Join to apply for the trainer - medellin role at concentrix trust & safety the trainer ii is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements of concentrix in support of client programs. the goal is to ensure superior workforce preparation with best-in-class service and delivery. this position requires attaining and maintaining certification in the trainer certification program (101/102), mentoring program ready trainers, reviewing and modifying curricula as needed, and evaluating training programs using various feedback methods. essential functions/core responsibilities manage day-to-day functional direction of agents within the program training classroom environment, including monitoring student progress, coaching, providing developmental feedback, and readiness recommendations. utilize effective presentation and facilitation skills, incorporating creative training techniques and adult learning methods using various delivery modalities. prepare and present training materials through classroom learning, demonstrations, and supporting activities. achieve individual training performance metrics. support and partner with operations to transition agents from training to the production environment, ensuring competency levels meet business needs. maintain relevant product knowledge for each account by participating in calls, meetings, and observations. ensure effective communication with managers, peers, and resource groups, including informal interactions with clients. support instr...
Description >> manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates stay current on internal work processes, management policies and procedures and ensures implementation of the same implement management policies support and manage the program together with other team leaders and managers providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements manage team members on their performance on a regular basis, and write and deliver performance appraisal. the team leader’s role is a managerial level position, a position reposed with trust and confidence. disclaimer the above statements are intended to describe the general nature and level of work being performed by people assigned to this job. they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. concentrix is an equal opportunity employer. concentrix evaluates qualified applicants without regard to race, color, ...
Join to apply for the team leader, operations role at concentrix . get ai-powered advice on this job and more exclusive features. job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing coaching, motivation, and accountability. key responsibilities supervise daily activities of call center associates, including work and attendance monitoring. coach team members regularly to meet performance metrics. identify performance issues, develop improvement plans, and implement corrective actions. ensure service delivery meets contractual kpis and financial goals. communicate expectations and updates to team members. handle escalated customer calls as needed. conduct team meetings and organize team activities. stay current on internal policies, procedures, and attend management training. promote company values and advocate for team members. candidate profile associate's degree in related field; 2-4 years relevant experience preferred. motivated, with coaching and leadership skills. ability to work under pressure and meet deadlines. strong communication skills. ability to multitask, prioritize, and lead teams. willing to work flexible schedules. additional notes for philippines only: manage employment status, participate in transfers/promotions, and handle performance appraisals. the role is managerial, requiring trust and confidence. career path policies approval from immediate supervisor required to apply. minimum tenure: 6 months. performance t...
Talent acquisition partner (technical roles) join to apply for the talent acquisition partner (technical roles) role at concentrix trust & safety . job title: talent acquisition partner (technical roles) job description the professional i, talent acquisition, ensures staffing requirements are met by identifying, attracting, and onboarding top talent to meet business needs efficiently and effectively. this position involves developing recruiting strategies and working with clients to assess hiring needs and interview candidates. essential functions/core responsibilities develop, implement, and administer recruitment programs. create innovative and proactive recruitment strategies tailored to client and departmental needs. conduct screening interviews (initial, telephone, face-to-face) with prospective applicants. collaborate with hiring managers and stakeholders to make final hiring decisions and recommend suitable candidates. partner with hr and compensation teams to offer competitive packages and negotiate with candidates. utilize resources like internet, community organizations, print media, networks, colleges, and trade associations to source candidates. build and maintain a strong pipeline of qualified candidates. maintain accurate records in ats and hris systems regarding all recruitment phases. apply in-depth knowledge of job specifications, including skills, experience, and behavioral competencies. ensure compliance with local hiring laws and promote the company's positive image. candidate profile 2-4 years of it/tech recruitment experience. bachelor's degree preferr...
Talent acquisition partner (technical roles) join to apply for the talent acquisition partner (technical roles) role at concentrix trust & safety. job title: talent acquisition partner (technical roles) job description the professional i, talent acquisition, ensures staffing requirements are met by identifying, attracting, and onboarding top talent to meet business needs efficiently and effectively. this position involves developing recruiting strategies and working with clients to assess hiring needs and interview candidates. essential functions/core responsibilities 1. develop, implement, and administer recruitment programs. 2. create innovative and proactive recruitment strategies tailored to client and departmental needs. 3. conduct screening interviews (initial, telephone, face-to-face) with prospective applicants. 4. collaborate with hiring managers and stakeholders to make final hiring decisions and recommend suitable candidates. 5. partner with hr and compensation teams to offer competitive packages and negotiate with candidates. 6. utilize resources like internet, community organizations, print media, networks, colleges, and trade associations to source candidates. 7. build and maintain a strong pipeline of qualified candidates. 8. maintain accurate records in ats and hris systems regarding all recruitment phases. 9. apply in-depth knowledge of job specifications, including skills, experience, and behavioral competencies. 10. ensure compliance with local hiring laws and promote the company's positive image. candidate profile - 2-4 years of it/tech recruitme...
The operations manager i is a critical role within the organization, responsible for coaching and supervising a group of team leaders. this position plays a key part in ensuring client service level agreement and financial expectations are met. key responsibilities - analyze and maintain all client service level agreements; implement improvement plans as needed to drive operational excellence. - selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements. - manage and review operational reports (attendance adherence, pfp, client scorecard, metrics management reports) to inform data-driven decision making. - create and maximize relationships with client partners to drive business growth and satisfaction. - provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards. operational performance - conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. - create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. - participate in cross-functional meetings to review information received from operational support functions. - implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, and make adjustments to meet changing requirements. c...
Join to apply for the team leader, operations role at concentrix trust & safety get ai-powered advice on this job and more exclusive features. job title: team leader, operations job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing coaching, motivation, and accountability. career path policies: required tenure: 6 months. required performance: kpis or goals on target for the last 3 months. no active disciplinary actions. participation limited to one process at a time. compliance with corporate university learning paths. must stay at least 6 months in the current role before applying for another. if applications are reopened, non-selected candidates cannot reapply for 2 months. work outside regular hours may be required. core responsibilities supervise call center associates, monitor work and attendance. coach team members to meet performance metrics weekly. address performance issues, develop improvement plans, and implement corrective actions. ensure service delivery meets kpis and financial expectations. communicate expectations and updates to team members. handle escalated customer calls as needed. conduct team meetings and organize activities. stay updated on internal policies and procedures. promote company values through behavior and attitude. candidate profile associates degree preferred, with 2-4 years relevant experience. motivated, with coaching skills. ability t...
Join to apply for the team leader - medellin role at concentrix trust & safety job title: team leader - medellin job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing coaching, motivation, and accountability. essential functions/core responsibilities supervise call center associates, including work and attendance monitoring, in accordance with organizational policies and legal requirements. coach team members regularly to meet performance metrics. identify performance issues, develop improvement plans, and implement corrective actions, including termination if necessary. ensure service delivery meets contractual kpis and financial expectations. communicate expectations and provide updates to employees. handle escalated customer calls as needed. conduct team meetings for communication and input. stay current on internal policies and procedures; attend management training. promote company values through behavior and attitude. candidate profile associate's degree in a related field preferred, with 2-4 years relevant experience. motivated, with coaching and team development skills. ability to work under pressure and complete tasks. strong written and verbal communication skills. ability to multitask, prioritize, and meet deadlines. willing to work flexible schedules. career level & responsibilities receives task-oriented assignments, supervises subordinates, and manages daily activities ...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo