La tua missione innovativa siamo alla ricerca di un pasticcere/a appassionato per guidare il nostro team di pasticceria presso l'anantara convento di amalfi grand hotel. in questo ruolo, creerai squisiti dolci e dessert che delizieranno i nostri ospiti. supervisionerai, pianificherai e parteciperai alla produzione dei nostri prodotti da forno specializzati e pasticceria. cosa dovrai fare? - progettare e produrre una varietà di pasticcini creativi e dessert. - supervisionare e gestire la produzione centralizzata di prodotti da forno e pasticceria. - organizzare e condurre sessioni di formazione per il team pasticceria. - mantenere elevati standard di qualità alimentare, presentazione e igiene. - collaborare con il team culinario per sviluppare nuovi elementi del menu. quali sono le tue competenze ideali? - diploma alberghiero o altri titoli equipollenti. - minimo di 3 anni di esperienza nel ruolo richiesto. - forte capacità di leadership. - capacità comprovata di lavorare efficacemente con un team diversificato. - creativo, innovativo e motivato con un impegno per il lavoro di squadra e servizio al cliente. perché scegliere noi? unisciti al mondo anantara far parte del nostro team significa beneficiare di vantaggi unici: - viaggi globali con sconti esclusivi: tariffe speciali per dipendenti a partire da 36 euro in tutti gli hotel del gruppo minor hotels. - programma friends & family: consenti a familiari e amici di viaggiare in tutto il mondo con sconti fino al 25%. - sconti esclusivi: accesso a offerte speciali su una vasta gamma di negozi online e attività per il...
What will be your mission?as management assistant trainee, you will be responsible for various duties in the hotel.what will you do?work on several projects at the same timebecome aware of and apply the policies and practices of the individual hotel and chainmonitor performance by gathering relevant data and producing statistical reportsmaintain controls of services and documentation procedureshelp set quality assurance compliance objectives and ensure that targets are achievedensure procedures and quality standards are properly understood, carried out, evaluated and that modifications are investigated if necessary, performing monthly audits of standards in every departmentconsider the application of environmental and health and safety standardsefficiently support his/her superior(s)performs related duties and special projects as assigned.hr / team motivationqualityprojectswhat are we looking for?bachelor's degree in business administration tourismor about to graduate.proficiency in english communication and presentation skillsexcellence skill in computer literaturewhy choose us?at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:worldwide experience – diversity of 150 different nationalities.career development opportunities full of national and international challenges.wide range of training programmes to enhance your skills.wellbeing initiatives, including flexible workin...
What will be your mission?as guest relations manager, you will hold the primary responsibility for ensuring upscale, professional, and high-class guest service experiences before, during, and after their stay.this role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold brand standards through diligent implementation, continuous support, and constructive feedback.what will you do?extend a genuine greeting and warm welcome to arriving guests providing a professional introduction to the hotel and offer assistance with check-in procedures.act as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel's reputation for exceptional serviceresolve guest issues and facilitate additional services like transportation, reservations, and recommendations for local attractions and services.assure all guest reviews are answered and handle comments, suggestions, and complaints, working with department heads to create and execute action plans.develop positive connections with guests, anticipating their needs to deliver personalized service and recognize repeat guests and vips, offering special amenities or services. coordinate vip greetings and departures with meticulous attention to detail in collaboration with the front office manager and hotel director.collect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experien...
What will be your mission?as a reservations staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.what will you do?encourage upselling and meeting set revenue targets each month.be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.process and respond within 24 hours to all reservation requests according to standards.be up-to-date with current hotel information and data including room types, rates, facilities, f&b; departments and promotions.maximize quality levels of product, service and guest satisfaction.ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.attend hotel events, daily briefings and training to enhance professional skills.what are we looking for?strong communication skills and persuasiveness.stress resistance and an organized working method.flexibility, accuracy and helpfulness.good level of english both verbal and writtenalways thinking one step ahead and attention to detail.relevant work experience is a plus.why choose us?at anantara, we don't just offer a job; we create exciting career paths and intercultural opportunities across the globe. being part of our team means enjoying unique benefits that will support you at every step of your professional journey:global travel with exclusive discounts:special employee rates starting at just 36 euros at any of the nearly 400 minor hotels properties, wit...
Reservations staff as a key member of our team, you will be responsible for recording all details of incoming calls and coordinating each reservation to ensure guest satisfaction. responsibilities: - encourage upselling and meet set revenue targets each month by being fully aware of the hotel's sales strategy, rates, packages, groups, and booking status at all times. - process and respond within 24 hours to all reservation requests according to standards, ensuring that all guest satisfaction issues are reported, monitored, and followed up in a timely manner. - stay up-to-date with current hotel information and data, including room types, rates, facilities, f&b; departments, and promotions to maximize quality levels of product, service, and guest satisfaction. - monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. - attend hotel events, daily briefings, and training sessions to enhance professional skills and stay informed about the latest developments. requirements: - strong communication skills and persuasiveness to effectively interact with guests and colleagues. - stress resistance and an organized working method to handle high-pressure situations and prioritize tasks efficiently. - flexibility, accuracy, and helpfulness to provide exceptional service and support to guests and the team. - a good level of english both verbal and written is required for effective communication. - always thinking one step ahead and attention to detail to ensure seamless execution of tasks and provision of excellent service. about ...
**mission statement:** to deliver exceptional guest service experiences that exceed expectations and promote loyalty, while upholding the highest standards of professionalism and hospitality. key responsibilities: - welcome and assist guests: extend a warm welcome to arriving guests, provide professional introduction to the hotel, and offer assistance with check-in procedures. - address guest needs: act as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently, maintaining the hotel's reputation for exceptional service. - resolve guest issues: resolve guest issues and facilitate additional services like transportation, reservations, and recommendations for local attractions and services. - manage guest feedback: ensure all guest reviews are answered, handle comments, suggestions, and complaints, working with department heads to create and execute action plans. - develop positive connections: develop positive connections with guests, anticipating their needs to deliver personalized service and recognize repeat guests and vips, offering special amenities or services. coordinate vip greetings and departures with meticulous attention to detail in collaboration with the front office manager and hotel director. - analyze and act on feedback: collect and analyze guest feedback through surveys, reviews, and direct communication, taking decisive action to enhance guest experiences based on feedback and effectively communicating necessary changes to the hotel staff. - ensure quality standards: work closely with hotel h...
¿cuál será tu misión? como e-commerce manager, serás responsable de liderar y aumentar los ingresos directos en línea (b2c y b2b) para 61 hoteles en las américas y latam. responsabilidades impulsar los ingresos directos: - liderar la estrategia de brand.com (b2c y b2b) para 61 hoteles en las américas y los mercados de latam que alimentan a europa y las américas. optimizar el performance: - colaborar con los líderes de los hoteles, los equipos de revenue y marketing para optimizar la performance del comercio electrónico. colaboración con las partes interesadas: - trabajar estrechamente con las partes interesadas internas/locales (directores de hoteles, gestión de unidades de negocio, departamento de ingresos, marketing) para optimizar el performance digital. entrenar e inspirar: - acompañar y guiar a los equipos locales y a un especialista en comercio electrónico, fomentando una cultura digital de alto rendimiento. liderar marketing performance: - ser el experto en iniciativas de brand.com y coordinar con los equipos de la sede central para la publicidad digital y las estrategias de adquisición. también, apoyar el crecimiento orgánico ejecutando estrategias locales de seo y construcción de enlaces alineadas con la sede central. gestionar tiendas web: - supervisar las tiendas web de los hoteles en latam, asegurando que estén optimizadas para la usabilidad, conversión y ventas. analizar y actuar: - utilizar análisis web para impulsar la optimización de la tasa de conversión, mejoras en la experiencia del usuario y personalización. mejorar la competitividad de ...
Mission and responsibilities as a management assistant trainee, you will be responsible for various duties in the hotel. - manage multiple projects simultaneously - apply and uphold individual hotel and chain policies and practices - monitor performance by gathering relevant data and producing statistical reports - maintain control over services and documentation procedures - collaborate in setting quality assurance compliance objectives and ensure targets are met - ensure procedures and quality standards are understood, carried out, evaluated, and modified if necessary. perform monthly audits of standards in every department. - consider the application of environmental and health and safety standards - provide efficient support to your superior(s) - perform related duties and special projects as assigned - human resources/team motivation - quality - projects requirements - bachelor's degree in business administration or tourism (or near graduation) - proficiency in english communication and presentation skills - excellence in computer literacy why choose us? at minor hotels europe & americas, we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - worldwide experience with 150 different nationalities - career development opportunities full of national and international challenges - wide range of training programs to enhance your skills - wellbeing initiatives, including flexible working conditions - te...
What will be your mission? as management assistant trainee , you will be responsible for various duties in the hotel. what will you do? work on several projects at the same time become aware of and apply the policies and practices of the individual hotel and chain monitor performance by gathering relevant data and producing statistical reports maintain controls of services and documentation procedures help set quality assurance compliance objectives and ensure that targets are achieved ensure procedures and quality standards are properly understood, carried out, evaluated and that modifications are investigated if necessary, performing monthly audits of standards in every department consider the application of environmental and health and safety standards efficiently support his/her superior(s) performs related duties and special projects as assigned. hr / team motivation quality projects what are we looking for? bachelor's degree in business administration tourism or about to graduate. proficiency in english communication and presentation skills excellence skill in computer literature why choose us? at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: worldwide experience – diversity of 150 different nationalities. career development opportunities full of national and international challenges. wide range of training programmes to enhance your skills. wellbeing initiati...
Hosco what will be your mission? as housekeeper , you will perform routine duties in cleaning and servicing rooms and common areas, promoting a positive image of the hotel and addressing guest requests and problems. what will you do? clean and service assigned rooms according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. change and replenish bed linens, towels, minibar and guest amenities, as needed and/or according to the scheduled periodicity. prepare the assigned rooms to the special needs and requirement from the guests (extra beds, cradle, etc.). stock, maintain and transport housekeeping supply cart on a daily basis. report to the direct supervisor the incidents or maintenance deficiencies identified in the rooms/common areas during their preparation and cleaning. carry out the cleaning of the common areas of the hotel that has been assigned and maintain the order and the good image of the furniture of those zones. support other floor staff members in the cleaning and preparation of the rooms, in case of urgency, incidence or need. implement the procedures for managing quality of housekeeping and laundry services. carry out the tasks of preventive sanitary hygiene maintenance. what are we looking for? at least 6 months' experience developing similar functions. secondary school diploma or equivalent education. fluency in local language and knowledge of english is highly valuable. customer oriented. organizational skills. flex...
Hosco what will be your mission? as a pastry chef , you will report to the f&b manager and will be responsible for ensuring the pastry service, from preparation to confection and coordination of the service with room teams, complying with internal standards and procedures in order to guarantee a quality service and excellence, exceeding customer expectations. what will you do? recipe development, staff management, quality control and innovation in the creation of new pastry products. must be aware of industry trends and customer preferences to develop new and unique products that appeal to customers and differentiate the restaurant from its competitors. check the stock of bakery ingredients, the quality of materials and the condition of equipment. maintain a clean and tidy workplace and comply with quality and safety standards. maintain a professional, positive and friendly attitude towards team members at all times. what are we looking for? professional experience in similar roles. minimum 12. year of schooling and/or professional course adapted to the role (preferred) knowledge of hazard analysis and critical control points (haccp), hygiene and safety standards. genuine smile customer orientation passion for service professional attitude teamwork leadership creativity and ability to innovate time flexibility why choose us? benefits at minor hotels europe & americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. our journey is fuelled by the passion and dedicat...
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