We are looking for an operations supervisor to join our team at a global service company! at our company, we believe leadership goes beyond managing teams—it’s about inspiring, challenging, and helping people grow. that’s why we’re seeking an operati...
Quality analyst trilingue english b2 portuguese b2 required experiencie bpo keukenexpo bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the quality analyst trilingue english b2 portuguese b2 required ex...
Sr. recruiting manager - bpo industry ac. 26 #92-32, engativá, bogotá, cundinamarca, colombia ● av. el dorado #92-32, bogotá, colombia ● bogotá, bogota, colombia req #28364 thursday, july 24, 2025 company overview and culture exl (nasdaq: exls) is a leading data analytics and digital operations and solutions company. we partner with clients using a data and ai-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. exl harnesses the power of data, analytics, ai, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. exl was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. we are headquartered in new york and have more than 55,000 employees spanning six continents. for more information, visit our exl colombia team is hiring! do you have experience leading recruitment strategies in the bpo sector? are you passionate about attracting and developing high-impact talent? then this opportunity is for you! at exl , we are looking for a senior bpo recruitment manager to join our team in bogotá . this strategic role will be key in leading talent attraction initiatives, optimizing recruitment processes, and managing recruitment teams for both local and international operations. responsibilities: this role will focus on managing the bpo services recruitment team activities for: sourcing, interview scheduling, and other areas of recruitm...
Hoy business development associate business development · bogotá bogotá, bogota d.c. tourhero inc. hoy join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesda... business development chief bogotá, bogota d.c. groupcos hoy 4.500.000 $ to 5.800.000 $ (gross monthly) 1 position full time join our growing call center & bpo company as a business developer chief . you'll lead the charge in identifying, qualifying, and cl... business development assistant bogotá, bogota d.c. etalk live tutoring hoy job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible ... business development manager bogotá, bogota d.c. indrive hoy about us as one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. join us in ... business development associate bogotá, bogota d.c. tourhero hoy tourhero bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the business development associate role at tourhero tourhero bogota, d.c., capital distric... lin scan advanced pipelines & tanks services hoy business development manager bogotá, bogota d.c. lin scan advanced pipelines & tanks services hoy about us pipecare provides comprehensive in-line inspection solutions for the oil and gas ...
Hoy business development associate business development · bogotá bogotá, bogota d.c. tourhero inc. hoy join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesda... business development chief bogotá, bogota d.c. groupcos hoy 4.500.000 $ to 5.800.000 $ (gross monthly) 1 position full time join our growing call center & bpo company as a business developer chief . you'll lead the charge in identifying, qualifying, and cl... business development assistant bogotá, bogota d.c. etalk live tutoring hoy job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible ... business development manager bogotá, bogota d.c. indrive hoy about us as one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. join us in ... business development associate bogotá, bogota d.c. tourhero hoy tourhero bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the business development associate role at tourhero tourhero bogota, d.c., capital distric... lin scan advanced pipelines & tanks services hoy business development manager bogotá, bogota d.c. lin scan advanced pipelines & tanks services hoy about us pipecare provides comprehensive in-line inspection solutions for the oil and gas ...
We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. if you are approached for payment, this is likely to be fraudulent. please check to see whether the role you are interested in is posted here, on our website. about tmf group tmf group helps its clients operate internationally and 'belong' anywhere in the world. our work includes supporting companies of all sizes with services such as hr and payroll, accounting, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments. qualification student at least 9 semester or university degree in accounting; previous experience in bpo/ssc/centralized delivery model; at least 2 year of experience in accounting, treasury and bank conciliation; ensure proper reconciliation of reports and accounts; knowledge in office 365; sap hana (desirable); proactive and engaged attitude with attention to details; continuous improvement mindset and process orientation and a solution orientated work approach; good portuguese language skills (desirable); payment management : • confirming payments prior to execution, ensuring accuracy and compliance with procedures and documentation; • validating and inputting payment data into the banking virtual platform and treasury management system (tms) or financial software, ensuring completeness and accuracy of information; • monitoring and verifying funds availability for outgoing payments, reconciling accounts and balances to ensure suff...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...
Hoy business development associate business development · bogotá bogotá, bogota d.c. tourhero inc. hoy join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesda... business development chief bogotá, bogota d.c. groupcos hoy 4.500.000 $ to 5.800.000 $ (gross monthly) 1 position full time join our growing call center & bpo company as a business developer chief . you'll lead the charge in identifying, qualifying, and cl... business development assistant bogotá, bogota d.c. etalk live tutoring hoy job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible ... business development manager bogotá, bogota d.c. indrive hoy about us as one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. join us in ... business development associate bogotá, bogota d.c. tourhero hoy tourhero bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the business development associate role at tourhero tourhero bogota, d.c., capital distric... lin scan advanced pipelines & tanks services hoy business development manager bogotá, bogota d.c. lin scan advanced pipelines & tanks services hoy about us pipecare provides comprehensive in-line inspection solutions for the oil and gas ...
Hoy business development associate business development · bogotá bogotá, bogota d.c. tourhero inc. hoy join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesda... business development chief bogotá, bogota d.c. groupcos hoy 4.500.000 $ to 5.800.000 $ (gross monthly) 1 position full time join our growing call center & bpo company as a business developer chief . you'll lead the charge in identifying, qualifying, and cl... business development assistant bogotá, bogota d.c. etalk live tutoring hoy job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible ... business development manager bogotá, bogota d.c. indrive hoy about us as one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. join us in ... business development associate bogotá, bogota d.c. tourhero hoy tourhero bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the business development associate role at tourhero tourhero bogota, d.c., capital distric... lin scan advanced pipelines & tanks services hoy business development manager bogotá, bogota d.c. lin scan advanced pipelines & tanks services hoy about us pipecare provides comprehensive in-line inspection solutions for the oil and gas ...
Job description responsibilities: ● control and reduce third party debt, through proactive management of the assigned trade debtors ledger, to set targets on a monthly basis (dso, receivable overdue, collection ratio, dispute tat) ● define in conjunction with i2c manager and revenue controller collection target according to the process ● process and distribution of various reports as trade debtors outstanding balance, cash flow forecast, dispute report, bad debt provision and others ● monitor and record customer account details for non-payments, delayed payments, and other irregularities (disputes) ● identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in niq ● escalate with revenue controller and cs to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal niq process ● request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification ● providing customer service regarding collection issues, process, and review account adjustments, resolve client disputes and short payments ● work with commercial teams to ensure all incoming queries are promptly resolved ● perform other assigned tasks and duties necessary to support the local finance / i2c team ● communicate to internal and external customers in a professional and polite manner at all times qualifications qualifications ● experience in an international company, preferably within a ssc/bpo environment, within order ...
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build susta...
Hoy business development associate business development · bogotá bogotá, bogota d.c. tourhero inc. hoy join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesda... business development chief bogotá, bogota d.c. groupcos hoy 4.500.000 $ to 5.800.000 $ (gross monthly) 1 position full time join our growing call center & bpo company as a business developer chief . you'll lead the charge in identifying, qualifying, and cl... business development assistant bogotá, bogota d.c. etalk live tutoring hoy job description: the international educational company etalk is looking for a responsible and professional "business development manager assistant " (agent relationships). you will be responsible ... business development manager bogotá, bogota d.c. indrive hoy about us as one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. join us in ... business development associate bogotá, bogota d.c. tourhero hoy tourhero bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the business development associate role at tourhero tourhero bogota, d.c., capital distric... lin scan advanced pipelines & tanks services hoy business development manager bogotá, bogota d.c. lin scan advanced pipelines & tanks services hoy about us pipecare provides comprehensive in-line inspection solutions for the oil and gas ...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: bpo global services, solicita para su equipo de trabajo, personal con experiencia mínima de 6 meses para desempeñar el cargo de agente de ventas bilingüe call center. formación académica: bachiller. funciones específicas: - cumplir con los indicadores de ventas, atención y satisfacción del cliente. - escuchar, entender y brindar soluciones efectivas a las personas usuarias. - gestionar chats, llamadas o correos en inglés con calidad y empatía. - registrar cada interacción y hacer seguimiento de los casos. - vender soluciones financieras a través de call center para clientes americanos. conocimientos: - alta habilidad comercial, orientación al logro y capacidad de servicio al cliente. - nivel de inglés b2 o superior. salario: $2.500.000 a $3.000.000 + bonificación por calidad y adherencia de $500.000 + comisiones sin techo + prestaciones de ley. horarios: lunes a viernes de 8:00 a.m. a 6:00 p.m. fin de semana libre, se laboran festivos. tipo de contrato: indefinido....
