Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! what will you do? this posi...
Unifycx está creciendo y nos encontramos buscando interaction review specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! ¿qué harás? esta posición s...
Resumen del puesto unifycx busca un analista de calidad con fluidez en francés para unirse a su equipo en barranquilla, colombia. el candidato será responsable de evaluar y mejorar el desempeño y la eficiencia de los representantes del centro de llamadas. responsabilidades - monitorear interacciones telefónicas y evaluar el cumplimiento de las políticas y procedimientos de la empresa. - brindar retroalimentación y recomendaciones para mejorar la satisfacción del cliente y la efectividad operativa general. habilidades - excelentes habilidades analíticas y de resolución de problemas. - fuertes habilidades de comunicación e interpersonales. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. mauris magna sem, dignissim finibus fermentum ac, placerat at ex. pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. obtén acceso completo accede a todos los puestos de alto nivel y consigue el trabajo d...
Resumen del puesto unifycx está creciendo y estamos buscando team lead con fluidez en francés que se una a nuestro equipo comprometido y motivado en barranquilla, colombia. ven y sé uno de los pioneros en nuestra nueva sede el líder de equipo desempeñará un papel fundamental en el logro de los objetivos del equipo y en mantener altos niveles de satisfacción del cliente. responsabilidades - supervisar y apoyar a un equipo de representantes - monitorear y evaluar el rendimiento del equipo, proporcionando retroalimentación constructiva y orientación. - manejar problemas escalados por los clientes y resolver consultas complejas. - implementar mejoras de procesos para aumentar la productividad del equipo y la calidad del servicio. habilidades - fuertes capacidades de liderazgo y gestión de equipos. - excelentes habilidades de comunicación e interpersonales. - capacidad para analizar datos y obtener conclusiones aplicables. - habilidades para resolver problemas y manejar situaciones bajo presión. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar...
Maintaining financial reports, records, and general ledger accounts. preparing journal entries, analyses, and account reconciliations and assisting with monthly close processes. contributing to the development and review of annual operating budgets and performance projections including monthly reporting for all business units and/or individuals. maintaining documentation for accounts payable, purchasing, and treasury. performing monthly balance sheet reconciliations. preparing elimination schedules for intercompany transactions. responding to information requests, reviewing financial statements, and assisting with audits as needed. maintain digital records for all entities and individuals in accordance with set policies. create execution versions of documents for signature, assist with quality control (spelling errors, formatting, pagination, correct numbering of sections, cross-references, etc.) and coordinate execution. managing various projects for multiple entities and/or individuals with varying levels of complexity. assist with local reporting requirements when and where needed who are you? qualifications bachelor's degree in finance or accounting preferred. 5-7 years combined experience accounting and financial reporting in a multi-company environment. must have strong analytical skills, and the ability to work well within team concept with minimal supervision or direction. excellent communication skills required (both verbal and written) knowledge of us gaap ability to influence all levels in the organization which includes financial and non-financial business partn...
Job summary at unifycx we believe in growing together. we empower our people with opportunities to lead thrive and embrace new challenges. if you're passionate about teaching and helping people become the best version of themselves this opportunity is for you. responsibilities - prepare and provide on premise and/or virtual training for new hires. - ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions. - provide ongoing training of new and updated information products and processes. - create a positive and engaging virtual learning environment. - develop team skills in areas of customer service and communication. - ensure that all team members receive appropriate motivation direction coaching and feedback to achieve the learning objectives. - assemble and distribute course materials and teaching aids. - track completion of training and all testing results by employee. - provide feedback to management regarding individual attendance and progress during training and nesting. - coordinate with training management to identify new training needs and recommend additional learning material as appropriate. - assist with on-going training needs. - provide production floor support during nesting. - other duties as required. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec ...
Resumen del puesto unifycx está creciendo y estamos buscando un analista de calidad (call center quality analyst) con fluidez en francés para unirse a nuestro equipo comprometido y motivado en barranquilla, colombia. ven y sé uno de los pioneros en nuestra nueva sede ¿qué harás? como monitor de aseguramiento de calidad con fluidez de en francÉs serás responsable de evaluar y mejorar el desempeño y la eficiencia de los representantes del centro de llamadas. este rol implica monitorear interacciones telefónicas, evaluar el cumplimiento de las políticas y procedimientos de la empresa, y asegurar la entrega de un servicio al cliente de alta calidad. el monitor de calidad proporcionará retroalimentación y recomendaciones para mejorar la satisfacción del cliente y la efectividad operativa general. responsabilidades - realizar evaluaciones regulares y aleatorias de las interacciones del centro de llamadas para asegurar el cumplimiento de los estándares y procedimientos de calidad. - evaluar el desempeño de los representantes según métricas establecidas, incluyendo servicio al cliente, habilidades de comunicación, cumplimiento y resolución de problemas. habilidades - excelentes habilidades analíticas y de resolución de problemas. - fuertes habilidades de comunicación e interpersonales, con capacidad para proporcionar retroalimentación clara y constructiva. - dominio del uso de software de centros de llamadas y herramientas de monitoreo de calidad. - capacidad para trabajar de forma independiente y en equipo. - habilidades organizativas y de gestión del tiempo, con atención...
