Condiciones: cargo: asesor(a) contact center. contrato: término indefinido. salario: según perfil + auxilio de transporte + prestaciones de ley + beneficios por cumplimiento. lugar: medellín, presencial. funciones: se indican en entrevista. horario: ...
Descripción de la vacante empresa del sector industrial ubicada en acopi-yumbo se encuentra en la búsqueda de agente de contact center, para su equipo de trabajo. persona dinámica, responsable y con alto grado en servicio al cliente. requisitos nivel...
Intelcia es una empresa líder en el mercado latinoamericano, con más de 25 años de trayectoria en el desarrollo de soluciones de contact center. nuestro objetivo es brindar la mejor experiencia a nuestros clientes a través de la innovación, tecnología, calidad y compromiso con nuestro equipo. funciones principales del puesto: - generar ofrecimientos vía telefónica de nuestros productos y servicios. - realizar seguimiento y gestión de las ventas, asegurando la satisfacción del cliente. - trabajar en equipo para alcanzar los objetivos comerciales establecidos. requisitos del puesto: - experiencia de 4 meses como asesor de ventas call center o presenciales. - habilidades comunicativas y persuasivas, con capacidad para generar interés en los clientes, y cerrar la venta. - orientación al logro de objetivos y resultados. - capacidad de trabajo en equipo y adaptabilidad a diferentes situaciones. - que seas capaz de proponer ideas originales para realizar ventas de productos intangibles. - disponibilidad para trabajar de lunes a viernes y 2 sábados al mes, cumpliendo una jornada laboral de 47 horas semanales. ofrecemos: - te incorporarías al equipo de intelcia, ¡somos una multinacional de marruecos! - horarios de lunes a viernes y 2 sábados al mes. - salario básico de $1.423.500 + aux transporte $200.000 + comisiones prestacionales (350.000 promedio) - contrato obra labor (no se firma contrato hora conexión) con todas las prestaciones de ley (eps,arl, fondo de pension, y caja compensaciÓn familiar) - periodicidad de pago mensual. si eres una persona apasiona...
About the role: we are seeking an experienced and collaborative solutions manager to support rollout, training, and evolution of our martech solutions — with a focus on influencer risk alerts, social media governance, and platform-specific service lines. this is a hands-on, cross-functional role ideal for someone who enjoys translating business needs into real-world solutions, managing projects end-to-end, and ensuring teams are confident and equipped to make the most of the tools at their disposal. you’ll work closely with internal stakeholders, data and tech teams, and platform experts to support adoption, alignment, and continuous improvement. key responsibilities: drive onboarding, enablement, and internal education for our custom influencer brand safety alert solution. develop comprehensive playbooks and training resources to guide user onboarding across our influencer and social media service lines, ensuring teams are empowered and confident in both platform capabilities and governance best practices. lead engaging training sessions to build expertise and drive adoption. serve as a key point of contact for internal teams to gather and document business needs and solution requirements. translate requirements into actionable implementation plans in close coordination with analysts, platform admins, and data leads. lead end-to-end implementation of new features, workflows, and service capabilities related to social and influencer tech stacks. apply change management principles to ensure smooth adoption, clear communication, and long-term engagement across teams. co...
Gsp services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. a first mover in the iot/helium/hotspot/blockchain space, we developed some of the first processes to support helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. spun out of a global b2b consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. gsp services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms. the role the market researcher will participate in market research projects including project design, secondary research, primary research (qualitative and quantitative), field work research logistics, including surveys, in-depth interviews, focus groups and other data gathering strategies, and data analysis and reporting. main duties include secondary research and desk analysis, competitor profiling, market sizing, and market attractiveness analysis. also, support implementation of market research collected form a range of qualitative and quantitative sources. this includes survey and discussion guide development, targeting, recruiting, interviewing, natural language analysis, strategic analysis, and reporting. the entry level of this position to be determined by the experience and qualifications of the candidat...
Tu misión será asegurar la eficiencia de las campañas de entrada y salida a través del cumplimiento de los indicadores de medición de recaudo, productividad, y eficiencia de la operación el perfil que buscamos debe contar con: tecnólogo graduado y/o estudiante de séptimo semestre en adelante de carreras como administración, ingenierías, mercadotecnia y afines dos años de experiencia en gestión en tiempo real de operaciones y/o gestión de aplicativos para campañas de salida de empresas del sector de contact center […] lugar de residencia: medellín o municipios aledaños con fácil y rápido...
Purpose: as part of the hr services team, provide support in all administrational tasks and processes as part of the service catalogue. support and assist in undertaking all hr related tasks to ensure we are delivering best in class hr support and quality service to our business partners, line managers, and employees. key responsibilities: execute seamless on-boarding and exit processes of employees in the respective business areas including facilitating all necessary process steps. support all administrative tasks with regard to employee changes, such as issuing new letters or other required documents first point of contact for employees and line managers for all standard questions (or re-routing to payroll/benefits). processes and answers all incoming tickets, phone calls and emails within the scope of service catalogue. maintain current hr systems and be responsible for data accuracy management responsible for monthly local and global reporting activities including non-payroll relevant data audits and standard reporting tracking of paperwork and employee efile maintenance work closely with payroll department to ensure employee data integrity ownership of ticketing for respective hr management and business area. partners to ensure constant and proper information flow. process requests timely to meet deadlines in accordance with service level agreements (slas). keep knowledge base up to date in close cooperation with all hr services specialists key relationships: hr business partners (junior management up to senior management) hr services & rewards teams ta...
Are you passionate about languages, organized, and eager to grow your career in the translation industry? join us at gateway translations, a well-established translation company leading in e-learning and technical translations in up to 45 languages. we help businesses improve their localization strategies to achieve the highest level of efficiency. our team is connected worldwide, collaborating seamlessly across different time zones. we provide an environment that fosters growth and creativity, perfect for talents like you! the role responsibilities: manage the entire project lifecycle communicate and assign new projects to vendors and discuss delivery dates communicate each project’s requirements to the translation teams contact the client regarding any project-related issues or translator queries maintain quality standards and check client's instructions. ideal profile about you: 3 years of experience in project management in the translation industry excellent written and verbal english communication skills (ideally c1) cat tools/tms familiarity: exposure to tools like phrase, memoq, trados, crowdin, xtm, or lokalise based in latin america or eastern europe autonomous and proactive good communicator and open to feedback results-oriented nice to have: translation background/degree join us for these exciting benefits: flexibility of working from anywhere in the world as long as client needs are met access to an education budget for your professional growth complimentary headspace subscription for a healthy work-life balance continuous learning opportunities with t...
Job description power service excellence in a high-impact tech environment join our client, mypass global , the trailblazing aussie tech company reshaping workforce compliance across 25 countries and counting . their award-winning mypass® platform is the “single source of truth” for high-stakes industries—digitizing credentialing, eliminating spreadsheets, and slashing admin costs by up to 70%. trusted by giants in energy, mining, healthcare, and more, mypass isn’t just building software—it’s setting the gold standard. if you thrive in fast-paced innovation and want to make compliance smarter, cleaner, and safer, this is your next big move. what you’ll actually be doing be part of our client’s team as a quality analyst customer support , where you'll monitor and evaluate customer interactions, deliver feedback, and drive service improvements. your role ensures every support experience meets top-tier standards—helping shape a smarter, sharper, and more customer-focused operation. job snapshot employment type: indefinite term contract shift: mixed shifts (start times between 5am–3pm or 8am–6pm, tuesday–saturday) work setup: onsite – bogotá, colombia (connecta) what you'll do day-to-day quality monitoring: conduct regular evaluations of customer support interactions (calls, emails, chats, tickets) to assess adherence to company standards and policies. performance analysis: analyze customer interactions to identify trends, improvement areas, and training needs among support representatives. feedback and coaching: provide constructive feedback and coaching based...
Valued team member: we are glad you are exploring new opportunities within zimmer biomet! what you can expect this is a central role in amer ic coe team that will oversee, manage, and execute a variety of intercompany activities. the individual in this role will own activities ranging from preparing and executing ic service recharges and accruals, ic balance sheet account reconciliation to ic month-end-close tasks and ic disputes and out-of-balances resolution. amer ic sr specialist will have a deep understanding of intercompany processes and possess strong problem-solving skills. the individual in this role will be in contact with country controllers, corporate accounting team, tax and treasury, bpo provider and other gbs ic coe teams. how you'll create impact responsible for intercompany period end close for amer entities in scope : perform month end-close activities. review, analyze and resolve out of balances between intercompany entities. issue resolutions intercompany reconciliation: prepare and review reconciliations of intercompany accounts. reconcile intercompany account balances between entities to ensure transactions are properly recorded and eliminate any discrepancies. this involves comparing transactions recorded by different entities and resolving any differences or inconsistencies. timely preparation and execution of intercompany service recharges and accruals. prepare and post goods in transit accrual. prepare/review gl account reconciliation in blackline. oversee the work of bpo ic coe team responsible for amer entities in scope. ensure gbs & bpo ...