We are lenovo. we do what we say. we own what we do. we wow our customers. lenovo is a us$57 billion revenue global technology powerhouse, ranked #248 in the fortune global 500, and serving millions of customers every day in 180 markets. focused on a bold vision to deliver smarter technology for all, lenovo has built on its success as the world’s largest pc company with a full-stack portfolio of ai-enabled, ai-ready, and ai-optimized devices (pcs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. description and requirements as a customer engagement center coordinator , you will work in conjunction with our bpo partners to ensure the operational kpis and service delivered for the technical warranty contact center operations meet and exceed the terms set by contract. the coordinator acts as a single point of contact for warranty service contact center issues ensuring responsiveness and resolution. utilizing feedback from the account and knowledge built, the coordinator works on existing processes to improve efficiency, quality, and reduce costs of the contact center, setting up new processes as needed. the coordinator closely monitors service activity and performance to ensure adherence to the service level kpis, timely escalation of issues to appropriate teams and service providers, and develops and presents analysis/results for the service metrics internally and externally on the timeline required (weekly/monthly/quarterly). the coordinator ...
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? • provide excellent support experience to customers via all relevant communication channels. • identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. • ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. • provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. • deliver the best services to customers to ensure the highest customer satisfaction with the right procedures • b...
Barranquilla, colombia | posted on 04/24/2025 op360 is a global workforce solutions provider established in 2006 by experienced entrepreneurs. with a strong commitment to a relationship-first philosophy, we pride ourselves on being a trusted partner to brands and businesses around the world. our comprehensive suite of services includes inbound and outbound customer support, data center operations, outbound sales, finance and accounting, technical support, software and web development, and a wide array of back-office solutions. at op360, we are passionate about driving innovation, agility, and competitive advantage for our clients. responsibilities - conduct thorough background checks on candidates to assess potential security and compliance risks. - lead departmental internal audits to evaluate processes within op360’s ims. - ensure strict enforcement of information security (infosec)-related policies and collaborate with various teams for compliance. - monitor and track incident reports, ensuring that each is properly completed and addressed. - track and report on key compliance metrics related to internal audits. - prepare and present status reports on compliance progress across op360. - participate in internal audits based on op360’s ims frameworks, ensuring alignment with iso 27001, iso 22301, hipaa, soc 2 type 2, and pci dss. - develop and implement remediation plans and strategies to continuously improve op360’s compliance and security posture. - work closely with the it team to enforce and strengthen security and compliance policies. - facilit...
🚀 ¿quieres ser parte del mejor talento global? ¡esta es tu oportunidad! en [bpo global services] somos una comunidad incluyente de talentos globales que construimos lazos con cada contacto. buscamos personas apasionadas, comprometidas y con actitud de servicio. 🌍 estamos buscando: agente bilingüe – italiano (ventas, retención y servicio al cliente) ✅ ¿qué necesitas para aplicar? - nivel avanzado de italiano (oral y escrito). - ser bachiller. - tener experiencia previa en ventas, retención y servicio al cliente. - disponibilidad de tiempo completo. 💼 ¿qué te ofrecemos? - contrato a término indefinido. - salario base de $2.587.000 + bonificación variable de $500.000 + comisiones. - estabilidad laboral y oportunidad de crecimiento. - vacaciones flexibles. - día libre por tu cumpleaños. 🧩 tus funciones incluirán: - atender y resolver inquietudes, quejas y solicitudes de los clientes. - registrar información de cada interacción. - gestionar las aplicaciones relacionadas con la cuenta. - conocer a fondo los productos o servicios asignados. - cumplir con políticas, procedimientos y manuales internos. 🎯 ¿qué estás esperando? ¡Únete a un equipo que valora tu talento y te impulsa a crecer profesionalmente en un excelente ambiente laboral! 📩 aplica ahora y sé parte del cambio....
🌍 ¿quieres ser parte del mejor talento global? esta es tu oportunidad. ✨ ¡somos una comunidad incluyente de talentos globales, que creamos lazos con cada contacto! 🤝💫 actualmente nos encontramos en la búsqueda de analista de calidad bilingüe 📊 funciones: 🎯 monitorear las transacciones y/o interacciones para garantizar el cumplimiento de los parámetros de los clientes. 📅 realizar monitoreos diariamente, basados en la pauta de calidad de cada campaña. 🗣️ ejecutar procesos de retroalimentación usando los estándares habilitados (retroalimentación y entrenamiento). ✅ evaluar constantemente que los parámetros y criterios de atención cumplan con la satisfacción del cliente. 🤝 realizar calibraciones con el equipo de supervisores y formadores del call center. 📊 realizar monitoreo de las transacciones y/o interacciones según los ratios estipulados y los volúmenes requeridos. 📚 actualizar constantemente tu conocimiento del producto y/o servicios que ofrece la empresa para evaluar el desempeño. 📑 generar los reportes que requiera la coordinación del área. 💡 compartir al área de operación y formación las opciones de mejora y desarrollo, como resultado de los monitoreos. 📝 proponer mejoras de los guiones de atención al cliente y ventas. requerimientos: 🎓 técnico, tecnólogo o profesional en áreas relacionadas. 🌐 nivel de inglés b2+. 💡 6 meses de experiencia en el área 🧠 sólidas habilidades analíticas y comprensión técnica. 🗣️ excelente comunicación escrita y verbal. 🤝 habilidades interpersonales excepcionales y atención al cliente. 👀 gran atención...
📢 ¡Únete a nuestra comunidad global de talentos! 🌎✨ en bpo global services, creemos en el poder de las conexiones y en el crecimiento de nuestros equipos. estamos n búsqueda de un/a formador/a bilingue de call center que quiera ser parte de un ambiente dinámico, retador y con oportunidades de desarrollo. 📌 requisitos: ✔ profesional o tecnólogo en educación, comunicación, humanidades o administración. ✔ inglés avanzado (indispensable). ✔ experiencia mínima de 1 año en formación dentro de un call center. ✔ manejo de herramientas ofimáticas y crm. ✔ dominio del paquete de office. 💼 funciones principales: 🔹 actualizar y gestionar el material de formación de las campañas asignadas. 🔹 reportar y documentar los cambios en los contenidos de capacitación. 🔹 preparar materiales, recursos y coordinar sesiones con agentes y supervisores. 🔹 asistir a reuniones con el área de formación, clientes y otros departamentos. 🔹 realizar seguimiento continuo a los agentes en formación inicial y en sus primeras semanas de desempeño. 🔹 elaborar reportes mensuales sobre las capacitaciones realizadas. 🔹 gestionar accesos, cuentas y herramientas necesarias para la formación. 🔹 acompañar pedagógicamente a los agentes en su curva de aprendizaje. 🔹 desarrollar planes de capacitación y contenido actualizado según las necesidades operativas. 🎁 lo que ofrecemos: ✨ contrato a término indefinido con todas las prestaciones de ley. ✨ salario: $2.874.000 + bonificación de $400.000. ✨ vacaciones flexibles para que disfrutes de tu tiempo libre. ✨ día libre en tu cumpleañ...
Reporting to the associate director, regional mkt, the supervisor, digital marketing is responsible for planning, developing, implementing, and managing the overall digital marketing strategy for lead generation and supporting talent acquisition operations. the role includes leading and mentoring creative teams, ensuring high-quality execution across digital channels and content production. responsibilities: builds, plans, and implements the overall social media marketing strategy. designs and runs lead generation campaigns for talent acquisition teams. proven expertise in lead generation for talent attraction is required. experience generating high-volume leads for bpo is a strong plus. builds leads projections based on specific hiring needs. proposes ad strategies accordingly to meet social media contribution goals. oversees and guides creative/content teams, ensuring alignment with brand guidelines and campaign goals. prepares and manages the digital marketing budget assigned locally. • manages all company social media accounts (facebook, instagram, google, etc.) coordinates the creation of digital content aligned with global communication strategies and local market specifics. leads end-to-end digital projects: landing pages, sem campaigns, youtube ads, etc., in partnership with the manager. maintains a strong and consistent brand voice across social channels to boost employer branding and recruitment engagement. creates editorial calendars and syndication schedules. • provides ongoing optimization via business manager. analyzes and communicates performance results, pro...
¿eres una persona dinámica, orientada a resultados y con pasión por la logística? Únete a nuestro equipo de alto rendimiento deservicios compartidos globales (gsc)endhl global forwarding, freight (dgff) , una organización certificada comogreat place to worky reconocida como una de las “20 organizaciones de servicios compartidos más admiradas de 2022” por la red independiente globalshared services & outsourcing network (sson). somos el proveedor interno de servicios compartidos paradhl global forwardingydhl freight (dgff). somos una organización compuesta por más de 4.600 colaboradores, complementados por aproximadamente 500 fte virtuales (bots aplicados a la automatización de procesos). nuestro equipo se distribuye en seis centros de servicios: mumbai, chennai, chengdu, manila, bogotá y budapest. tendrás la oportunidad de interactuar con personas de todo el mundo y formar parte de una organización verdaderamente internacional. en este rol, tendrás la oportunidad de: brindar un servicio de clase mundial dentro de las líneas operativas, apoyando a nuestras regiones y países de dgff a nivel global. el rol incluye una formación integral para realizar de forma competente una variedad de tareas como: apertura de archivos, gestión documental, soporte con detalles de envíos, procesamiento de registros e ingreso de facturas, gestión de costos, validación y enriquecimiento de datos, y atención al cliente global. responsabilidades principales: comprender los requisitos documentales del país/estación correspondiente y ejecutar los trabajos conforme a los procedimientos operativos están...
