Job overview: this is a strategic leadership role focused on shaping the future of customer success operations. the ideal candidate will lead the development of tools, processes, and insights that enable teams to deliver consistent, high-impact customer experiences. responsibilities: - strategy & process design - develop and execute a comprehensive roadmap for customer success operations - partner with leadership to define and evolve playbooks, risk detection, segmentation strategies, and engagement frameworks with clear tracking of outcomes - support the implementation of scalable cs practices across diverse product lines and customer segments - systems & tools - lead the configuration and adoption of gainsight and other systems in the cs tech stack (e.g., salesforce, tableau) - design and implement integrated workflows that support white-glove, scaled, and digital cs motions - collaborate with internal teams to train, support adoption, and collect feedback to prioritize enhancements and ensure seamless user experiences - metrics & insights - define and track kpis to measure cs performance and customer health - build dashboards and reports for stakeholders ranging from executives to front-line teams - track leading indicators of positive outcomes and perform analysis to identify trends that enable action - collaboration & enablement - work with product, value enablement, and program teams to embed cs metrics into broader business kpis - champion cs best practices across the organization and support change management initiatives - conduct research on emerging trend...
Job opportunity about the role we are seeking a strategic insights professional to work with our clients and provide expert recommendations using rich data assets and in-house technologies. about our organization we support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible worldwide. key responsibilities - contribute to the development of analytics strategies and programs for regional and global clients - collaborate with our team to understand clients' needs, agenda, and risks requirements - undergraduate degree with experience working on business intelligence and/or descriptive, predictive, or prescriptive analytics projects - experience managing internal stakeholders - ability to analyze large datasets and synthesize key findings preferred qualifications - relevant industry expertise - able to identify problems, brainstorm and analyze answers, and implement the best solutions...
Are you a seasoned seo and ai professional looking for a new challenge? we have an exciting opportunity for a skilled strategist to join our team. job description the ideal candidate will have five years of hands-on experience in seo, preferably in the healthcare or regulated industries. a proven track record of scaling enterprise seo programs, reversing traffic declines, and optimizing technical seo is essential. - audit and optimize global web properties for on-page seo and content performance. - create standardized best practices for building a strong foundation. - develop scalable seo strategies across brand projects, product lines, regions, and business units. required skills and qualifications - fluent english language skills. - proven success in seo strategy and implementation. - deep understanding of structured data, semantic seo, and ai search optimization. - experience with enterprise cms platforms. - strong analytical skills and proficiency in seo tools (e.g., semrush, gsc, ga4). - excellent communication and stakeholder management skills. benefits this role offers a unique opportunity to contribute to the transformation of our digital presence. you will work cross-functionally with content development, ux, digital experience, it, corporate brand, and analytics teams to ensure our digital assets are discoverable, structured for the future, and aligned with the evolving landscape of search and generative ai. others ability to work in a hybrid setting in bogota is required....
Lead ai strategist we are seeking a highly skilled lead ai strategist to join our team. in this role, you will partner with sales and business teams to identify client needs and participate in sales calls to shape compelling ai offerings. key responsibilities - partner with sales and business teams to identify client needs and participate in sales calls to shape compelling ai offerings; - collaborate with clients to define ai roadmaps, prioritize use cases, and translate business needs into actionable ai solutions; - design and lead proof-of-concepts (pocs) using generative ai (e.g., llms, rag pipelines, agents) and predictive ai (e.g., forecasting, classification, clustering); - act as a trusted strategic advisor, helping clients understand where ai fits in their product or data journey; - collaborate with internal teams to ensure a smooth transition from early consulting phases to implementation; - contribute to proposals, workshops, and documentation for ai adoption initiatives; - optionally: evangelize our capabilities by writing, speaking, or mentoring internally. requirements - 5+ years of ai/ml experience, with proven delivery of both predictive and generative ai solutions in business settings; - demonstrated consulting experience (e.g., client-facing, pre-sales support, fractional cto work, or agency consulting); - hands-on experience with generative ai tools and models (e.g., openai gpt, claude, open-source llms, vector databases, langchain/rag architectures); - experience building or advising on predictive modeling pipelines, using tools like scikit-learn, xg...