Resumen del puesto requisito de interés en scotiagbs, el mejor campus en bogotá. se busca un agente de servicio al cliente para unirse a un equipo de resultados, comprometido con la inclusión y el alto rendimiento. responsabilidades - actuar como portavoz de la cultura enfocada en el cliente con miras a intensificar las relaciones con la clientela y aprovechar las relaciones, los sistemas y los conocimientos del banco en general. - comprender cómo debe considerarse el apetito por el riesgo y la cultura de riesgo del banco en las actividades y decisiones diarias. - realiza operaciones eficaces y eficientes en sus áreas respectivas de acuerdo con los valores de scotiabank, su código de conducta y los principios globales de ventas, garantizando a la vez la idoneidad, el cumplimiento y la eficacia de los controles de negocios diarios a fin de cumplir con las obligaciones respecto al riesgo operacional, el riesgo de incumplimiento regulatorio, el riesgo de lavado de dinero y de financiamiento al terrorismo y el riesgo de conducta. - contribuir a un entorno de alto desempeño y promover un entorno laboral inclusivo. - proporcionar a los clientes una experiencia profesional, cortés y positiva sobre una base constante mediante el descubrimiento de las necesidades, proporcionando información y soluciones precisas y cumplimiento de los compromisos. - desarrollar y mantener una base de conocimientos y comprensión detallada de los productos y servicios asignados. - asistir con precisión los problemas del cliente dentro de los límites de autoridad aprobados o refiriendo al cliente a l...
The offer competitive salary at a growing agency with u.s.-focused clients. mentorship and close collaboration with leadership. documented processes, crm, and outreach training paid time off and local holidays. flexible hours and wfh (our approach: meet deadlines, hit kpis, manage your own schedule) paid 2x/month in local currency or usd (salary fixed in usd). continued career growth potential within business development and partnerships the job key responsibilities engage in cold outreach drive outbound across email, linkedin, and phone — with discipline, clarity, and a focus on high-fit beauty brands. detect signals identify and prioritize the right contacts inside the right companies. surface intent. track patterns. qualify fast and clean move strategic prospects into our pipeline. hand off to leadership at the right moment — with the right context. refine the system improve scripts and documentation, sharpen targeting, test new angles. help evolve the outbound playbook as you go. report what matters own your numbers. track outreach, reply rates, meetings booked, and conversion signals. represent the brand you’ll be one of the first to speak in goat’s or any of our child agencies' voices. carry the tone, own the message, and land it with weight. the profile qualifications 1–3 years in outbound sales, partnerships, or growth roles. fluent english — clear, confident, without a heavy accent . sharp writer. strong communicator. proactive, persistent, process-driven. comfortable making cold contact daily. experience with crms (pipedrive a plus). a strong interest in beaut...
Job description this is a remote position. job description this appointment setter position offers an incredible opportunity to be the first point of contact for potential clients interested in revolutionary ai and mapping technology solutions. you’ll play a crucial role in the company’s growth by connecting with prospects across us and european markets, generating qualified leads that directly contribute to business success. this role combines the excitement of working with cutting-edge technology with the satisfaction of building meaningful business relationships. with comprehensive training, established systems, and clear performance metrics, you’ll have everything needed to excel and advance your sales career. responsibilities conduct 80-100 professional outbound phone calls daily to engage potential clients across us and european markets execute strategic follow-up email campaigns to nurture prospect relationships and maintain engagement schedule qualified appointments for the sales team, directly contributing to revenue generation maintain detailed and accurate records of all prospect interactions in company crm systems utilize established databases and advanced sales tools including apollo.io and company dialer systems achieve minimum target of 10 qualified meetings per month while striving for excellence collaborate with sales team to optimize appointment quality and conversion rates requirements proven experience in appointment setting, lead generation, or sales roles with demonstrated success excellent english communication skills with a n...
About this role in this role, the training manager will be responsible to: manage assigned program to insure maximum client throughput and revenue capture. ensure training records and regulatory paperwork issues are managed and processed in a timely and accurate manner. support program scheduler to insure the balanced and effective scheduling of instructors to fulfill client requirements. ensure adherence to processes as relevant. act as point of contact with local technical personnel to ensure that training devices remain fit for the published curricula. coordinate with sales department as appropriate. manage the training qualifications and currency of assigned instructors to ensure maximum instructor availability and currency. conduct simulator and classroom assessments of instructor competence and performance. develop staffing recommendations. be responsible for instructor standardization within the assigned fleet. arrange instructor meetings training as required. support course preparation and availability of course documentation before customer course start date. support the creation of training curricula and courseware as required. monitor client progress and report on substandard performance. take action on substandard performance. qualifications bachelor degree in job-related field. minimum of 5 to 8 years of job-related experience. extensive aeronautical and aviation training experience. hold or have held a professional pilot license. previous management experience in aviation training desirable. working knowledge of relevant regulations. computer skills & knowledg...
Job description the quality analyst is responsible for reviewing expert calls and assessing both the process and customer experience qualities of each call. the role involves analyzing interactions and data to ensure generative ai & machine learning model output quality. analysts will review calls and data to provide actionable feedback to various teams for improvement. the quality analyst is responsible for reviewing expert calls and assessing both the process and customer experience qualities of each call. the role involves analyzing interactions and data to ensure generative ai & machine learning model output quality. analysts will review calls and data to provide actionable feedback to various teams for improvement. essential duties and responsibilities: conduct call/interaction monitoring evaluations on expert’s calls using current quality program guidelines. review data and interactions to support the ongoing maintenance of ai-driven tools. conduct thorough and accurate audits of machine and expert performance to identify trends and needed enhancements. create appropriate documents that provide traceability for others to determine readiness, work-around processes, and modifications needed in toolsets. communicate and document any known issues or risks and escalate to leadership as appropriate. present results in a clear, concise, and compelling manner. maintain a customer-focused mindset to ensure our work meets the needs of our experts, external customers, and the business. conduct an audit of the auditor evaluation, which rates the initial auditor’s adherence to the...
This role focuses on managing the planning, coordination, and execution of electronic patient recruitment websites for large, complex, multi-regional, and multilingual clinical trials. the specialist works closely with sponsors and internal teams to design, test, and launch user-friendly, accessible, and mobile-responsive websites that support patient recruitment and data integration with iqvia platforms (referral hub, patient portal, study hub). key responsibilities: website development:collaborate with sponsors and teams to build and test recruitment websites, ensuring multilingual support and mobile responsiveness. stakeholder coordination:work with pre- and post-award teams, business operations, and it to align on project goals and timelines. project management:oversee project scope, deliverables, and quality; manage timelines and resources to ensure successful go-lives. communication:serve as the main contact for sponsors, ensuring clear and consistent updates. continuous improvement:recommend enhancements to website functionality, user experience, and data integration. special projects:support initiatives to improve operational efficiency and user experience, especially on mobile. requirements: strong knowledge of sitecore cms (xp/xm cloud, cdp, sitecore send). 4–6 years of experience in cms configuration and content management. proficiency in html5, css3, javascript, and apis. familiarity with survey tools (e.g., alchemer, surveymonkey, qualtrics). excellent communication and multitasking skills. preferred qualifications: knowledge of gcp and ich standards. experienc...
Description : work together with our tsc vendor to provide best in class technical support to our lexmark customers. responsibilities: manage tsc operations: oversee technical support center (tsc) operations for north america, ensuring smooth and continuous service. partner coordination: act as the main interface between lexmark and tsc partners, ensuring compliance with the statement of work and achieving metrics targets. performance monitoring: track and manage the performance and cost of outsourced contact center operations. customer experience improvement: continuously enhance customer experience by analyzing and improving support procedures. operational reviews: conduct regular reviews with contact center leadership and qa teams to monitor performance and address issues. issue resolution: investigate and resolve customer satisfaction concerns and escalate issues as needed. financial management: manage operational costs, validate resource requirements, and process invoices. technology and process improvement: identify and implement technology improvements and process changes to enhance contact center operations. project management: participate in new account and product introduction projects to ensure tsc requirements are met. reporting: maintain and report performance metrics to senior management and other stakeholders. qualifications: bachelor’s degree in business, engineering, or a related customer service fluent in spanish, english and some portuguese 2+ years of operations management experience, preferably in support/service. strong project management skills and a ...
Job title : bogota this is an opportunity in our global talent services function at sanofi hubs. sanofi ‘hubs’ are where our key strategic business operations are hosted providing centralised services across global medical, finance, people, procurement, digital, r&d and more. our vision : we deliver and be the and transformation, enabling sanofi to chase the miracles of science. hubs are synonym to gbs/gcc that is widely known in the industry. global talent services is one of our key service lines in hubs part of chief talent office that helps provide e-2-e talent acquisition services globally to businesses spread across general medicines, specialty care, vaccines, r&d, manufacturing from hubs across regions in proximity. the sourcer is responsible for identifying and engaging qualified talent to build talent pipelines aligned to sanofi’s hiring needs. they will need to effectively partner with recruiters and hiring managers to proactively identify qualified talent for defined critical roles, acting as a first point of contact for recruiters. this role will be responsible to source for latin america . across 2023/2024 or last few years average the consolidated hiring volumes in the region have been 3000+. this is subjected to growth as we expand our launches in the region. you will be responsible to hire the best talent for sanofi and do this while providing world class candidate experience main responsibilities: builds talent pipelines aligned to desired technical and specialised skills through proactively identifying target candidates through various channels (social medi...
Requisition id: 211892 we are committed to investing in our employees and helping you continue your career at scotiagbs purpose responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. accountabilities champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge enters/processes employee leave status changes in hr systems throughout the leave process ensures data accuracy and integrity of employee records through established internal control mechanisms responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders runs regular daily/weekly reports to assess performance against standard procedures and service level agreements (sla’s) seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with ...
Job overview independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. provide comprehensive data management expertise to clinical data management (cdm) team to provide high quality data management products that meet customer needs. provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables. may perform role of data team lead (dtl), program lead, customer site manager, and/or a leadership role in a specific cdm task (e.g., subject matter expert (sme). comply with good clinical practices (gcps), applicable regulatory guidelines, sops, policies, and, where available, cdm guidance documents. essential functions client management: serve as primary point of contact for customer on data management deliverables. manage multiple large studies or program of studies (possibly global) provide leadership and senior support to dtls on multiple large global studies/programs of global studies provide leadership and senior support to dtls on multiple large global studies/programs of global studies. provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise. lead direct negotiations with customer, e.g., timelines, financial, process, resources. maintain strong customer relationships. ...
At job&talent, we're looking for a compliance & operations lead to join our team. you'll be a key player in overseeing compliance processes and optimizing internal operations, ensuring alignment with local regulations and the company's internal policies. responsabilidades implement and maintain compliance policies and procedures to ensure adherence to legal and regulatory norms. oversee internal audits, managing their preparation, execution, and follow-up on findings. collaborate with cross-functional teams to identify operational risks and develop mitigation strategies. conduct compliance training for employees and stakeholders. analyze and optimize operational processes to improve efficiency. act as the main point of contact for internal audit-related matters within the organization....
: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript. in-depth knowledge of angular concepts, patterns, and best practices, including ngrx. familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with strong grasp of css technology (like specificity, cascading order, selectors) understanding and familiarity with the web accessibility standards and their levels (a, aa, and aaa) strong commitment to writing clean, maintainable, and well-documented code ability to work effectively in a team environment and collaborate with designers, developers, and other stakeholders. additional qualities preferred but not required: strong und...
Avanza en tu carrera con esta oportunidad de liderar ventas y alianzas corporativas somos un equipo innovador dedicado a empoderar a nuestros estudiantes, buscamos continuamente a los mejores profesionales en sus campos para que se unan a nuestro talentoso equipo. buscamos una persona apasionada por las ventas, con sólidas habilidades de prospección y una dualidad de trabajo con cliente b2b como b2c. este rol será un aliado estratégico en la relación con nuestros clientes corporativos y en llevar los beneficios de nuestra plataforma educativa a sus colaboradores. - reconocer nuevas oportunidades de negocio para expandir nuestra presencia en el mercado. - diseñar e implementar estrategias comerciales efectivas para alcanzar los objetivos de ventas establecidos. - mantener relaciones sólidas con nuestros clientes corporativos, comprendiendo sus necesidades y brindando soluciones personalizadas. - fomentar la adquisición de nuevos clientes y aumentar la retención de los existentes. ¿qué habilidades y conocimientos debes tener? - experiencia previa en prospección de clientes b2b y ventas mediante contact center, telemercadeo o b2c de productos intangibles preferiblemente en educación. - dominio de ms office, especialmente power point y excel. - disponibilidad de trabajo a tiempo completo y capacidad para trabajar desde la virtualidad. - habilidades analíticas y proactivas para desarrollar y proponer estrategias comerciales efectivas. nuestros beneficios traer valor a nuestros clientes corporativos y contribuir al crecimiento de nuestra empresa. otras oportunidades si es...
Network operations specialist a key role exists for a network operations specialist within our organization. as a primary point of contact, you will be responsible for the day-to-day monitoring and maintenance of our network infrastructure. this includes ensuring seamless operation, identifying potential issues, and collaborating with internal teams to optimize system performance. - responsibilities: - monitoring: continuously monitor network systems to ensure optimal uptime and functionality - incident management: identify, diagnose, and resolve network issues promptly. escalate complex problems as necessary - preventive maintenance: perform routine checks to prevent potential systems issues and ensure network reliability - documentation: maintain accurate records of it incidents, changes, and performance metrics - collaboration: work closely with internal teams to address network-related concerns and implement improvements requirements: - education: bachelor's degree in computer science or related field - certifications: cisco certified network associate (ccna) or comptia network+ advantageous - experience: previous experience in network operations or it support role highly desirable skills and qualifications: - technical skills: proficiency in servicenow configuration, customization, scripting, and integration with other it systems - analytical skills: strong analytical and problem-solving skills, with ability to analyze complex data and develop actionable insights - communication skills: excellent verbal and written communication skills, with ability to effectivel...
Job description we are seeking a skilled customer service representative to join our team. as a key member of our customer support team, you will be the first point of contact for our customers via calls, emails or chats. this role will act as a liaison, providing product and service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. the ideal candidate will have excellent communication skills, a strong ability to multitask, and a proven track record of delivering exceptional customer experiences....
Customer success professional darwin ai is looking for a customer success professional to join our team. this role is ideal for someone who thrives in building long-term relationships with customers and enjoys leveraging data and technology to help clients maximize their success with our platform. key responsibilities: - manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their solutions - conduct regular business reviews to analyze customer satisfaction, discuss performance, and identify opportunities for improvement - proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our solutions - actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention - analyze customer feedback and usage data to identify trends, insights, and areas of improvement requirements: - proven experience in customer success, account management, or customer experience roles, preferably within saas or technology-driven environments - ability to analyze data and apply insights to customer success strategies - experience with customer relationship management tools - strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders - proactive and customer-centric mindset with a strong drive for client success benefits: - language classes to enhance communication skills - complimentary acces...
Job description as a seasoned collections manager, you will lead and drive a best-in-class customer experience when dealing with business partners, customers, or team members; by resolving customer matters, authorizing correspondence in a manner that reflects policies and guidelines and understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures. the ideal candidate will contribute to the overall success of the front-end team in scotiahelps ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. - leads and drives a best-in-class customer experience when dealing with business partners, customers, or team members; by resolving customer matters, authorizing correspondence in a manner that reflects policies and guidelines and understanding the customers' circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures. - superior leadership and coaching to motivate and develop individual team lead's performance by: - developing a team of high-performing, subject matter experts with sound problem resolution, developing their agents to be knowledgeable and confident focusing on first contact resolution and delivering solutions for our customers. - analyzing reporting of results for the team's performance including identifying coaching o...
¡sé aprendiz con nosotros en nexa bpo! si estás en búsqueda de tu práctica profesional y quieres hacer parte de un equipo que valora el talento… ¡esta es tu oportunidad! ofrecemos: tendrás un apoyo de sostenimiento durante la etapa lectiva del 50% de...
Introduzca el título del trabajo o la habilidad para buscar trabajos relevantes introduzca su ciudad o código postal para mostrar los trabajos en su ubicación ofertas de agente contact center bilingue en m. asesor contact center manizales, caldas fga...
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