growing global team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. this role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. the specialist will track vendor communications and ensure suppliers are successfully enabled to accept virtual card payments. additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner. why join tipalti? tipalti is one of the world's fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding round raised $270 million, valuing us at over $8.3 billion. with total funding of just over $550 million, and with more than 3000 global customers, tipalti is one of the most valuable private fintech companies in the world. at tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. tipaltians are passionate about the work they do, and keen to get the job done. tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. our culture ensures everyone checks their egos at the door and stands ready to reach for success together. founded in is...
At rsi we?re looking for a billing appeals specialist ? join our amazing team! the billing appeals specialist is responsible for analyzing, researching, and ensuring the firm resolves and responds to all bills rejected by our institutional clients, across the firm. the specialist will leverage the existing process and centralized reporting to ensure appeal deadlines are met and carried out on a timely basis, while maximizing the firm?s financial recovery from rejected bills. essential functions/responsibilities: 1.understand and adhere to all billing guidelines. 2.accurately log recovery efforts in the approved reports as provided on a weekly basis. 3.receive and assemble client rejections in an organized fashion to either remedy the issues, collaboratively if needed, or ensure rejections are communicated in order to be written off the firm?s accounts receivable. 4.analyze validity of the cause for bill rejection and determine best course of action to recover payment immediately. 5.identify patterns and metrics on improper billing by client, activity and individual billers and ensure these are provided to management for training and personnel management purposes. 6.submit appeals through client website on a timely basis per client guidelines and/or firm policy as applicable to individual clients or support the proper resource in doing so. 7.develop a strong understanding of client billing using external portals. what you?ll be doing 1.b2-c1 level of english. 2.strong skills and hands on experience with ms office suites, and knowledge of accounting and billing...
Kenvue is currently recruiting for a: global inventory&cogs; accounting analyst **what we do** at kenvue, we realize the extraordinary power of everyday care. built on over a century of heritage and rooted in science, we’re the house of iconic brands - including neutrogena®, aveeno®, tylenol®, listerine®, johnson’s® and band-aid® that you already know and love. science is our passion; care is our talent. **who we are** our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. we are passionate about insights, innovation and committed to delivering the best products to our customers. with expertise and empathy, being a kenvuer means having the power to impact millions of people every day. we put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! join us in shaping our future-and yours. **role reports to**: coord financas **location**: latin america, colombia, distrito capital de bogota, bogota **work location**: hybrid **what you will do** **what you will do?** key responsibilities**: - support the team in all activities related to inventory & cogs accounting, ensuring accurate recording, tracking, and reconciliation of all inventory transactions globally. - adhere to company policies and procedures to comply with generally accepted accounting principles (gaap) and securities and exchange commission (sec) regulations. - support the team with any audit requests raised from the legal entity contro...
Job description: job family -position title account payable subject matter expert about us with over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. join us to create a career worth celebrating. about the function: our global business operations (gbo) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. with a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in bangalore, budapest, bogota, and manila. our global remit offers huge learning opportunities. we encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. about the team: purpose the stp service delivery department is responsible to ensure that source to pay processes (including purchase to pay and tactical procurement) are working effectively & efficiently, are well controlled and drive value for diageo, also ensuring control agenda (sox compliance) across all areas as well. the account payable subject matter expert is acting as the first point of contact for the...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
**your team’s dynamic**: we are seeking a dynamic, multilingual hr business partner (hrbp) to lead people strategy and drive transformation across the latin america & caribbean region. this role goes far beyond traditional hr administration—it's about shaping a high-performance culture, strengthening behavioral accountability, and creating a world-class employee experience. the hrbp will partner closely with senior leadership to evolve our people practices—from onboarding and evaluation, to retention, performance, and organizational health. this position will work in close coordination with hr functions at global hq and directly lead the regional implementation of our new evaluation and behavioral performance framework. **your day at a glance**: strategic hr leadership - act as a trusted advisor to regional leadership on people strategy, team structure, and culture - collaborate with hq and legal to ensure compliance across all countries of operation - serve as the regional anchor for the global hr strategy performance and behavior evaluation - lead the implementation of the new behavioral evaluation model across all latin america and caribbean countries - train managers on evaluating both achievements and key behaviors (e.g., collaboration, innovation, integrity) - support adoption of new performance rating scales and mid-year/annual review cadence - use tools like powerapp to improve coaching, visibility, and progress tracking talent & development - spearhead a more impactful onboarding experience across countries - support succession planning, performa...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent cl...
Company description publicis global delivery is the talent powerhouse of publicis groupe, the largest global communications group. we make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent cl...
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