Content strategist role we're seeking an experienced content strategist to drive our content marketing efforts forward. as a content strategist, you'll be responsible for analyzing content performance and suggesting data-driven improvements. you'll review and approve content for clarity, accuracy, seo, and brand consistency, while also auditing website content and landing pages for visual appeal and alignment with target audiences. key responsibilities include: - conducting thorough analyses of content performance and providing actionable recommendations - coordinating with writers to ensure timely, high-quality content delivery - delivering concise reports with key trends, results, and strategic insights requirements: - 4+ years of experience in a similar role or as a content manager - fluent/native english skills - bachelor's degree in communications, marketing, commerce, journalism, english, or related field - exceptional writing and editing skills, with the ability to manage multiple projects simultaneously what we offer: - fully remote work environment - access to a highly experienced team of digital marketing experts - opportunities for professional growth and development...
Senior it architect role leading the delivery of innovative it strategies and architecture solutions requires a deep understanding of technical capabilities and business contexts. key responsibilities - define and implement effective it strategies to drive business growth and improve operational efficiency - collaborate with cross-functional teams to assess client needs and develop tailored solutions - apply expertise in technical architectures and solution design to deliver high-quality outcomes essential qualifications: a bachelor's degree in computer science, information technology or related field, and minimum 8 years of experience in it architecture and project management. proficiency in it service management frameworks, architecture design principles, and cloud computing technologies. benefits: competitive compensation package, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development. other requirements: strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and adaptability to changing priorities and deadlines....
Comprehensive brand store strategist role we are seeking a highly skilled and experienced professional to join our team as a comprehensive brand store strategist. in this role, you will be responsible for creating and optimizing brand stores on amazon. the ideal candidate will have a strong background in e-commerce, specifically in amazon brand stores, and excellent knowledge of ux, e-commerce design, and conversion principles. as a comprehensive brand store strategist, you will work closely with our team to develop and implement strategies that drive sales, increase visibility, and enhance the overall shopping experience for customers. your key responsibilities will include: - designing store architecture (home page, subpages, categories) - selecting and uploading content: banners, lifestyle photos, descriptions, videos, ctas - implementing a/b tests (e.g. different page layouts, messages, product collections) - strategy and performance analysis - preparing a brand store strategy in terms of ux, storytelling and sales - monitoring results (store insights, brand analytics) - data-driven optimisation: heatmaps, clicks, user paths - proposals for improvements to increase ctr, conversion and time spent on the site - proofreading, checking if the content is correct and in line with the requirements as well as properly optimised (seo recommendations), uploading and correcting the content - files management, database adjustments, and data migration, pim maintenancecollaboration with creatives, briefing graphic designers and copywriters - ensuring brand image consistency in t...
At a forward-thinking organization, we're changing the status quo and redefining work. we see possibilities where others see obstacles, and we believe that everyone has the potential to make a difference. as a pricing strategist, you'll be responsible for developing and implementing pricing strategies for key categories in latin america. you'll analyze market data and user behavior, identify growth opportunities, and propose improvements to enhance penetration, average spend, and sales. your role is crucial in aligning categories with our value proposition in a dynamic environment. key responsibilities: - analyze data to identify gaps and growth opportunities - implement improvements in strategic categories to increase sales and penetration - research market, competition, and users to propose new functionalities - generate structured recommendations with action plans desired profile: - degree in engineering, management, or related fields - over 4 years of experience in cpgs, e-commerce, or retail - ability to multitask, proactive, and initiative-driven - intermediate knowledge in power bi and excel; sql/python are a plus - interest in tech and our services - languages: fluency in one (english, spanish, or portuguese) and basic understanding of another requirements: - target companies: cpgs, retailers, and consultancies - target titles: category manager, price analyst / manager, client lead, and category developer...
Procurement lead and indirect category strategist the procurement business partner leader for markets colombia and central america plays a critical leadership role within the region, acting as both the primary procurement voice for business partners and the strategic lead for the indirect category. this role is pivotal in leading the development of market strategies and ensuring that procurement teams and markets collaborate efficiently to maximise productivity delivery. you will ensure the successful implementation of global procurement category sourcing strategies at the market level—across all categories (supply, marketing, and indirects) —while effectively representing business needs to global procurement category leaders. the incumbent will be instrumental in fostering engagement with key business partners and may involve leading a procurement team, either directly or indirectly, within the market. it includes the development and execution of procurement strategies that enhance efficiency and productivity, improve supplier performance, drive sustainable solutions, and mitigate operational risks through robust governance. the ideal candidate will possess a deep understanding of the beverage procurement landscape, particularly in relation to diageo, and demonstrate the ability to align and implement procurement initiatives with organisational priorities. key responsibilities: - lead the implementation of global procurement strategies tailored to market needs and aligned with industry standard methodologies. - collaborate with business executives and global partner...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo