Senior oem program success manager (honda) positively disrupting an industry that has not seen any innovation in over 50 years, tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutio...
Partner success executive. remote work: at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ ...
**we believe in better!** we are a global information technology company that builds high-performance, security-centric solutions that can help change the world. enhancing people’s lives through secure, reliable advanced technology is our vision. our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. our success is a direct result of the work of our people who live and breathe our core beliefs. simply put, we believe in better lives. join us! **learn more about unisys and our key solution offerings**:unisys, stealth, cloudforte®, inteliserve **what success looks like in this role**: responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. works independently or cooperatively as a member of a team under the direction of a team leader or manager. primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. may be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. may also utilize multiple internal systems for one of the following activities: 1) locating, securing and ...
We are looking for an energetic, persistent go-getterwith at least 2 years of prior customer support experience to joinour team as a customer support representative for atlas. in thisrole, you will be responsible for customer support operations incolombia as part of our customer support team. the right candidatewill be a self-starter able to stay focused on their prioritieswhile still working within a highly collaborative team, and willingto be creative and think outside the box while still aligning theirwork with broader team and company goals. they must be available towork during the latam time zones (preferably able to work until 5pm pst) our service commitment to schools encompasses globalsupport monday through friday, and online and onsite training. youwill have primary responsibility to support our atlas schoolsduring west coast support hours (available to work 8-5 pst / 10-7col (utc -7)). atlas is the leading curriculum planning platformtrusted by over 6,000 schools around the world, and it providesseamless collaboration for teachers, administrators, and curriculumwriters along their curriculum development journey. initiate,revamp, and continuously refine the curriculum development processin one unified system. what you’ll learn in the first 30–45 days -product knowledge, the hows and whys of using atlas - the nuts andbolts of atlas as a saas business - the role of support and whygood customer experiences matter - the context and workflows ofamerica's schools and how to best support them key responsibilities- running telephone and e-mail support operations, respondin...
- what you will be doing bajo la dirección del supervisor / líder de servicios compartidos de operaciones, es responsable de contactar a los sitios médicos de(los) país(es) a cargo, con el fin de realizar la coordinación vía telefónica y/o correo electrónico (con fecha, hora y contacto aprobado) para la entrega de las distribuciones depot to site, manejando un alto nível de servicio al cliente, resolución de novedades y comunicación interna, así como orden y control sobre las tareas asignadas, comprometido con la mejora continua y la satisfacción del cliente._ - all contact and coordination activities are completed in an appropriate, timely and cost-effective manner. _(todas las actividades de contacto y coordinación se completen de manera adecuada, a tiempo y rentable)._ - make the activity records correctly, in the control tool assigned for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. _(realizar de manera correcta los registros de actividad en la herramienta de control asignada para su función, generando flujos de comunicación eficientes que ayuden a asegurar el éxito de la función para la compañía)_ - ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. _asegurar el oportuno registro y actualización sobre las actividades a su cargo, para permitir la generación de indicadores de gestión del equipo._ - to edit and maintain shipments (domestic) on tms or the applicable system according to process’ ins...
Purpose & overall relevance for the organization: - the manager transportation performance is a key in-house strategy execution role for an organized, passionate, goal-oriented, visionary leader who understands the challenges and the opportunities of a wide supply chain and transportation network. the primary focus of this position is to drive excellence in colombia transportation network. this role implements the vision and strategy for transportation programs, systems and processes required to define and support the company’s current and future distribution and supply chain requirements. consecutively, the team initiates, manages and drives improvement programs. to measure success, the team defines new metrics and kpis and tracks the delivery of intended results and where necessary, takes on further corrective actions in both inland and last mile.- identify gaps and improvement opportunities in the network, systems, and processes. - accordingly, deliver a tactical / strategical improvement plan to streamline operations, processes, and systems, essentially to deliver better value for the business. - lead and execute transportation improvement projects, improve processes and methods to generate higher value, efficacy, and efficiency. - run workshops, analysis, tenders, qualitative and quantitative workshops for brainstorming and idea generation. - deliver and manage major projects and change initiatives in colombia network (dcs, key cities, stores, launches) - enable new services to provide convenience and choice to our customers. - develop standard operating proced...
**job title** operations manager 3pl **description** as an operations manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. you will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. core is a dynamic and rapidly expanding organization that specializes in delivering freight transportation solutions and logistics support across the united states & canada. grounded in seven core values; safety, courage, achievement, respect, responsibility, integrity, and transparency, core prioritizes the success of its clients and team members. embracing the ethos of "all owns all," "let no team member fail," and "integrity before profit," core fosters a culture of unwavering commitment to excellence. **location**: barranquilla **job description** - ensure efficient team performance and discipline within operational departments (pods). - collaborate with team leads to address issues and provide support in achieving operational goals. - train new employees and monitor the development needs of current staff to enhance team integration and performance. - conduct regular evaluations and implement strategies to improve staff performance. - act as a liaison between operations and other departments, facilitating effective communication between teams in colombia and us. - address operational challenges promptly and make decisions to resolve issues. - identify and propose improvements to operational processes to boost e...
Partner success executive - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. partner success executive at bairesdev asa partner success executive, your main responsibility will be tomanage relationships with referral partners and ensure the seamlessadoption of our referral processes. you will be crucial insupporting partner efforts, including onboarding, lead generation,and engagement with prospects. what you will do: 1. manage andnurture relationships with referral partners. 2. ensure adoptionand optimization of referral partner processes. 3. provide ongoingsupport and onboarding to referral partners. 4. engage withreferral partners' prospects and support outreach efforts. 5.maintain accurate records and data in crms, ensuring seamlesscommunication. what we are looking for: 1. 5+ years of experiencein sales, sales operations, or customer success. 2. provenexperience in process analysis. 3. experience in coaching,training, and onboarding partners. 4. self-driven, proactive, andable to work independently. 5. strong communication andorganizational skills. 6. advance...
Requisition id: 212164 join a purpose driven winningteam, committed to results, in an inclusive and high-performingculture. purpose contributes to the overall success of the hire& onboarding team within hr services operations globallyensuring specific individual goals, plans, initiatives are executed/ delivered in support of the team’s business strategies andobjectives. ensures all activities conducted are in compliance withgoverning regulations, internal policies, and procedures.accountabilities 1. champions a customer focused culture to deepenclient relationships and leverage broader bank relationships,systems, and knowledge. 2. support in the contribution ofopportunities for improvement in the process and effectiveness ofdelivering project objectives and goals. 3. monitors and triagesrequests received via our case management system to theirrespective teams or advisors’ queue in a timely manner. 4. liaisewith the regulatory bodies in every country to maintain theintegrity of the clause library, offer letter templates, contracttemplates, additional clauses or any internal offer letters, andcase management templates. 5. drives the internal auditinginitiatives to ensure data accuracy and integrity of hr employeerecords such as but not limited to all payroll and stakeholders’reports. 6. fully understanding and expertise country local hrsystems, regulations, and internal processes/policies. 7. assistthe advisors with complex employee inquiries pertaining torecruiting & onboarding, resolve escalated inquiries andprovide coverage for overflow work when required. 8. train new tea...
If you are passionate about igaming and want to create amazing user experience for our players, join one of our dynamic and enthusiastic teams as a front-end engineer. we are on a mission to design sports betting and online casino experience for millions of players in americas and through the most innovative solutions our aim is to give sports and casino fans the chance to win every day. **what will you do**: - making calls according to the number of requests (callback - in spanish) - reports to providers (in english). - reports to other areas as appropriate (in spanish). - support in additional activities according to the needs of the op.. - resolution of retail requests **all about you**: - ability and agility to work multi-channel. - ability to analyze and solve problems in real time or under pressure. - manage a high degree of empathy with customers: understanding, patience and kindness. - good handling of computers, browsers and systems. - perfect command of spanish: verbal and written with good spelling. - basics of english to understand and manage work systems and make reports to suppliers. preferably handle a level between b2-c1. part of the interviews will be in english. - great motivation, reliability and flexibility for schedules. - residence in bogota. 100% presence for the first 2 months. what makes us great - competitive compensation - flexible working hours - ability to work remotely - opportunity to travel to global offices - generous annual holiday - annual bonus up to 10% of salary - annual training budget - autonomy - we embra...
The purpose of the p2p specialist (country / mco retained) is perform the retained p2p activities for sanofi business services and support the strategic design of global purchase to pay organization & establishment of business process outsourcing relationship for international region. he/ she will be accountable for the retained activities related to end-to-end p2p chain, including accounts payable, purchasing, vmd and t&e; jointly working with bpo teams to ensure the business continuity & continues improvement of p2p operations after “go live”. he/she will support to drive process standardization and implementation of transformation projects for the p2p end-to-end processes, while ensuring the daily business continuity through the operation managed by bpo provider. strong collaboration and teamwork with the procurement, finance/treasury teams of the country and the bpo provider is a key success factor of this position. the p2p specialist is a member of the sbs international p2p team. - accountable for the efficient, high quality and compliant delivery of the retained activities for purchasing operations (pr/po), vendor master data management, accounts payable&payments; and travel & expenses as per **“p2p specialist list of activities” **in the end of this document. - create a culture of cooperation, collaboration, and teamwork across p2p retained and bpo teams ensuring a smooth interface & communication to: - the relevant stakeholders inside, outside of sbs and bpo service provider. - other sbs coe and end-to-end processes (account to report a2r / customer invoi...
Professional services director bogota, colombia *onlycvs submitted in english will be considered* the opportunity:anthology delivers education and technology solutions so thatstudents can reach their full potential and learning institutionsthrive. our mission is to empower educators and institutions withmeaningful innovation that’s simple and intelligent, inspiringstudent success and institutional growth. the power of together isbuilt on having a diverse and inclusive workforce. we are committedto making diversity, inclusion, and belonging a foundational partof our hiring practices and who we are as a company. for moreinformation about anthology and our career opportunities, pleasevisit www.anthology.com. the professional services director servesas a partner to anthology field operations in the identification,cultivation, and closure of strategic opportunities. thisindividual will represent anthology services – specifically fromthe vantage point of services delivery – in ensuring that its valueproposition, resource experience, implementation approach, andmethodology are articulated in a responsive, timely, andintelligible way, during the sales cycle. critically, the directorwill also provide continuity and drive knowledge-transfer, asinstitutions move from prospect to customer, and are handed off toprofessional services delivery and customer experience teams forimplementation. primary responsibilities will include: - serving asthe liaison between field operations and the pmo/delivery practices- understanding the needs and expectations of targeted highereducation institution...
Partner success executive - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. partner success executive at bairesdev asa partner success executive, your main responsibility will be tomanage relationships with referral partners and ensure the seamlessadoption of our referral processes. you will be crucial insupporting partner efforts, including onboarding, lead generation,and engagement with prospects. what you will do: 1. manage andnurture relationships with referral partners. 2. ensure adoptionand optimization of referral partner processes. 3. provide ongoingsupport and onboarding to referral partners. 4. engage withreferral partners' prospects and support outreach efforts. 5.maintain accurate records and data in crms, ensuring seamlesscommunication. what we are looking for: 1. 5+ years of experiencein sales, sales operations, or customer success. 2. provenexperience in process analysis. 3. experience in coaching,training, and onboarding partners. 4. self-driven, proactive, andable to work independently. 5. strong communication andorganizational skills. 6. advance...
**we believe in better!** we are a global information technology company that builds high-performance, security-centric solutions that can help change the world. enhancing people’s lives through secure, reliable advanced technology is our vision. our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. our success is a direct result of the work of our people who live and breathe our core beliefs. simply put, we believe in better lives. join us! **learn more about unisys and our key solution offerings**:unisys, stealth, cloudforte®, inteliserve **what success looks like in this role**: responsible for obtaining required information from service requesters, querying clients to ensure accurate product identification, and logging the information into proper call management system. works independently or cooperatively as a member of a team under the direction of a team leader or manager. primarily interfaces with clients, service delivery units, immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider. may be responsible for determining service entitlement by reviewing contract, generating contracts for time & material service if request is not under contract, or at field management request, providing grace periods on certain products while contract is in process. may also utilize multiple internal systems for one of the following activities: 1) locating, securing and ...
