Join to apply for the finance sr analyst role at zimmer biomet 2 days ago be among the first 25 applicants join to apply for the finance sr analyst role at zimmer biomet get ai-powered advice on this job and more exclusive features. at zimmer biomet,...
Tipalti is one of the world’s fastest-growing fintech companies. we free finance professionals to lead by modernizing the entire payables operation. we are a well-funded, late-stage start-up backed by high-profile investors. our 2021 series f funding...
Be part of an expanding global implementation team in the exciting role of configuration analyst, working on a global employee benefits platform serving over 250,000 customers across 21 countries, and growing. willis towers watson has developed a highly-configurable employee benefits platform designed to meet the demands of corporate clients in a complex global market, providing end users with a simple and intuitive personalised experience to help them manage their employee benefits portfolio. as a configuration analyst you will elicit requirements and configure organisations and benefits plans and reporting for local and global clients. this will involve working within a global project team, analysing requirements and data, designing your configuration approach, preparing and managing your project tasks using a task management workflow system, configuring your client organisations, product rules and rates, customising the user interface and system notifications, carrying out and supporting unit, integration and user acceptance testing, preparing and provisioning data and successfully launching your projects. you will also use various azure systems for etl (extract, transform load) work such as azure data factory, devops. the role being part of a global project team, you will attend regular project calls and provide updates on the status of your project activities, highlighting and managing risks and issues that could impact the overall success of the project. assess requirements documentation and data to ensure a clear understanding of what is required, questioning and c...
We are looking for an experienced chief business analyst to join our team and play a pivotal role in achieving business success. in this position, you will act as a subject matter expert with in-depth knowledge of the insurance value chain, including underwriting, rating methodologies, policy management, and billing operations. this role requires exceptional skills in defining api requirements and collaborating with business and technical teams to deliver impactful solutions. responsibilities collaborate with the product owner, assisting with product management tasks and taking responsibility for specific areas serve as the main bridge between business and technology teams to ensure alignment on objectives and solutions engage with business users daily to analyze and document processes, workflows, and requirements work with business and technical teams to design comprehensive and efficient solutions across multiple systems ensure that delivered solutions align with business objectives, compliance guidelines, and technical standards convert business needs into detailed functional requirements and technical specifications for development teams use techniques such as walkthroughs, document analysis, and workflow modeling to gather and validate requirements draft clear and consistent requirement statements to ensure accuracy and reliability provide support to business and technical teams to achieve accurate and timely results assist in resolving business challenges, troubleshooting issues, and offering alternative solutions where applicable requirement...
Who you are you thrive on continuously improving and growing alongside the technological solutions we develop and deliver. as a detail-oriented and analytical professional, you have a passion for ensuring high-quality, robust, and efficient systems. you excel at identifying issues, optimizing processes, and collaborating with cross-functional teams to enhance software performance. this role is ideal for a proactive individual who enjoys problem-solving, takes pride in maintaining high standards, and is committed to delivering seamless user experiences by ensuring software meets the highest quality standards. who we are mas means more in spanish, so mas global’s name reflects our mission to create education opportunities for women and latinos in tech, just like the scholarship andi- eafit that made our latina founder’s story possible, from a low-income neighborhood in medellin to becoming top hispanic in tech in the us. based in tampa, florida with a strong presence in colombia, argentina, and across latam, we give our clients in north america access to onshore and nearshore tech talent, to build digital pods or deliver projects to help drive innovation, from full stack software engineering and digital/cloud modernization to a growing practice on data engineering and ai. our future is bright, enabled by a diverse group of experts representing 10 nationalities, fresh talent like you, and a solid foundation on decade-long proven results with recognized corporations like johnson controls, jpmorgan chase, and dell. mas is a % hispanic and women owned company and has been reco...
Role overview: the senior payments specialist plays a pivotal role in ensuring the seamless execution of domestic and international payments with precision and compliance. this position serves as a subject matter expert in the payments process, supports optimization efforts, and acts as a liaison between accounts payable, local finance, treasury, it, and external financial institutions. key responsibilities: - process vendor and government payments according to internal policies and local regulations. - ensure proper documentation and approvals are in place before executing payments. - validate payment proposals generated by the accounts payable team before submission to the bank. - handle exceptions or rejections, liaising with banks or internal teams to resolve issues promptly. - act as the main point of contact for complex payment issues, rejections, or escalations involving banks, vendors, or internal teams. - support treasury and accounting teams with cash flow forecasting and reconciliation activities. - maintain accurate records and provide audit support as needed. - collaborate with other departments to drive continuous improvement and automation opportunities. - maintain files dtps and documentation thoroughly and accurately, in accordance with best practices. - identify improvement opportunities and support their implementation. - assist ongoing projects for the implementation of technology solutions. required skills and qualifications: - treasury and accounting knowledge with experience in sap is an asset. - experience with different payment methods (ach, wi...
Overview we are looking for driven and enthusiastic people to work as a qa automation engineer ii for quorum. a qa automation engineer ii is expected to apply computer skills, analytical thinking to design, document, execute and report on quality testing of the company’s software. a basic understanding of the fundamental concepts of testing and how to construct tests that exercise all key application features is required. this position requires strong communication skills and the ability to work with a team in a fast-paced agile environment. various aspects of testing theory, test automation, and the quorum suite of products will be introduced by direct supervision. responsibilities estimate the effort required to complete tasks based on the design. formulate work breakdowns outlining the steps required to accomplish each assigned task. prepare and maintain documents, flow charts, test data, and diagrams as needed to describe the test’s intended functionality, the data flow, the logic used, and any significant considerations made. participate in a scrum team and attend specification workshops to ensure all user stories have the requisite acceptance criteria, work as a member of a scrum team to define test plans, test cases, and test procedures to validate requirements against developed software. prepare test environments and test data. perform component, integration, system, and acceptance level testing. record and report failures and bugs to relevant team members; assist in prioritizing, investigating and correcting failures. review existing test procedures and test cases ...
We are seeking an experienced lead business analyst to join our team and play a key role in driving business success. as a subject matter expert, you will have a deep understanding of the insurance value chain, including underwriting, rating calculations, policy servicing, and billing. this role requires strong api requirements skills and the ability to collaborate across business and technical teams to deliver effective solutions. responsibilities work closely with the product owner, supporting product management activities and taking ownership of specific responsibilities act as the primary liaison between business and technology teams, ensuring alignment on goals and solutions conduct daily interactions with business users to analyze and document workflows, business processes, and requirements collaborate with business and technical partners to create efficient, holistic solutions across multiple systems ensure that delivered solutions meet business, compliance, and technical requirements translate business needs into detailed functional requirements and specifications for technical teams gather and validate business and system requirements using techniques such as walkthroughs, document analysis, and workflow scenarios write clear, concise, and verifiable requirement statements to ensure accuracy and consistency support business and technical teams to achieve timely and accurate results provide business support, troubleshoot issues, and recommend alternative solutions when needed requirements a bachelor's or master's degree in computer scienc...
We are seeking an automation tester in java to join our team and play a key role in ensuring the delivery of reliable and high-performing software solutions. in this position, you will collaborate with developers and stakeholders to establish effective testing strategies, enhancing the quality and dependability of our products. this role offers an exciting opportunity to apply your expertise in automation testing and contribute to the evolution of our testing practices. responsibilities create and implement automated testing frameworks to validate software quality work closely with development, qa, and product teams to align testing efforts with project objectives evaluate testing requirements and develop comprehensive test plans for all stages of the software development lifecycle build and maintain test scripts for automation testing of e2e and rest services track and communicate test execution outcomes, resolving any issues identified in the process enhance and optimize testing methodologies and tools to improve team efficiency integrate testing processes into devops workflows and pipelines to streamline delivery requirements a minimum of 2 years of experience in automation testing strong skills in java development and application of solid principles experience implementing the scott pyramid for testing strategies knowledge of managing databases in testing environments understanding and practical use of clean architecture principles proven experience with automating tests for e2e and rest services ability to document and carry out test c...
Job title: solution architect about the role we are seeking a skilled solution architect to join our team. in this role, you will be responsible for analyzing business requirements and developing solutions that meet the needs of our customers. - analyze business requirements and estimate specification work. - write feasibility studies, solution overview documents, and product specifications. - interface with relevant divisions and departments to ensure functional compatibility. - validate the product to ensure compliance with delivered functionality and system integrity. this is an opportunity to work in a dynamic environment with a diverse and inclusive team. you will have the chance to learn and grow with our company, working from anywhere onsite, hybrid or fully remote. key skills to be successful in this role, you will need: - excellent analytical and problem-solving skills. - ability to communicate complex technical information to non-technical stakeholders. - strong project management skills. - familiarity with industry standards and best practices. benefits we offer a range of benefits to support your career development and well-being, including: - competitive salary and bonus structure. - ongoing training and professional development opportunities. - a comprehensive benefits package, including health insurance and retirement plan. what we offer we are committed to creating a positive and inclusive work environment that supports the growth and development of all employees. if you are a motivated and experienced solution architect looking for a new challe...
