We’re always on the lookout for passionate individuals to help us shape the future of customer experience. a culture that values collaboration, creativity, and diversity whether you’re directly engaging with clients or driving innovation in technolog...
Unifycx is growing and we are looking for an experienced business development specialist to join our motivated and ambitious team. what will you do? as the business development specialist (bds), you will be a brand ambassador of unifycx to reach out to new, potential prospects, helping them to see how unifycx can be a great solution to their problems. in this position, you will: - reach out to prospective customers and set up calls for the sales team. - contact the decision makers by means of outbound phone, email, linkedin, video tools or other emerging channels provided by the company. - have well-defined targets for activity and for success. - have a lot of tenacity and persistence to achieve high level results. - bring ideas and excitement to work with you every day. - our bds are tasked with researching prospective customers, reaching out to them, and identifying sales opportunities. you will have conversations with potential customers, identify how unifycx could help them delight their customers, and help them begin to understand the unifycx value proposition. when successful, you’ll set up a call for them to talk to one of our sales executives. - you are empowered to be creative on relative personalization for the prospects, deliver consistent messaging, and are encouraged to be tenacious and persistent to accomplish results. people who succeed in this role possess a strong appetite for success, the drive of being a self-starter, and desire to celebrate wins. - we will help you learn about all the things we do here at unifycx and why so many people choose us to b...
Senior manager of quality & training about the role we are seeking a dynamic and experienced senior manager of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role requiring a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking f...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual co...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual co...
Unifycx is looking for extraordinary people hr generalist to join our motivated and ambitious team in barranquilla, colombia. what will you do? as a people hr generalist, you will provide essential administrative support to the hr team, ensuring smooth day-to-day operations. you will manage employee records, assist with onboarding and offboarding, coordinate hr documentation, and support payroll and benefits administration. additionally, you will help maintain compliance with company policies and labor regulations while serving as a point of contact for employee inquiries. your role will be key in fostering an organized and efficient hr function. responsibilities: · ensure that all hiring documentation is accurate, complete, and properly filed. · plan and coordinate well-being activities, including the necessary logistics. · track and manage well-being and benefits expenses, ensuring budget compliance. · support the hrbp in disciplinary processes, hearings, and other labor-related cases. · participate in hr projects and develop initiatives according to business needs. · ensure proper management of hr service providers, maintaining quality and efficiency. · monitor compliance with labor laws and internal hr policies. · assist in employee engagement initiatives and internal communication strategies. · maintain and update hr databases and records for audits and internal controls. · prepare hr reports and analyze data to support decision-making. · handle administrative tasks related to payroll, benefits, and employee inquiries. · conduct employee satisfaction sur...
Unifycx is growing and we are looking for a customer service representative to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location!pay: 2.9 mil cop monthly what will you do? • responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. • obtain specific information from a traffic citation and input it into the computer system. • obtain specific information regarding a member’s past driving record and enter it into the computer system. • providing instructions and requirements to members. • relay laws and procedures members must follow for a traffic citation to be handled accordingly. • instruct members of any paperwork needed to work the case and input these instructions into the computer system. • complete various forms of paperwork including membership changes and request for driving records. • precisely note member files in the computer system. • perform other duties as assigned by team lead as needed. • maintain proper records of attendance in the system and adhere to schedule shift. who are you? • you have a high school diploma. • 2+ years customer service experience • you are fluent in english (b2+) • you can operate a computer and are capable to type at least 35 words per minute • you have exceptional communication and interpersonal skills with an emphasis on customer service. • you are fluent in virtual c...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities: call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. ...
: api development and migration: design, develop, and maintain new apis and migrate existing ones using java and spring boot. collaborate with a team of developers to implement best practices and ensure high-quality api performance and reliability. application development: analyze requirements and devise technical solutions to implement features effectively. write clean, efficient code following best practices, perform necessary unit testing, and undergo code reviews with code owners. oversee the deployment process and take pride in the successful release of your work. collaborative relationship management: work closely with senior developers, product managers, and quality assurance teams to foster strong professional relationships. engage in learning opportunities from colleagues and provide support to ensure the delivery of high-quality products. continuous learning and improvement: commit to ongoing professional development by staying updated on new technologies, frameworks, and tools. continuously seek ways to enhance the development process and improve personal and team efficiency. ownership and accountability: take full responsibility for the tasks assigned to you, ensuring timely completion and thorough testing before submission. proactively address problems and seek solutions independently before escalating issues to senior team members. who are you? must-have skills: java, java j2ee, spring, spring boot, sql, junit desired skills: frontend exposure, ci/cd, kubernetes 5 to 10 years of experience in java and related technologies to design, develop web applications &...
Unifycx está creciendo y nos encontramos buscando customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? como customer service representative , serás responsable de actuar como primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en inglés. who are you? posees un diploma de educación secundaria. más de 1 año de experiencia en servicio al cliente. hablas inglés con fluidez (b2+), tanto escrito como verbal. competente en informática, paquete microsoft office. velocidad de escritura mínima de 45 palabras por minuto. excelentes habilidades de comunicación e interpersonales, con énfasis en atención al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. dominio de comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). who we are unifycx es una empresa emergente de externalización de procesos de negocio con presencia en ee. uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos centros de contacto personalizados, procesamiento de negocios y soluciones de externalización tecnológica a clientes en todo el mundo. en casi dos décadas, unifycx ha crecido de un pequeño equipo a una organización global con miembros en todo el mundo de...
Unifycx está creciendo y nos encontramos buscando customer service representative para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? as a customer service representative , you will be responsible for acting as the first point of contact to provide quality customer service, answering and managing inquiries for information or service through inbound and outbound calls. the ideal candidate will have a strong service orientation and the ability to communicate effectively in english. who are you? you have a high school diploma. 1+ years of customer service experience. you are fluent in english (b2+) both written and verbal. computer literate, microsoft office suite. minimum typing speed of 45 words per minute. exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation, and listening skills. fluent in virtual communications (emails, instant messaging, and calls). who we are: unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to ...
: information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. report to team lead who are you? you have a high school diploma 2+ years customer service experience you are fluent in english (b2+) you can operate a computer and are capable to type at least 35 words per minute you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a global business process outsourcing company with locations in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. i...
: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript. in-depth knowledge of angular concepts, patterns, and best practices, including ngrx. familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with strong grasp of css technology (like specificity, cascading order, selectors) understanding and familiarity with the web accessibility standards and their levels (a, aa, and aaa) strong commitment to writing clean, maintainable, and well-documented code ability to work effectively in a team environment and collaborate with designers, developers, and other stakeholders. additional qualities preferred but not required: strong und...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently looking for customer sales representatives! what will you do? promote and sell home warranty services to customers through inbound and outbound interactions. engage with customers effectively, demonstrating strong communication and persuasion skills. requirements full-time availability, including weekends and holidays. at least 1 year of experience selling intangible services; bpo experience is a plus. advanced english level (b2+ or higher). excellent communication, persuasion, and customer engagement skills. ability to work in a dynamic, goal-oriented environment. strong sales drive and motivation to exceed targets. compensation we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer a positive and inclusive work environment. professional development and internal growth opportunities. centrally located office with easy access to public transportation (calle 73 via 40 #350). the chance to join a growing global company that values people and performance. who we are unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, honduras, and the philippines. we provide personali...
: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. what will you do? in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance who we are: unifycx is an emerging global business process ...
Senior data scientist - machine learning unifycx is seeking an exceptional senior data scientist – machine learning to develop our next-generation omnichannel cx delivery and process automation platform, lightbird. what will you do? as a senior data scientist specializing in machine learning, you will design and optimize domain-aware models for language and audio tasks, utilizing classical ml and deep learning techniques. you will collaborate with cross-functional teams to develop strategies for training data quality and model evaluation. your responsibilities include building ml pipelines, conducting analytics, creating dashboards and visualizations to communicate insights, and supporting proof-of-concept experiments. additionally, you will maintain thorough documentation and promote best practices for reproducible research and version control. who are you? required qualifications master’s degree in computer science, machine learning, statistics, or a related field. at least 3 years of experience building practical machine learning models for industry use cases in language, audio, image, or time series tasks. advanced proficiency in python. familiarity with sql or similar querying languages, and data visualization/dashboarding tools (e.g., tableau, power bi). knowledge of deep learning architectures (transformers, rnns) and classical techniques (boosting, bagging). preferred qualifications phd in computer science, ml, or related fields. knowledge of privacy-preserving ml techniques, bias detection, content filtering, and safety guardrails for ai deployment in regulated ind...
Join to apply for the analytics engineer role at unifycx . as an analytics engineer, you will bridge the gap between data analysis and data engineering. you will be responsible for transforming raw data into clean, reliable data sets, building robust data models, and enabling data analysts and other stakeholders to extract meaningful insights. your work will directly impact decision-making processes across the organization. key responsibilities design, develop, and maintain scalable data pipelines and elt processes to transform raw data into usable formats. build and optimize data models for analytical and operational use cases. collaborate with data analysts, data scientists, and other stakeholders to understand data needs and deliver high-quality, reliable data solutions. ensure data quality and integrity by implementing best practices for data validation, testing, and documentation. develop and maintain data infrastructure and tooling to support analytics workflows. monitor and troubleshoot data pipelines to ensure smooth operation and timely delivery of data. implement and enforce data governance and security measures. qualifications bachelor's degree in computer science, engineering, mathematics, or a related field. a master's degree is a plus. 4+ years of relevant experience. proven experience as an analytics engineer, data engineer, or a similar role. strong proficiency in sql and experience with data modeling and schema design such as star and snowflake. experience with elt tools and data pipeline frameworks (e.g., apache airflow,...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript developer, you will be responsible for leading the design and development of complex web applications, ensuring they are secure, scalable, and performant. responsibilities: design and implement high-performance, reusable, and maintainable javascript code using best practices and design patterns (gang of four and javascript-specific) lead the development and architecture of single-page applications (spas) using angular framework (experience with react or vue.js a plus) ensure code adheres to owasp top 10 security best practices work with ui/ux designers to implement accessible features using aria standards and ensure html5 compliance optimize for performance and accessibility who are you? 5+ years of experience as a javascript developer with a proven track record of building complex web applications in-depth knowledge of javascript fundamentals, including prototype, inheritance, dom manipulation, closures, asynchronous programming, and object-oriented principles expert angular developer with deep knowledge of the angular framework strong understanding of javascript (es6+) and typescript in-depth knowledge of angular concepts, patterns, and best practices, including ngrx familiarity with react or vue.js is a plus deep knowledge of web components and their development expert-level understanding of grid and flexbox, with str...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing peopleour employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. were looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 - 350) the chance to join a growing global company that values people and performance unifycx is a certified woman-owned business and an eoe employer that welcomes diversity. come grow with us! requerimientos educación mínima: bachillerato / educación media 1 año de experiencia i...
Unifycx is a global customer experience provider with over 20 years of industry expertise. with operations across multiple countries, we are committed to delivering exceptional service by prioritizing people—our employees, our clients, and their customers. we are currently hiring sales representatives to join our on-site team in barranquilla. in this role, you will be responsible for promoting and selling home warranty services to customers through both inbound and outbound interactions. we're looking for driven individuals with at least one year of experience selling intangible services, ideally in the bpo industry. this is a great opportunity to be part of a growing project in a professional, fast-paced, and supportive work environment. requirements: full-time availability (including weekends and holidays) at least 1 year of experience in sales of intangible services (bpo experience is a plus) advanced english level (b2+ or higher) excellent communication, persuasion, and customer engagement skills ability to work in a dynamic, goal-oriented environment strong sales drive and motivation to exceed targets compensation: we offer a competitive salary and performance-based sales commissions. final compensation details will be discussed during the interview process. what we offer: positive and inclusive work environment professional development and internal growth opportunities centrally located office with easy access to public transportation (calle 73 via 40 #350) the chance to join a growing global company that values people and performance unifycx is a certified woman-ow...
Unifycx is looking for extraordinary customer advocates to join our motivated team. what will you do? as a customer advocate, you will provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and voip services. you will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond to any billing inquiries that may arise, and resolve technical issues from remote troubleshooting to dispatching a technician. ideal candidates for this position will be analytical but with an outgoing customer service attitude. we are hiring individuals who are intelligent, dependable, and ready to take their career to the next level with a growing company. in this role you will: · answer customer interactions (calls/emails) within slas and follow up on any further actions needed for resolution or installation (sales, billing/account, and tech support) · use every resource available to resolve the customer’s issue · dispatch appropriately according to the need and slas · support field operations team members with work orders inquiries and communication with the customer · complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/de-provisioning of services · perform other duties as assigned who you are: to be considered, candidates are expected to have the following: · english proficiency written and comprehensive english · excellent multi-task...
Senior manager of quality & training about the role we are seeking a dynamic and experienced senior manager of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role requiring a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. lead performance management and development efforts across regional training and quality initiatives. partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qu...
Join to apply for the python developer role at unifycx . unifycx is an emerging global business process outsourcing company with a strong presence in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines. we provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. in nearly two decades, unifycx has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. at unifycx, we leverage advanced ai technologies to elevate the customer experience (cx) and drive operational efficiency for our clients. our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifycx is a certified minority-owned business and an eoe employer who welcomes diversity. requirements 5 to 7 years of experience in python and related technologies to design, develop web applications & grpc and rest apis. working experience with python web frameworks (django or flask or fastapi) and orm libraries (sqlalchemy or django orm). strong experience in database design and management and being updated on the latest practices and associated versions. write test cases for the highest possible test coverage in every build. preferable: exposure / working experience of front-end technologies like html, css, javascript, reactjs etc. strong communication skills, proactive, responsible and superb execution. proven work experience as a pyt...
Unifycx is growing and we are looking for a team lead to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? the call center team lead is responsible for overseeing and guiding a team of representatives to ensure exceptional service delivery and operational efficiency. this role involves managing daily operations, monitoring performance, providing coaching and support, and addressing complex customer inquiries. the team lead will play a pivotal role in achieving the team's goals and maintaining high customer satisfaction levels. key responsibilities: team management: supervise and support a team of call center representatives. conduct regular team meetings and one-on-one coaching sessions. monitor and evaluate team performance, providing constructive feedback and guidance. manage scheduling and ensure adequate coverage to meet service level targets. performance monitoring: track key performance indicators (kpis) such as call volume, average handle time, and customer satisfaction scores. analyze performance data and prepare reports for management review. implement and oversee performance improvement plans as needed. customer service excellence: handle escalated customer issues and resolve complex inquiries. ensure adherence to company policies and procedures for handling customer interactions. foster a customer-centric culture within the team. training and development: onboard and train new team members, ensuring they understand job responsibilities and performance expe...
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