Job summary we are looking for an experienced contact center trainer to join our motivated and ambitious team in barranquilla. come be one of the pioneers at our newest location. as a contact center trainer, you'll play a pivotal role in shaping the success of our frontline teams. you'll lead engaging, on-site and virtual training sessions for both new hires and tenured staff, designing dynamic content and learning experiences that drive results. qualifications - 1-2 years of adult learning training experience, preferably in a call center environment. - excellent communication and presentation skills. - sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice. - ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines. responsibilities - prepare and provide on premise and/or virtual training for new hires. - ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions. - provide ongoing training of new and updated information, products, and processes. skills - excellent organizational skills, detail-oriented. - proficiency in all microsoft office programs. - ability to work independently and finish tasks with minimal supervision. benefits unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driv...
En unifycx, estamos creciendo y buscamos a un especialista en revisión de interacción para contribuir a nuestra iniciativa estratégica de mejora continua. esta posición se basa en un entorno de back-office, sin interacción directa con clientes. objetivos principales la misión es mejorar procesos internos de manera colaborativa y analítica, contribuyendo a la excelencia operativa mediante un enfoque estratégico. requisitos básicos diploma de secundaria. más de 2 años de experiencia en atención al cliente, especialmente en soporte de nivel 2, soporte en piso y back-office. habilidad en comunicaciones virtuales (correo electrónico, mensajería instantánea y llamadas). acerca de nosotros en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente y mejorar la eficiencia operativa. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a las empresas adaptarse a las demandas cambiantes de un mercado global....
**unifycx** is growing and we are looking for **customer rentention agents**to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! **what will you do?** as a **retention agent**you will be responsible to build long-term relationships with customers. your mission is to understand customers needs, to address concerns, and provide real value, all with the goal of **turning potential cancellations into loyalty**. **key requirements** - proven experience in customer **retention** within the **telecommunications sector**: - **advanced english** proficiency (c1 level ) - strong communication and problem-solving skills - a customer-first mindset and a goal-oriented attitude schedule**:8-hour shifts starting between 8:00 am and 9:00 pm,** **two days off per week** **on-site position - barranquilla, colombia** be part of a dynamic team, grow your career, and make an impact! **who we are**: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impa...
**director of quality & training** **about the role** **key responsibilities** - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. **what we’re looking for** **must-have qualifications**: - 5+ years of experience in a bpo or contact center environment, with proven leadership in training and/or quality. - demonstrated success managing multi-site or regional operations across the americas. - strong knowledge of qa methodologies, training lifecycle management, and performance analysis. - excellent communication skills and comfort with client-facing responsibilities. - experience leading strategic initiatives in quality improvement and onboa...
En unifycx, estamos creciendo y buscamos a un especialista en revisión de interacción para contribuir a nuestra iniciativa estratégica de mejora continua. esta posición se basa en un entorno de back-office, sin interacción directa con clientes. objetivos principales la misión es mejorar procesos internos de manera colaborativa y analítica, contribuyendo a la excelencia operativa mediante un enfoque estratégico. requisitos básicos - diploma de secundaria. - más de 2 años de experiencia en atención al cliente, especialmente en soporte de nivel 2, soporte en piso y back-office. - habilidad en comunicaciones virtuales (correo electrónico, mensajería instantánea y llamadas). acerca de nosotros en unifycx, utilizamos tecnologías avanzadas de ia para elevar la experiencia del cliente y mejorar la eficiencia operativa. nuestro compromiso con la innovación nos posiciona como un socio confiable, permitiendo a las empresas adaptarse a las demandas cambiantes de un mercado global....
At unifycx, we seek talented, goal-oriented individuals to join our team as retention agents. if you have experience in customer retention within the telecommunications industry and possess an advanced level of english, we want to hear from you. what were looking for: proven experience in customer retention in the telecommunications sector english proficiency at a c1 level or higher proven work stability strong communication and problem-solving skills a customer-focused mindset and a results-driven attitude role details: 8-hour shifts starting between 8:00 am and 9:00 pm two days off per week, sunday is always off. on-site position based in barranquilla, colombia base salary + comissions if you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth. who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impact.el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añ...