Job summary at scotiatech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new data analyst. responsibilities - data discovery & exploration: identify, collect, and assess relevant datasets from internal and external sources to support business objectives. - perform exploratory data analysis (eda) to uncover patterns, trends, and anomalies. - validate data quality, integrity, and consistency, addressing issues through cleansing and preprocessing. - translate sme feedback into actionable data requirements and ensure alignment with analytical outputs. - develop and maintain dashboards, visualizations, and reports using tools like tableau, power bi, or similar. - present findings to stakeholders in clear, non-technical language, tailoring insights to audience needs. qualifications - education: bachelor's degree in data science, statistics, computer science, business analytics, or a related field. master's degree preferred. - experience: 3+ years of experience in data analysis, with a focus on data discovery and stakeholder engagement. - proven track record of working with smes to deliver data-driven solutions. - proficiency in sql for querying and manipulating large datasets. - experience with python, r, or similar for data analysis and visualization. - have a b1+ level of english, because you will work hand in hand with our headquarters in canada. benefits - growth opportunities - diverse, dynamic, and multicultural environment - benefits for your financial and emotional well-being - competitive...
Job summary join our bogota team at dhl global forwarding, freight (dgff) gsc - global service centre. we are a high-performing global shared services team (gsc) at dhl global forwarding, freight (dgff); a great place to work certified organization and one of the top 20 most admired shared services organizations in 2022 by the independent global shared services & outsourcing network (sson). responsibilities - take ownership of transport orders, ensuring timely pickup, and optimizing booking processes - prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. - collaborate with counterparts to validate and finalize documents. - assign tasks to supporting functions and monitor performance. skills - strong understanding of air export regulations, documentation, and incoterms. - minimum of 1 years in air freight forwarding experience. - enthusiasm for building deep and lasting connections with our customers. - proactive and solution-oriented mindset, always demonstrating a can do attitude. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum...
Job title: information security analyst about the role: we are seeking a seasoned professional to drive our customer trust efforts by owning security questionnaires, rfps, and related documentation. this role will facilitate effective collaboration between information security, sales, legal, and product teams to ensure timely, accurate, and compelling responses that accurately reflect our organization's security posture. key responsibilities: - owning and completing customer security questionnaires, including sig, caiq, vsa, and custom formats. - responding to security-related rfps and rfis, ensuring submissions are accurate, timely, and aligned with our organizational policies. - collaborating cross-functionally with sales, legal, product, and engineering to gather and validate responses. - maintaining and proactively updating a repository of security documentation and standard answers. - serving as a subject matter expert on our organization's security posture, controls, and certifications (e.g., soc 2, iso 27001). - developing scalable processes, templates, and documentation to streamline future submissions. - liaising with prospective customers and infosec during security assessments and reviews. - identifying trends in customer inquiries to inform internal roadmaps and improve external communications....
Key responsibilities and qualifications we are seeking a highly motivated and skilled data science professional to work on high-profile consulting projects for leading companies in their markets. - data analysis and statistical processing: process and analyze complex data sets using statistical techniques, machine learning algorithms, and data mining methods. - artificial intelligence and machine learning: develop and implement ai and ml models to drive business insights and improve decision-making processes. - predictive modeling: create predictive models using statistical and machine learning techniques to forecast future trends and outcomes. - time-series modeling: develop time-series models to analyze and predict temporal patterns in data. - model development and validation: develop, validate, and audit financial, risk, marketing, and business-oriented models to ensure accuracy and reliability. required skills and qualifications to be successful in this role, you will need: - recent graduates or final year students with a strong academic record. - postgraduate studies and/or specialized courses in data science, quantitative finance, or similar fields. - solid knowledge of modeling techniques, statistical programming languages (sas, r, python, matlab), big data tools and platforms (hadoop, hive, etc.), and cloud platforms (aws, azure, gcp). - strong analytical and problem-solving skills, with the ability to learn quickly and adapt to new situations. - able to easily integrate into multidisciplinary teams and communicate effectively with stakeholders. benefits we o...
Descripción general at baires dev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. if you are a natural leader with mentoring experience, this job is for you! as a node team lead in our development team, your mission will be technically overseeing a team of experienced front and back developers. you will work in a fast-paced global team in charge of pushing innovation to the next level. innovation is at the heart of the baires dev strategy. what you will do: - work with the team to determine the needs of the global technical architecture. - identify the integration points for third-party and existing systems. - validate that all technical choices will integrate with the final solution and adhere to the technical contracts defined for integration. here's what we're looking for: - 7+ years of experience in node development. - advance agile methodologies management. - advanced design patterns knowledge. - advanced it infrastructure knowledge. - experience with security. - experience developing/integrating with large-scale applications. - fully specialized in backend, front...
At bairesdev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for kotlin architects to join our company, and collaborate with team members to build flexible, scalable, and maintainable mobile apps. we are looking for proactive people, team players passionate about programming in this language, and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry! what you will do: - contribute to the development of android applications. - analyze the requirements of internal and external customers. - design and develop new products and software components. - investigate and solve issues reported by internal and external customers. - validate and execute unit and automated ui tests to identify application errors and ensure software meets functional specs. - work closely with product design ux to develop a new client experience. - develop and maintain high-quality code using industry best practices. - 6+ years of experience in ...
1 day ago be among the first 25 applicants we are looking for an experienced qa automation engineer with a keen eye for detail to design testing procedures for our customer’s software applications. ready for the challenge? you bring to applaudo the following competencies: - 5+ years of experience in software testing and quality assurance. - 3+ years of experience in test automation, including writing assertions, debugging failures, and contributing to test requirements. - 3+ years of experience working with playwright and webdriverio for ui automation. - hands-on experience with api testing, particularly rest-based apis, using postman. - experience with other automation tools, such as selenium. - experience with mobile testing for ios and android applications, including mobile automation. - ability to manage test data effectively and experience in defect tracking. - proficiency in test script creation, execution, and reporting using automation tools. - experience with ci/cd pipelines, particularly with jenkins. - basic familiarity with linux commands for troubleshooting. - experience with cloud-based environments, particularly aws. - ability to validate data and write basic queries. - strong written and oral communication skills in english are mandatory, as you will be working directly with us-based clients. - bachelor's degree in computer science, engineering, or a related field. you will be accountable for the following responsibilities: - plan, analyze, design, develop, execute and maintain manual and automated test scenarios and test data, this ...
Descripción general at baires dev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for outstanding senior data analysts to join baires dev’s research & development team (r&d;). this professional will use data to help the business meet its objectives, mainly by generating hypotheses and using data to validate them and generate insights. help to improve data literacy and the overall analytical environment across the company. what you will do: - understand, locate and propose new process improvement opportunities. - generate hypotheses and set up tests to validate them using data. - identify, analyze, and interpret trends or patterns in complex data sets. - interpret data, analyze results using statistical techniques and provide ongoing reports. - participate actively in discussions and decisions regarding the whole data analysis chapter. - collaborate with data product managers to build excellent data products. - work with management to prioritize business and information needs. - help to spread a data-driven mindset and to improve data literacy. be a data ev...
Senior engagement manager , professional services job id: 2949415 | amazon web services argentina s.r.l. the amazon web services professional services (pro serve) team is seeking a highly skilled and versatile engagement manager (em) to join our team and lead the delivery of complex cloud solution projects. in this role you will combine technical expertise with strong project leadership skills to drive successful implementations of aws-based solutions for our clients. you will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. applying aws frameworks like well-architected and cloud adoption framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. you will be expected to achieve and maintain relevant aws certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. as you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. in this role you will apply your management and...
Descripción general at baires dev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for a talent acquisition specialist to join our hr team. this professional will be responsible for identifying and assessing the different profiles (technical and non-technical) required by baires dev and its clients. we are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handling multiple tasks, and with marked attention to detail. it is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry! what you will do: - review online information of candidates to assess their general fit. - contact candidates through phone calls, skype, linked in, or mail to validate their interest and motivate them to participate in our process. - schedule internal interviews, send the invites, and keep the system records updated. - interview candidates to assess their qualifications by validating their profile, experience, interests, commitment, and logic and common sense q...
We are tech transformation specialists, uniting human expertise with ai to create scalable tech solutions. with over 7,400 ci&ters; around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. artificial intelligence is our reality. hello there! we are seeking a senior business analyst (product owner) to support one of the development squads in our operation. our main goal is to implement the safe framework of a sensor technology firm dedicated to optimizing retail and supply chain operations. this role is responsible for translating business requirements into functional requirements, engaging with non-technical stakeholders and representing them in our team meetings, owning the scope and making team decisions to accomplish the desired business outcomes. responsibilities: - capture and document business needs as user stories, data flows, edge cases, and acceptance criteria. - manage the backlog in jira, owning the requirements, priorities, and traceability to business goals. - partner with architecture and engineering teams to evaluate solution options, estimate effort, and validate feasibility. - participate in your teams’ rituals (planning, retro, daily) to support the team and ensure that the deliverables are matching the requirements requirements for this challenge: - advanced english proficiency. - proven experience building detailed business requirements and user stories for large-scale enterprise systems. - proficiency in jira cloud for backlog and requirement management. - experience with con...