**about netskope**: today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. we realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started netskope to redefine cloud, network and data security. **position overview** the customer solution analyst (csa) is an integral part of the professional services organization at netskope. reporting to the sr. manager shared services, the csa will be responsible primarily for the analysis and reporting of the professional services line of business/ working directly with the ps and customer solution leadership, the csa helps define and track kpi, which will define the health and effectiveness of the entire organization.. **core responsibilities** - define and develop kpis, reporting dashboards, and workflows to facilitate the analysis of customer data and drive actions to proactively manage retention & customer risk across entire the post-sale customer journey - determine the timing and content of touch points for ps managers to drive fast implementation and increase net promoter score - oversee and organize the execution of materials and data to enable ps manager to work more effectively and efficiently - create and maintain internal documentation such as playbooks, process flows, instructional material, etc. - work directly with the global ps leadership team **required experience and skills** - 3+ years hands on experience within a customer success / ps operations or administrative...
As the director of customer success you will formulate and oversee the strategy, planning and execution of the organization’s overall customer operations across the entire customer journey. you will lead an international support contact center and an account management team that is spread across multiple jurisdictions and time zones and connects with customers 24/7. to succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. an additional critical success factor will be your ability to collaborate with the sales, marketing and product functions to ensure that the customer journey is truly delightful across all touchpoints. important: the global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. in addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time. being in colombia, you will need to start your day early, so that you can use this time to collaborate internally with other functions of the business that work around european time zones. **in this role, you will**: - be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey - drive global initiatives to improve customer support, activation, onboarding, expansion and retention. - ensure that the customer team works in collaboration with all o...
This job is with jll, an inclusive employer and a member of mygwork – the largest global platform for the lgbtq+ business community. please do not contact the recruiter directly. governance & general management - ensures compliance with sops for all customer experience contracted services, identifies, and includes all variations applicable per site. - ensures compliance with ms standardized processes, policies and procedures by all parties executing services on behalf of ms. - support annual development of site operations plan and execute customer experience projects & programs assigned. - provides visibility of opportunities in processes and programs for improvements. - participate and be engaged with ifm meeting cadence (operational, strategic, and best practice forums). reporting - provide operational service reporting on a monthly, quarterly, and annual basis. - ensure information reported is accurate with ms systems information. advise any data issues to address data accuracy. sourcing & procurement - supports sourcing, selection, contracting and management of tier two providers. - onboard and train tier two providers as may be required. supplier performance - validates, all provider invoices related to soft services submitted for payment are appropriate and consistent with ms expenditure authorization limits and compliance guidelines. - in coordination with fm, measure, and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and kpis where applicable. - manages t2 vendor relati...
About payjoy payjoy is a mission-first financialservice provider dedicated to helping under-served customers inemerging markets achieve financial stability and success. weleverage patented technology that turns smartphones into digitalcollateral, along with advanced machine learning, data science, andanti-fraud ai, to offer the lowest costs and maximize customerqualification. as of 2024, we have provided billions of dollars incredit to 12 million customers, doubling in the last two years,while remaining profitable and sustainable long-term. this role thesenior product manager for the fraud team will define and lead thestrategy, roadmap, and execution of fraud prevention and detectioninitiatives across payjoy's global platforms. the role focuses onimplementing innovative tools and techniques to reduce fraud losseswhile ensuring a seamless user experience. collaboration withengineering, risk, and data science teams will be essential tobuild scalable fraud solutions. the ideal candidate will haveexpertise in fraud risk management, data analytics, and a passionfor financial inclusion. strong problem-solving skills and theability to work in a fast-paced, cross-functional environment arecrucial. responsibilities 1. create a roadmap to improve payjoy'sfraud prevention platform with goals to: - reduce fraud losses andoperational inefficiencies. - enhance fraud detection with advancedmodels and rules while minimizing false positives. - streamlinecustomer experience through frictionless fraud mitigationsolutions. - lead the end-to-end product lifecycle from ideation,requirements gath...
Partner success executive - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. partner success executive at bairesdev asa partner success executive, your main responsibility will be tomanage relationships with referral partners and ensure the seamlessadoption of our referral processes. you will be crucial insupporting partner efforts, including onboarding, lead generation,and engagement with prospects. what you will do: 1. manage andnurture relationships with referral partners. 2. ensure adoptionand optimization of referral partner processes. 3. provide ongoingsupport and onboarding to referral partners. 4. engage withreferral partners' prospects and support outreach efforts. 5.maintain accurate records and data in crms, ensuring seamlesscommunication. what we are looking for: 1. 5+ years of experiencein sales, sales operations, or customer success. 2. provenexperience in process analysis. 3. experience in coaching,training, and onboarding partners. 4. self-driven, proactive, andable to work independently. 5. strong communication andorganizational skills. 6. advance...
Hello! i’m allie, head of support here at ashby. i'm excited to share that we're hiring a product support specialist located in latam! this hire will be located in mexico, costa rica or colombia. in this role, you will spend a lot of time working directly with customers. you’ll also spend time on projects that make the work that we do better. past projects our team has taken on include: - curating customer feedback into a weekly digest distributed to the entire company - writing and improving help documentation - automating tasks and operationalizing processes to save the team time as a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. these (and other values we’ll discuss in more detail during the interview process) inform how we do the work. **role requirements**: - you have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product (tools like zapier, hubspot, and acuity scheduling). - you have offered b2b support to customers, ranging from small business through enterprise organizations. - you have experience working toward common goals with cross-functional stakeholders (such as sales, product, engineering, or operations). - you’re curious — both in addressing customers and creating solutions that improve our workflows. you seek the answers beyond what’s on the surface. - you have strong proactive problem-solving skills. you’re skilled at both defining the scope of a problem and creating a comprehensive solution. - you delight customers. you posse...
You build and promote great relationships withcolleagues, design customer experiences that inspire loyalty. youare the most important pillar of our success. you make thedifference. your role the sea logistics healthcare/reeferoperational care manager is responsible for managing thehealthcare/reefer operational team(s). they are the experts inoperational processes and drive a team to provide first-classservices according to global and national sea logistics standards.they are responsible for operational excellence to support growth,gross profit, and manage indirect expenses for thehealthcare/reefer team. the manager oversees and coordinates a teamof operations supervisors, team leads, and specialists within theoperational care center (occ). they lead efforts to optimizeoperational processes and kpi (key performance indicators)performance within the team. the operations manager ensures thedelivery of the best operational support for new businessopportunities, improves underperforming areas, and drivescontinuous improvement initiatives across the department. yourresponsibilities - provide leadership and direction to theoperational care team, including supervisors, while establishingand maintaining a positive employee experience. - ensure thatdisciplinary and poor performance issues are addressed promptly andappropriately. - achieve or exceed operational productivity kpiswhile maintaining high data quality and compliance standards. -collaborate with operations management to implement process changesand drive continuous improvement initiatives for the occ. -maintain regular alig...
**requisition id**: 142059 we are committed to investing in our employees and helping you continue your career at scotiagbs **position**:reconciliation senior analyst / reconciliation / finance services unit**: **_ purpose_** contributes to the overall success of the reconciliation team in canada for the finance services unit ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. the financial reconciliation team is responsible for developing, managing and executing the centralized financial reconciliation process within the bank. the financial reconciliation process is a critical process in supporting the bank's rdarr (risk data aggregation & risk reporting) compliance for 2016 and onwards. as of december 2016, the finance reconciliation team is working closely with the enterprise data management office (edmo) and various risk groups to develop the centralized financial reconciliation process. it is expected that this process will reach its target operational state by the end of 2017 or early 2018. the senior analyst performs monthly financial reconciliation on data between cds (certified data sources) and egl. this includes performing the compensating control process for risk groups which have not adopted the glras process. this role works closely with various risk groups and business units to investigate variances identified in the reconciliation process and perform...
**about you**: - motivated by reaching and exceeding goals and solving customer problems - a go-getter attitude, passion for helping customers, and effective problem-solving skills - energetic, proactive, intelligent and adaptive to new technologies - a bachelor’s degree preferred and at least 3+ years of work experience - honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - a desire to be apart of a team where you can take ownership of your work and your team's success - the desire to grow professionally and contribute to the success and culture of the company - calm in stressful situations - personable and relatable, with the ability to connect with customers - strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - self-starter who can work independently and think on their feet - a willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - speak spanish and fluent english **what you'll do**: - you will manage the foundation of the winit platform: drivers and attorneys. - you will be responsible to run key parts of our day to day operations - own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - collaborate with other operations teams to ens...
