Integrated logistics continuous improvement manager join to apply for the integrated logistics continuous improvement manager role at kuehne+nagel. it's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. your work also helps ensure that vital medicines reach pat...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the general objective is to optimize the department's production costs by identifying operational efficiencies, supporting the commercial and development teams in designing services aligned with customer requests and ensuring the right people are in the right roles, and managing, aligning, and evaluating ground transportation providers effectively. how you create impact the primary responsibility of this role is to ensure the proper execution of departmental operations, maintaining service agreements with transportation providers and contributing to continuous service level improvement, particularly in delivery times. the role involves providing support to personnel handling various products to enhance service quality while overseeing and controlling operational costs. the role requires overseeing compliance with transportation licenses and legal regulations while supporting the development of national and international land freight services. ensuring the proper execution of services within the department is a key aspect. what we would like you to bring requirements: - professional, technologist, or technician in business administrat...
Acerca del puesto ¿estás pensando en avanzar en tu carrera profesional con una de las organizaciones de logística más exitosas del mundo? aquí en kuehne+nagel, nuestro centro de excelencia en adquisición de talento está buscando un jefe de operaciones para liderar nuestra operación, con sede en tenjo tu rol en kuehne nagel responsable del desempeño operativo de uno o varios sitios (cuentas), mediante la planificación, organización y gestión de los procesos operativos y administrativos, asegurando el cumplimiento de los lineamientos corporativos y los niveles de servicio acordados con los clientes. tus responsabilidades - controlar la actividad de la operación contract logistics en la administración de las cuentas asignadas - administrar y/o gestionar los elementos relevantes para los procesos al igual que los flujos de personal, material y / o información, equipo, etc. - generar informes mensuales de kpis internos y a los clientes. - velar por la mejora constante de las operaciones y establecer los controles adecuados para asegurar la excelencia operativa. - liderar y garantizar el cumplimiento y efectividad de los sistemas de calidad, seguridad, salud en el trabajo y ambiente. - asegurar el desarrollo continuo de los programas de implementación de cuentas nuevas. - monitorear el cumplimiento de los objetivos financieros del sitio, incluyendo facturación, control de costos y generación de ahorros en línea con los objetivos corporativos. - identificar oportunidades de mejora operativa, promoviendo proyectos que optimicen recursos, incrementen la eficiencia y...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading a team of excellence managers across various regions, overseeing the operational performance of the knil control tower and logistics service providers (lsps), as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities - delivery of operational services by coordinating related activities across all control towers against sla - development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence - point of contact/escalation for customer concerns at the appropriate counterpart level - active monitoring of the lsp performance and integration of the existing relationships with the relevant lsps in scope - lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions. - identify areas of improvement, track root causes and define actions for prevention in the future - maintain and update customer sop in close collaboration with business manager your skills and experiences - bachelor's university degree in international business or related fields - experience in freight forwarding ...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities - deployment of kn products and personalized settings according to customer requirements - development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence - point of contact/escalation for customer concerns at the appropriate counterpart level - active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope - lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions - identify areas of improvement, track root causes, and define actions for prevention in the future - maintain and update customer sops in close collaboration with the business manager your skills and experiences - bachelor's or university degree in international business or related fields - previous experience in 4pl a...
It's more than a job! with a career in sales at kuehne+nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. lead sales operations, business development, and key account management across the andean countries. this role is responsible for achieving revenue targets, expanding market share, and fostering strong client relationships at a national level. how you create impact - develop and implement national sales strategies tailored to each country’s market dynamics. - set and monitor sales targets, ensuring alignment with overall business objectives. - lead the sales team - analyze sales performance and market trends to identify growth opportunities. - identify and secure new business opportunities across the assigned countries. - build a strong pipeline through market research, networking, and lead generation. - collaborate with marketing and product teams to support go-to-market initiatives. - manage and grow relationships withnational customers accounts. - develop account plans and ensure high levels of customer satisfaction and retention partnering with business units. - coordinate with local sales teams and provide guidance to ensure consistent execution. - foster a high-performance culture through coaching, training, and performance management. - promote collaboration across departments to deliver seamless customer experiences. - ensure compliance with local laws, regulations, and company policies. - manage sales forecasting, budgeting, and reporting processe...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in many ways. build and promote great relationships build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. how you create impact you will be responsible for deploying and leading the ci service offering and owning the ci program for the customer, aiming to achieve cost and cash savings in knil customer’s supply chain. this includes leading business case development, providing status updates on the ci program to the business manager / customer, and ensuring the achievement of savings targets. what we would like you to bring - structural supply chain mapping / understanding of customer’s business end-to-end. - monitoring optimization project status, managing escalations in case of slow / lack of progress, defining priorities, and aligning focus areas and resources. - loss analysis and identification of strategic savings areas (cost / cash). - anchoring the baseline in alignment with the customer (key stakeholders including customer’s finance). - organizing savings tracker – underlying working files and visualization in tableau dashboard. - monitoring the del...
Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. you are a key pillar of our success and make a difference. your role the role involves leading the onboarding processes for logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps, and handling business analytics. you will serve as the first point of contact for troubleshooting escalations and collaborate closely with the business manager to develop sops and implement changes. your responsibilities - deploy kn products and customize settings according to customer requirements. - develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence. - act as the point of contact/escalation for customer concerns at the appropriate level. - monitor lsp performance actively and manage relationships with relevant lsps within scope. - lead regular management meetings (monthly, quarterly) with lsps to identify areas for improvement, analyze root causes, and define future prevention actions. - identify areas for improvement, track root causes, and define preventive actions. - maintain and update customer sops in close collaboration with the business manager. your skills and experiences - bachelor's degree in international business or related fields. - previous experience in 4pl and freight forwarding (air, sea, road). - experience in supply chain optimization and operational performance improvement...
Acerca del puesto ¿estás pensando en avanzar en tu carrera profesional con una de las organizaciones de logística más exitosas del mundo? aquí en kuehne+nagel, nuestro centro de excelencia en adquisición de talento está buscando un jefe de operaciones para liderar nuestra operación, con sede en tenjo tu rol en kuehne nagel responsable del desempeño operativo de uno o varios sitios (cuentas), mediante la planificación, organización y gestión de los procesos operativos y administrativos, asegurando el cumplimiento de los lineamientos corporativos y los niveles de servicio acordados con los clientes. tus responsabilidades - controlar la actividad de la operación contract logistics en la administración de las cuentas asignadas - administrar y/o gestionar los elementos relevantes para los procesos al igual que los flujos de personal, material y / o información, equipo, etc. - generar informes mensuales de kpis internos y a los clientes. - velar por la mejora constante de las operaciones y establecer los controles adecuados para asegurar la excelencia operativa. - liderar y garantizar el cumplimiento y efectividad de los sistemas de calidad, seguridad, salud en el trabajo y ambiente. - asegurar el desarrollo continuo de los programas de implementación de cuentas nuevas. - monitorear el cumplimiento de los objetivos financieros del sitio, incluyendo facturación, control de costos y generación de ahorros en línea con los objetivos corporativos. - identificar oportunidades de mejora operativa, promoviendo proyectos que optimicen recursos, incrementen la eficiencia y...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps' performance, as well as handling business analytics. the position serves as the first point of contact for troubleshooting escalations and collaborates closely with the business manager to develop sops and implement changes. your responsibilities - deployment of kn products and personalized settings according to customer requirements - development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence - point of contact/escalation for customer concerns at the appropriate counterpart level - active monitoring of lsp performance and integration of existing relationships with relevant lsps in scope - lead regular (monthly, quarterly) management meetings with lsps to identify areas of improvement, track root causes, and define future prevention actions - identify areas of improvement, track root causes, and define actions for prevention in the future - maintain and update customer sops in close collaboration with the business manager your skills and experiences - bachelor's or university degree in international business or related fields - previous experience in 4pl a...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities - manage a portfolio of integrated logistics (4pl) projects at a strategic level. - lead implementation projects in alignment with global and regional project management methodologies and risk control frameworks. - oversee key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. - ensure delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. - assist in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning, design, validation, deployment, and post-deployment phases. - interact with senior stakeholders on the side of customers and lsps, addressing issues and elaborating on solutions/scenarios. your skills and experiences - bachelor's degree in international business or related fields. - proven experience in 4pl and freight forwarding (air, sea, road). - proven experience with...
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the sea logistics healthcare/reefer operational care manager is responsible for managing the healthcare/reefer operational team(s). they are the experts in operational processes and drive a team to provide first-class services according to global and national sea logistics standards. they are responsible for operational excellence to support growth, gross profit, and manage indirect expenses for the healthcare/reefer team. the manager oversees and coordinates a team of operations supervisors, team leads, and specialists within the operational care center (occ). they lead efforts to optimize operational processes and kpi (key performance indicators) performance within the team. the operations manager ensures the delivery of the best operational support for new business opportunities, improves underperforming areas, and drives continuous improvement initiatives across the department. your responsibilities - provide leadership and direction to the operational care team, including supervisors, while establishing and maintaining a positive employee experience. - ensure that disciplinary and poor performance issues are addressed promptly and appropriately. - achieve or exceed operational productivity kpis while maintaining high data quality and compliance standards. - collaborate with operations management to implement process changes and drive continuous improvement initiatives...
It's more than a job! with a career in sales at kuehne+nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. lead sales operations, business development, and key account management across the andean countries. this role is responsible for achieving revenue targets, expanding market share, and fostering strong client relationships at a national level. how you create impact - develop and implement national sales strategies tailored to each country’s market dynamics. - set and monitor sales targets, ensuring alignment with overall business objectives. - lead the sales team - analyze sales performance and market trends to identify growth opportunities. - identify and secure new business opportunities across the assigned countries. - build a strong pipeline through market research, networking, and lead generation. - collaborate with marketing and product teams to support go-to-market initiatives. - manage and grow relationships withnational customers accounts. - develop account plans and ensure high levels of customer satisfaction and retention partnering with business units. - coordinate with local sales teams and provide guidance to ensure consistent execution. - foster a high-performance culture through coaching, training, and performance management. - promote collaboration across departments to deliver seamless customer experiences. - ensure compliance with local laws, regulations, and company policies. - manage sales forecasting, budgeting, and reporting processe...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities - managing a portfolio of integrated logistics (4pl) projects at a strategic level. - leading implementation projects in alignment with global and regional project management methodologies and risk control frameworks. - overseeing key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. - ensuring delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. - assisting in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning and design, validation, deployment, and post-deployment phases. - interacting with senior stakeholders on the side of customers and lsps, addressing issues, elaborating on solutions/scenarios. your skills and experiences - bachelor's degree in international business or related fields. - proven experience in 4pl and freight forwarding (air, sea, road). - proven...
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia.your roleserá el soporte del equipo comercial en labores operativas y técnicas, las cuales incluyen: modificaciones a programas de seguros, cobros a programas de seguros según su periodicidad, atención a clientes individuales, consecución y revisión, documentos antes y después necesarios para la emisión del programa de seguros; cualquier otro apoyo con el equipo comercial tanto en servicio al cliente como en negocios nuevos. enlace entre el equipo comercial y el equipo de placement.your responsibilitiesgestionar solicitudes de clientes externos, incluyendo novedades y modificaciones en programas de seguros generales (transporte, daños, automoviles) y de seguros de vida y beneficios.atender directamente a clientes individuales de diferentes tipos de seguros y asegurar la calidad y puntualidad en la entrega de documentos y cotizaciones.coordinar la solicitud de pólizas específicas con aseguradoras locales fuera del programa general de nacora, así como manejar acuerdos de pago periódicos con los aseguradores.acompañaral equipo de placement y brindar atención continua a clientes que requieren servicios permanentes en diversos productos adquiridos, como soat, autos, transporte, crédito, daños materiales, entre otros.your skills and experiencesgraduación comoadministración / ingeniería / abogado(a) / contaduría / mercadeo / profesional en seguros / economista.experiencia en intermediación de seguros...
It's more than a job! with a career in sales at kuehne+nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. lead sales operations, business development, and key account management across the andean countries. this role is responsible for achieving revenue targets, expanding market share, and fostering strong client relationships at a national level. how you create impact develop and implement national sales strategies tailored to each country's market dynamics. set and monitor sales targets, ensuring alignment with overall business objectives. lead the sales team analyze sales performance and market trends to identify growth opportunities. identify and secure new business opportunities across the assigned countries. build a strong pipeline through market research, networking, and lead generation. collaborate with marketing and product teams to support go-to-market initiatives. manage and grow relationships withnational customers accounts. develop account plans and ensure high levels of customer satisfaction and retention partnering with business units. coordinate with local sales teams and provide guidance to ensure consistent execution. foster a high-performance culture through coaching, training, and performance management. promote collaboration across departments to deliver seamless customer experiences. ensure compliance with local laws, regulations, and company policies. manage sales forecasting, budgeting, and reporting processes. represent the company at indu...
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. - ** your role**: - to steer, monitor, implement & roll out those high-impact projects across the andean cluster. these projects are related but not limited to: processes optimization, strategies implementation, digital communications, customer excellence and others. this role supports our desire to improve our corporate, regional & cluster processes by continuously make those high-impact projects more sustainable, more involving and engaged across the whole cluster and more client-oriented. - responsible for complying with all the guidelines of the qshe management systems - understand and strictly comply with the kn code of conduct and all the compliance standards, policies and guidelines of the organization. - ** your responsibilities**: - to be the first point of contact when it comes to the analysis of coordination and development of high-impact projects, providing guidance, follow up and support to the countries. - to organize, plan and design the roll-out, implementation and corresponding follow up in collaboration with the related partner. - to coach & consult senior stakeholders and final users within the entire process - to ensure alignment and engagement between the countries in the cluster. - to take the cluster lead when it comes to high-impact projects implementations and new releases. - management / update/ follow up of the kn strategic business plan. - support and co...
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. - ** your role**: - to steer, monitor, implement & roll out those high-impact projects across the andean cluster. these projects are related but not limited to: processes optimization, strategies implementation, digital communications, customer excellence and others. this role supports our desire to improve our corporate, regional & cluster processes by continuously make those high-impact projects more sustainable, more involving and engaged across the whole cluster and more client-oriented. - responsible for complying with all the guidelines of the qshe management systems - understand and strictly comply with the kn code of conduct and all the compliance standards, policies and guidelines of the organization. - ** your responsibilities**: - to be the first point of contact when it comes to the analysis of coordination and development of high-impact projects, providing guidance, follow up and support to the countries. - to organize, plan and design the roll-out, implementation and corresponding follow up in collaboration with the related partner. - to coach & consult senior stakeholders and final users within the entire process - to ensure alignment and engagement between the countries in the cluster. - to take the cluster lead when it comes to high-impact projects implementations and new releases. - management / update/ follow up of the kn strategic business plan. - support and co...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the general objective is to optimize the department's production costs by identifying operational efficiencies, supporting the commercial and development teams in designing services aligned with customer requests and ensuring the right people are in the right roles, and managing, aligning, and evaluating ground transportation providers effectively. how you create impact the primary responsibility of this role is to ensure the proper execution of departmental operations, maintaining service agreements with transportation providers and contributing to continuous service level improvement, particularly in delivery times. the role involves providing support to personnel handling various products to enhance service quality while overseeing and controlling operational costs. the role requires overseeing compliance with transportation licenses and legal regulations while supporting the development of national and international land freight services. ensuring the proper execution of services within the department is a key aspect. what we would like you to bring requirements: - professional, technologist, or technician in business administrat...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the project director holds a senior-level position within the integrated logistics - 4pl organization. this role reports directly to the head of global customer onboarding and involves close collaboration with senior stakeholders across key areas, including customer, kn process & systems, operations, and business management & lsps. your responsibilities - managing a portfolio of integrated logistics (4pl) projects at a strategic level. - leading implementation projects in alignment with global and regional project management methodologies and risk control frameworks. - overseeing key project activities, including requirements gathering, solution validation, ownership of end-to-end operational design, deployment, and stabilization of implemented solutions. - ensuring delivery of projects within budget and on schedule, addressing and resolving any deviations related to scope, budget, or timelines. - assisting in evaluating solutions and budgets for new customer implementation projects, covering initiation, planning and design, validation, deployment, and post-deployment phases. - interacting with senior stakeholders on the side of customers and lsps, addressing issues, elaborating on solutions/scenarios. your skills and experiences - bachelor's degree in international business or related fields. - proven experience in 4pl and freight forwarding (air, sea, road). - p...
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the sea logistics healthcare/reefer operational care manager is responsible for managing the healthcare/reefer operational team(s). they are the experts in operational processes and drive a team to provide first-class services according to global and national sea logistics standards. they are responsible for operational excellence to support growth, gross profit, and manage indirect expenses for the healthcare/reefer team. the manager oversees and coordinates a team of operations supervisors, team leads, and specialists within the operational care center (occ). they lead efforts to optimize operational processes and kpi (key performance indicators) performance within the team. the operations manager ensures the delivery of the best operational support for new business opportunities, improves underperforming areas, and drives continuous improvement initiatives across the department. your responsibilities - provide leadership and direction to the operational care team, including supervisors, while establishing and maintaining a positive employee experience. - ensure that disciplinary and poor performance issues are addressed promptly and appropriately. - achieve or exceed operational productivity kpis while maintaining high data quality and compliance standards. - collaborate with operations management to implement process changes and drive continuous improveme...
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. eres el pilar más importante de nuestro éxito. tú marcas la diferencia. your roleserá el soporte del equipo comercial en labores operativas y técnicas, las cuales incluyen: modificaciones a programas de seguros, cobros a programas de seguros según su periodicidad, atención a clientes individuales, consecución y revisión, documentos antes y después necesarios para la emisión del programa de seguros; cualquier otro apoyo con el equipo comercial tanto en servicio al cliente como en negocios nuevos. enlace entre el equipo comercial y el equipo de placement.your responsibilitiesgestionar solicitudes de clientes externos, incluyendo novedades y modificaciones en programas de seguros generales (transporte, daños, automoviles) y de seguros de vida y beneficios.atender directamente a clientes individuales de diferentes tipos de seguros y asegurar la calidad y puntualidad en la entrega de documentos y cotizaciones.coordinar la solicitud de pólizas específicas con aseguradoras locales fuera del programa general de nacora, así como manejar acuerdos de pago periódicos con los aseguradores.acompañaral equipo de placement y brindar atención continua a clientes que requieren servicios permanentes en diversos productos adquiridos, como soat, autos, transporte, crédito, daños materiales, entre otros.your skills and experiencesgraduación comoadministración / ingeniería / abogado(a) / contaduría / mercadeo / profesional en seguros / economista.experiencia en intermediación de segur...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. the general objective is to optimize the department's production costs by identifying operational efficiencies, supporting the commercial and development teams in designing services aligned with customer requests and ensuring the right people are in the right roles, and managing, aligning, and evaluating ground transportation providers effectively. how you create impact the primary responsibility of this role is to ensure the proper execution of departmental operations, maintaining service agreements with transportation providers and contributing to continuous service level improvement, particularly in delivery times. the role involves providing support to personnel handling various products to enhance service quality while overseeing and controlling operational costs. the role requires overseeing compliance with transportation licenses and legal regulations while supporting the development of national and international land freight services. ensuring the proper execution of services within the department is a key aspect. what we would like you to bring requirements: professional, technologist, or technician in business administration, ...
Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. you are a key pillar of our success and make a difference. your role the role involves leading the onboarding processes for logistics service providers (lsps) according to customer requirements, overseeing the operational performance of the knil control tower and lsps, and handling business analytics. you will serve as the first point of contact for troubleshooting escalations and collaborate closely with the business manager to develop sops and implement changes. your responsibilities deploy kn products and customize settings according to customer requirements. develop a strong working relationship between business management and operations to create a cohesive team delivering operational excellence. act as the point of contact/escalation for customer concerns at the appropriate level. monitor lsp performance actively and manage relationships with relevant lsps within scope. lead regular management meetings (monthly, quarterly) with lsps to identify areas for improvement, analyze root causes, and define future prevention actions. identify areas for improvement, track root causes, and define preventive actions. maintain and update customer sops in close collaboration with the business manager. your skills and experiences bachelor's degree in international business or related fields. previous experience in 4pl and freight forwarding (air, sea, road). experience in supply chain optimization and operational performance improvement. experience with cross-regional or glob...
It's more than a job! with a career in sales at kuehne+nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. lead sales operations, business development, and key account management across the andean countries. this role is responsible for achieving revenue targets, expanding market share, and fostering strong client relationships at a national level. how you create impact develop and implement national sales strategies tailored to each country’s market dynamics. set and monitor sales targets, ensuring alignment with overall business objectives. lead the sales team analyze sales performance and market trends to identify growth opportunities. identify and secure new business opportunities across the assigned countries. build a strong pipeline through market research, networking, and lead generation. collaborate with marketing and product teams to support go-to-market initiatives. manage and grow relationships withnational customers accounts. develop account plans and ensure high levels of customer satisfaction and retention partnering with business units. coordinate with local sales teams and provide guidance to ensure consistent execution. foster a high-performance culture through coaching, training, and performance management. promote collaboration across departments to deliver seamless customer experiences. ensure compliance with local laws, regulations, and company policies. manage sales forecasting, budgeting, and reporting processes. represent the company at industry events, trad...
It's more than a job when you work in freight logistics and operations at kuehne+nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. but that is not all. your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. at kuehne+nagel, our contribution counts in more ways than we imagine. lead and optimize the national sea logistics strategy, ensuring excellence in customer service and sustainable business growth. as the national sea logistics manager, you will be responsible for overseeing the national p&l, coordinating teams across all branches, and enhancing the customer experience throughout the supply chain. additionally, you will drive strategic initiatives that improve operational efficiency and support field sales teams in achieving the highest service standards. how you create impact empower and optimize the performance of local customer care teams, ensuring exceptional service and sustainable growth. drive customer satisfaction, retention, and reactivation through close collaboration with key operational and commercial stakeholders, along with the sea logistics leadership. prepare, document, and track quotations for existing businesses, ensuring alignment with the pricing strategy. ensure the integrity of customer contact information, service details, and system updates, including reports for sme customers. guarantee that the team conducts client visits at least twice per week and records all interactions in the system. w...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logist...
Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. you are the most important pillar of our success. you make the difference. your role the role involves leading the onboarding processes of logist...
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