Job summary we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. qualifications - 5+ years of experience in a bpo or contact center environment, with proven leadership in training and/or quality. - demonstrated success managing multi-site or regional operations across the americas. - strong knowledge of qa methodologies, training lifecycle management, and performance analysis. - excellent communication skills and comfort with client-facing responsibilities. - experience leading strategic initiatives in quality improvement and onboarding optimization. - familiarity with tools such as crm, lms, qm systems, and other training/quality platforms. - high attention to detail, data fluency, and strong organizational skills. - fluency in english and spanish. responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. -...
About the role we are seeking a dynamic and experienced director of quality & training to lead performance and compliance efforts across our contact centers in the americas region (u.s., honduras, dominican republic, and colombia). this is a dual-function leadership role that requires a strategic mindset, hands-on leadership, and the ability to drive excellence in both quality assurance and training programs. the ideal candidate is well-versed in the bpo environment and thrives in fast-paced, growth-oriented organizations. key responsibilities - oversee all training and quality functions in the americas region, ensuring alignment with business objectives and service standards. - lead performance management and development efforts across regional training and quality initiatives. - partner closely with talent acquisition to ensure onboarding success and rapid skill adoption for new hires. - monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement. - represent training & quality in client-facing interactions, including qbrs, wbrs, and escalations, serving as the regional point of contact. - deliver on all bau (business as usual) expectations in training and quality while preparing for future growth. - collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and development. - travel across regional sites as needed (approximately 1 week/month), especially during initial ramp-up or alignment phases. what we’re looking for must-have qualifications - 5+ y...
At unifycx, we seek talented, goal-oriented individuals to join our team as retention agents. if you have experience in customer retention within the telecommunications industry and possess an advanced level of english, we want to hear from you. what we’re looking for: - proven experience in customer retention in the telecommunications sector - english proficiency at a c1 level or higher - strong communication and problem-solving skills - a customer-focused mindset and a results-driven attitude role details: - 8-hour shifts starting between 8:00 am and 9:00 pm - two days off per week - on-site position based in barranquilla, colombia if you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth. who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impact....
At unifycx, we seek talented, goal-oriented individuals to join our team as retention agents. if you have experience in customer retention within the telecommunications industry and possess an advanced level of english, we want to hear from you. what were looking for: proven experience in customer retention in the telecommunications sector english proficiency at a c1 level or higher strong communication and problem-solving skills a customer-focused mindset and a results-driven attitude role details: 8-hour shifts starting between 8:00 am and 9:00 pm two days off per week on-site position based in barranquilla, colombia if you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth....
At unifycx, we seek talented, goal-oriented individuals to join our team as retention agents. if you have experience in customer retention within the telecommunications industry and possess an advanced level of english, we want to hear from you. what were looking for: proven experience in customer retention in the telecommunications sector english proficiency at a c1 level or higher strong communication and problem-solving skills a customer-focused mindset and a results-driven attitude role details: 8-hour shifts starting between 8:00 am and 9:00 pm two days off per week on-site position based in barranquilla, colombia if you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth. who we are: unifycx is a transformative ai platform that empowers and enables teams to deliver efficient, exceptional customer experiences. we engineer superhuman cx through a powerful blend of strategy, omnichannel support, analytics, and ai-driven tools like recruitment ai, agent study buddy, voice of the customer (voc), and automatic qa. our engagement model prioritizes measurable results, like ces and retention, over outdated slas. with a focus on automation, talent enablement, strategic partnerships, and strict data protection, unifycx delivers scalable, personalized, and compliant solutions that create real business impact.el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación ...
Job summary unifycx is growing and we are looking for customer rentention agents to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location qualifications - proven experience in customer retention within the telecommunications sector - advanced english proficiency (c1 level ) - strong communication and problem-solving skills - a customer-first mindset and a goal-oriented attitude responsibilities - build long-term relationships with customers - understand customers needs, to address concerns, and provide real value - turn potential cancellations into loyalty skills - customer-first mindset - goal-oriented attitude desired requirements - 8-hour shifts starting between 8:00 am and 9:00 pm - two days off per week - on-site position – barranquilla, colombia benefits - be part of a dynamic team - grow your career - make an impact descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. mauris magna sem, dignissim finibus fermentum ac, placerat at ex. pellentesque aliquet,...
: financial planning & forecasting: develop and maintain financial models to support budgeting, forecasting, and long-term planning. prepare and consolidate annual budgets and quarterly forecasts, ensuring accuracy and alignment with organizational goals. analyze financial trends and variances, providing recommendations for corrective actions. financial analysis: conduct detailed financial analysis to support strategic initiatives and business decisions. evaluate financial performance by comparing actual results to budgeted targets, and identify key drivers of variance. prepare detailed reports and presentations for senior management and stakeholders. provide ad-hoc financial analysis and decision support to various departments as needed. business partnership: partner with business units to understand their financial needs and provide insights to drive business performance. support operational and strategic planning by providing financial analysis and scenario planning. act as a liaison between finance and other departments to ensure effective communication and understanding of financial impacts. reporting & compliance: ensure timely and accurate preparation of monthly, quarterly, and annual financial reports. assist in the preparation of financial presentations for board meetings and investor communications. ensure compliance with financial policies, procedures, and regulatory requirements. process improvement: identify and implement process improvements to enhance the efficiency and effectiveness of the fp&a function. utilize technology and advanced analytical tools to st...
Agentes de servicio al cliente con fluidez en francés agentes de servicio al cliente con fluidez en francés unifycx está creciendo y nos encontramos buscando agentes de servicio al cliente con fluidez en francés para unirse a nuestro motivado y ambicioso equipo de trabajo en barranquilla, colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site! como representante de servicio al cliente, serás responsable de actuar como el primer punto de contacto para brindar un servicio al cliente de calidad, respondiendo y gestionando consultas de información o servicio a través de llamadas entrantes y salientes. el candidato ideal tendrá una fuerte orientación al servicio y la capacidad de comunicarse eficazmente en francés. tienes un diploma de escuela secundaria. tienes más de 1 año de experiencia en servicio al cliente. tienes conocimientos de informática y manejo del paquete microsoft office. tienes una velocidad mínima de escritura de 45 palabras por minuto. posees habilidades excepcionales de comunicación e interpersonales con énfasis en el servicio al cliente, incluyendo etiqueta telefónica, calidad de voz, articulación y habilidades de escucha. manejas con soltura las comunicaciones virtuales (correos electrónicos, mensajería instantánea y llamadas). unifycx es una plataforma de inteligencia artificial transformadora que empodera y habilita a los equipos para ofrecer experiencias al cliente eficientes y excepcionales. diseñamos una atención al cliente “sobrehumana” a través de una poderosa combinación de estrategia, soporte omnicanal, analítica y herramientas impulsadas p...
: api development and migration: design, develop, and maintain new apis and migrate existing ones using java and spring boot. collaborate with a team of developers to implement best practices and ensure high-quality api performance and reliability. application development: analyze requirements and devise technical solutions to implement features effectively. write clean, efficient code following best practices, perform necessary unit testing, and undergo code reviews with code owners. oversee the deployment process and take pride in the successful release of your work. collaborative relationship management: work closely with senior developers, product managers, and quality assurance teams to foster strong professional relationships. engage in learning opportunities from colleagues and provide support to ensure the delivery of high-quality products. continuous learning and improvement: commit to ongoing professional development by staying updated on new technologies, frameworks, and tools. continuously seek ways to enhance the development process and improve personal and team efficiency. ownership and accountability: take full responsibility for the tasks assigned to you, ensuring timely completion and thorough testing before submission. proactively address problems and seek solutions independently before escalating issues to senior team members. who are you? must-have skills: java, java j2ee, spring, spring boot, sql, junit desired skills: frontend exposure, ci/cd, kubernetes 5 to 10 years of experience in java and related technologies to design, develop web applications &...
Unifycx is looking for extraordinary seasonal talent acquisition partner to join our motivated and ambitious team in barranquilla. what will you do? the seasonal talent acquisition partner (around 5 months) will play a key role in meeting our aggressive hiring goals for q3 and q4. this position will focus on sourcing, screening, and hiring over 200 customer service representatives for our call center operations. the ideal candidate will bring experience in high-volume recruitment and thrive in a fast-paced, deadline-driven environment. key responsibilities manage the full-cycle recruitment process for call center agent roles, including sourcing, screening, interviewing, and extending offers. partner with talent acquisition leadership and hiring managers to understand workforce needs and adjust strategies as required. develop creative sourcing strategies to attract top talent quickly in a competitive market. screen large volumes of applicants daily to identify candidates who align with unifycx’s customer service excellence standards. coordinate and conduct virtual or onsite interviews and hiring events as needed. ensure timely communication with candidates to maintain a positive candidate experience and reduce time-to-fill. track recruitment metrics and provide regular updates on hiring progress toward the 200+ agent goal. support onboarding processes in partnership with hr and operations to ensure seamless transitions from hire to day 1. who are you? our ideal candidate is an experienced high-volume recruiter who thrives...
Agentes de servicio al cliente con fluidez en francés Únete para postularte al rol de agentes de servicio al cliente con fluidez en francés en glowtouch technologies . unifycx está creciendo y busca agentes de servicio al cliente con fluidez en francés para unirse a su motivado y ambicioso equipo en bogotá, colombia. ¡sé uno de los pioneros en nuestro nuevo sitio! ¿qué harás? como representante de servicio al cliente, serás el primer punto de contacto para brindar atención de calidad, respondiendo y gestionando consultas a través de llamadas entrantes y salientes. el candidato ideal tendrá fuerte orientación al servicio y capacidad de comunicarse eficazmente en francés. ¿quién eres tú? posees diploma de secundaria. más de 1 año de experiencia en servicio al cliente. hablas francés con fluidez (requisito indispensable). conocimientos de informática y manejo de microsoft office. velocidad mínima de escritura de 45 palabras por minuto. excelentes habilidades de comunicación, etiqueta telefónica, calidad de voz, articulación y escucha. manejo competente de comunicaciones virtuales (correos, mensajería y llamadas). ¿quiénes somos? unifycx es una empresa de procesos empresariales (bpo) con presencia en ee.uu., colombia, república dominicana, india, honduras y filipinas. ofrecemos soluciones de contact center, procesamiento empresarial y subcontratación tecnológica a nivel mundial. en casi 20 años, hemos crecido de un pequeño equipo a una organización global que apoya a clientes internacionales. utilizamos tecnologías avanzadas de inteligencia artificial para mejorar la experienci...
: information gathering and registering: obtain specific information from a traffic citation and input it into the computer system. obtain specific information regarding a member’s past driving record and enter it into the computer system. providing instructions and requirements to members: relay laws and procedures members must follow for a traffic citation to be handled accordingly. instruct members of any paperwork needed to work the case and input these instructions into the computer system. membership updating: complete various forms of paperwork including membership changes and request for driving records. precisely note member files in the computer system. attendance and team lead requirements: perform other duties as assigned by team lead as needed. maintain proper records of attendance in the system and adhere to schedule shift. report to team lead who are you? you have a high school diploma 2+ years customer service experience you are fluent in english (b2+) you can operate a computer and are capable to type at least 35 words per minute you have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. you are fluent in virtual communications. (emails, instant messaging and calls) who we are: unifycx is a global business process outsourcing company with locations in the u.s., colombia, dominican republic, india, jamaica, honduras, and the philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. i...
Unifycx is growing and we are expanding in barranquilla! we are looking for an extraordinary program manager to join our motivated and ambitious team! what will you do? as a program manager, you will be responsible for developing and managing key client relationships, with a focus on client satisfaction, retention, and growth. the pm has direct responsibility for the program's success, ensuring the team delivers effectively and efficiently all services provided and meets or exceeds the client expectations. the ideal candidate will have prior bpo/sales experience as well as client management experience. act as the primary liaison between the client and unifycx, building and maintaining relationships with key personnel ensure all production goals are obtained respective to the assigned account, leading internal strategy resolution meetings, and providing recommendations as to what is best for the account and how unifycx can best help achieve the required goals proactively provide performance updates to the client and unifycx management ensure the account goals, objectives, deadlines, and standards of the clients are met and communicated effectively within the company provide daily interaction with the client to develop the long-term partnership, driving our mutual success work with internal departments and partners to address and resolve client issues and initiatives assist operations with real time metric management and overall quality of performance assist by managing projects to coordinate implementation of new clients’ initiatives and or objectiv...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be responsible for evaluating and improving the performance and efficiency of call center representatives. this role involves monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. the quality assurance monitor will provide feedback and recommendations for improvement to enhance overall customer satisfaction and operational effectiveness. key responsibilities: call monitoring and evaluation: conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance feedback: provide constructive feedback and coaching to call center agents based on evaluation results. develop and deliver performance improvement plans for agents as needed. recognize and reward high-performing agents to encourage positive performance. reporting and analysis: compile and analyze quality data and performance metrics to identify trends and areas for improvement. prepare detailed reports on call quality, agent performance, and customer satisfaction. present findings and recommendations to management and contribute to strategic decision-making. ...
Glowtouch, a unifycx company, is growing and looking for angular javascript developers to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an angular javascript ...
Unifycx is growing and we are looking for an operations manager to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as an operations manager you will be responsible...
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