Position summary: we are seeking a skilled bpo operations manager to lead and manage one of our healthcare operations . this on-site leadership position requires developing and guiding a team that enhances the organization's overall patient journey and satisfaction. the ideal candidate will mentor team members, identify opportunities to improve customer service quality, and implement best practices at all levels. responsibilities: - build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. - provide mentorship, training, and professional development opportunities for staff. - map the patient journey and identify opportunities to enhance service delivery. - lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction. - oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). - develop key performance indicators to measure patient satisfaction andtrack improvements. - present insights and recommendations to senior leadership and stakeholders. - serve as the final escalation point for complex or high-profile patient concerns. - collaborate with cross-functional teams to address issues effectively. - promote a culture of empathy, inclusion, and service excellence within the team. - recognize and reward staff contributions to patient satisfaction. - ensure all operations are carried out in an appropriate, cost-effective manner. - improve operational management systems, processes, and best practices. - help the organization’s processe...
**company introduction**: - fatjoe is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced link building, seo services, content creation, design, and video services. with a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. our commitment to excellence is reflected in our exceptional track record of delivering services promptly and providing unparalleled customer support._ - at fatjoe, we take pride in fostering a culture that thrives on collaboration and trust. our team is composed of great professionals who not only excel in their respective fields but also support and rely on each other's expertise. we believe that our success lies in the strength of our team and the supportive environment we create. join us and be a part of our dynamic and friendly culture at fatjoe. together, we strive to achieve new heights in the world of digital marketing and services._ **about the role** the admin and customer support specialist is responsible for efficiently managing administrative tasks critical to our services and providing exceptional customer support. this role reports to the head of business operations. **general responsibilities**: the responsibilities of our admin and customer support specialist include, but are not limited to: - maintain accurate and up-to-date records of customer interactions, transactions, and feedback. - collaborate with cross-functional teams to ensure seamless delivery of services to customers. - provide guidance and assista...
Partner success executive - remote work: at bairesdev,we've been leading the way in technology projects for over 15years. we deliver cutting-edge solutions to giants like google andthe most innovative startups in silicon valley. our diverse 4,000+team, composed of the world's top 1% of tech talent, works remotelyon roles that drive significant impact worldwide. when you applyfor this position, you're taking the first step in a process thatgoes beyond the ordinary. we aim to align your passions and skillswith our vacancies, setting you on a path to exceptional careerdevelopment and success. partner success executive at bairesdev asa partner success executive, your main responsibility will be tomanage relationships with referral partners and ensure the seamlessadoption of our referral processes. you will be crucial insupporting partner efforts, including onboarding, lead generation,and engagement with prospects. what you will do 1. manage andnurture relationships with referral partners. 2. ensure adoptionand optimization of referral partner processes. 3. provide ongoingsupport and onboarding to referral partners. 4. engage withreferral partners' prospects and support outreach efforts. 5.maintain accurate records and data in crms, ensuring seamlesscommunication. what we are looking for 1. 5+ years of experience insales, sales operations, or customer success. 2. proven experiencein process analysis. 3. experience in coaching, training, andonboarding partners. 4. self-driven, proactive, and able to workindependently. 5. strong communication and organizational skills.6. advanced ...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from vgf management ceo & founder at vgf management | expert in nearshore outsourcing | empowering businesses to achieve up to 50% cost reduction with customized… we are seeking an experienced sales executive to drive commercial growth in the miami market while working remotely from colombia. this role is ideal for a strategic thinker and deal-closer who thrives in freight forwarding and wants to build meaningful relationships with importers, exporters, and logistics providers expanding their u.s. presence. mission of the role to identify and convert strategic sales opportunities in international freight forwarding, with a focus on building long-term partnerships and increasing market share in the u.s. logistics sector. key responsibilities - identify and capture new business opportunities within the freight forwarding industry. - build and maintain relationships with importers, exporters, and freight partners. - negotiate competitive rates with carriers and customers to ensure profitability. - evaluate and select reliable carriers for timely and high-quality service. - manage key accounts and maximize upselling/cross-selling opportunities. - coordinate shipments and ensure timely execution of cargo dispatch. - collaborate with pricing and operations teams to deliver tailored solutions. - report regularly on sales performance, market trends, and forecasts. requirements - 2+ years of experience in b2b sales, prefe...
Job title: client success location: remote (global) company: pro coffee gear pro coffee gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive client success lead to join our team. this rem...
Job title: client success manager location: remote (must work u. s. eastern time, mon–fri, 9am–6pm est) position type: full-time reports to: executive leadership overview: the client success manager plays a critical role in managing the end-to-end cl...
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