At bairesdev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for kotlin developers to join our company, and collaborate with team members to build flexible, scalable, and maintainable mobile apps. we are looking for proactive people, team players passionate about programming in this language, and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry! what you will do: - contribute to the development of android applications. - analysis of requirements from internal and external customers. - design and develop new products and software components. - investigate and solve issues reported by internal and external customers. - validate and execute unit and automated ui tests to identify application errors and ensure software meets functional specs. - work closely with product design ux to develop a new client experience. - develop and maintain high-quality code using industry best practices. - 5+ years of experience i...
At bairesdev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for outstanding product managers to join bairesdev’s research & development team (r&d;). our r&d; team is an essential part of our technology solutions that drive millions in revenue every year, so we only hire the best of the best. within the team, you’ll find many different challenges: data analysis, machine learning, desktop, and web developments are some of the most relevant right now, but in order to drive innovation, you’ll notice that new things are coming up every day! the r&d; area is undoubtedly the most interesting and challenging area of the entire company, and although bairesdev is comprised of really talented people in general, here you will find professionals with extensive experience and also intellectual and creative levels far above average. we want people to enjoy the trip. are you ready? what you will do: - create and maintain robust product roadmaps and backlogs to create features, epics, and user stories. work with development teams to size and estimate. - attend da...
Justice backed by numbers. driven by results. our client is a premier u.s.-based legal firm with a fierce reputation for fighting insurance companies on behalf of their clients . with a team of over 45 attorneys and 300+ employees nationwide, they specialize in insurance disputes, personal injury, nursing home negligence, and medical malpractice cases. known for handling more than 75,000 cases and delivering results, they combine unmatched experience, sharp legal strategy, and a relentless commitment to justice. job description as a data entry specialist , you'll ensure data accuracy, integrity, and timely processing for legal and financial documentation. your keen eye for detail and understanding of basic bookkeeping will support case development and financial accountability in a mission-driven legal practice. job overview employment type: indefinite term type contract shift: 09:00 am - 06:00 pm est salary: 3.800.000 cop work setup: onsite, bogotá or medellín your daily tasks data entry input alphanumeric data from source documents into designated databases or electronic files ensure accuracy and completeness by reviewing and verifying information for errors or discrepancies follow established procedures and guidelines to maintain consistency and quality data validation and cleansing validate and cleanse data to ensure accuracy, consistency, and integrity identify and correct errors, duplicates, or inconsistencies perform data quality checks and resolve discrepancies document management organize and maintain electronic and physical files update and ...
Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...
Title: specialist ofr (freight forwarding) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities - respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time, and prices (through phone calls and emails as required). - have ocean operational knowledge covering shipment creation, track and trace, and delivery at destination. - enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - effectively communicate with dhl network colleagues with a focus on stressing a sense of urgency on behalf of the customer. - meet all commitments to the customers in terms of follow-up/ongoing communication. - follow up with dgf operations for booking/scheduling/pre-alerts. validate and share details with the customer. - coordinate and resolve exceptions with dgf operations and send proactive updates to the customer. - accept customer requests for quotations and send them to the quotations team for processing. pass leads to sales. - record any customer complaints; resolve them or assign tasks to other functions. - be well-versed with freight forwarding terms, especially incoterms, and ways to connect locally to offer the best solution...
Job overview: the quality assurance manager position is focused on providing an exceptional experience to our customers through a comprehensive understanding of their requirements and collaborative teamwork with technical architects, project management, and development teams. key responsibilities: - coordinate with the development team to identify potential quality issues in the design or development process that may impact the final product. - validate data quality, model performance, and system functionality throughout all phases of the solution lifecycle. - develop and execute test plans to ensure solution accuracy, reliability, and alignment with defined business and technical requirements. - estimate, prioritize, plan, and coordinate testing activities. - contribute to architecture and design activities, evaluating business needs and objectives, seeking alternative technology solutions, exploring ways to enhance data quality and reliability, and collaborating with data engineers, architects, data scientists, and business analysts....
Sgs bogota, d. c. capital district, colombia application solution engineer sgs bogota, d. c. capital district, colombia 2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we ...
Work with a nationally ranked cpa and advisory firm that is passionate for what's next. aprio has 30 u.s. office locations, one in the philippines and more than 2,100 team members that speak 60+ languages across the globe. by bringing together proven...
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