¿quieres ser parte del mejor talento global? ¡esta es tu oportunidad! en [bpo global services] somos una comunidad incluyente de talentos globales que construimos lazos con cada contacto. buscamos personas apasionadas, comprometidas y con actitud de servicio. estamos buscando: agente bilingüe italiano (ventas, retención y servicio al cliente) ¿qué necesitas para aplicar? nivel avanzado de italiano (oral y escrito). ser bachiller. tener experiencia previa en ventas, retención y servicio al cliente. disponibilidad de tiempo completo. ¿qué te ofrecemos? contrato a término indefinido. salario base de $2.587.000 + bonificación variable de $500.000 + comisiones. estabilidad laboral y oportunidad de crecimiento. vacaciones flexibles. día libre por tu cumpleaños. tus funciones incluirán: atender y resolver inquietudes, quejas y solicitudes de los clientes. registrar información de cada interacción. gestionar las aplicaciones relacionadas con la cuenta. conocer a fondo los productos o servicios asignados. cumplir con políticas, procedimientos y manuales internos. ¿qué estás esperando? ¡Únete a un equipo que valora tu talento y te impulsa a crecer profesionalmente en un excelente ambiente laboral! aplica ahora y sé parte del cambio.el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - 1 año de experiencia - edad: a partir de 18 años...
¡Únete a nuestra comunidad global de talentos! en bpo global services, creemos en el poder de las conexiones y en el crecimiento de nuestros equipos. estamos n búsqueda de un/a formador/a bilingue de call center que quiera ser parte de un ambiente dinámico, retador y con oportunidades de desarrollo. requisitos: profesional o tecnólogo en educación, comunicación, humanidades o administración. inglés avanzado (indispensable). experiencia mínima de 1 año en formación dentro de un call center. manejo de herramientas ofimáticas y crm. dominio del paquete de office. funciones principales: actualizar y gestionar el material de formación de las campañas asignadas. reportar y documentar los cambios en los contenidos de capacitación. preparar materiales, recursos y coordinar sesiones con agentes y supervisores. asistir a reuniones con el área de formación, clientes y otros departamentos. realizar seguimiento continuo a los agentes en formación inicial y en sus primeras semanas de desempeño. elaborar reportes mensuales sobre las capacitaciones realizadas. gestionar accesos, cuentas y herramientas necesarias para la formación. acompañar pedagógicamente a los agentes en su curva de aprendizaje. desarrollar planes de capacitación y contenido actualizado según las necesidades operativas. lo que ofrecemos: contrato a término indefinido con todas las prestaciones de ley. salario: $2.874.000 + bonificación de $400.000. vacaciones flexibles para que disfrutes de tu tiempo libre. día libre en tu cumpleaños porque celebrar es importante. un entorno de trabajo colaborativo...
¿quieres ser parte del mejor talento global? esta es tu oportunidad. ¡somos una comunidad incluyente de talentos globales, que creamos lazos con cada contacto! actualmente nos encontramos en la búsqueda de analista de calidad bilingüe funciones: monitorear las transacciones y/o interacciones para garantizar el cumplimiento de los parámetros de los clientes. realizar monitoreos diariamente, basados en la pauta de calidad de cada campaña. ejecutar procesos de retroalimentación usando los estándares habilitados (retroalimentación y entrenamiento). evaluar constantemente que los parámetros y criterios de atención cumplan con la satisfacción del cliente. realizar calibraciones con el equipo de supervisores y formadores del call center. realizar monitoreo de las transacciones y/o interacciones según los ratios estipulados y los volúmenes requeridos. actualizar constantemente tu conocimiento del producto y/o servicios que ofrece la empresa para evaluar el desempeño. generar los reportes que requiera la coordinación del área. compartir al área de operación y formación las opciones de mejora y desarrollo, como resultado de los monitoreos. proponer mejoras de los guiones de atención al cliente y ventas. requerimientos: técnico, tecnólogo o profesional en áreas relacionadas. nivel de inglés b2+. 6 meses de experiencia en el área sólidas habilidades analíticas y comprensión técnica. excelente comunicación escrita y verbal. habilidades interpersonales excepcionales y atención al cliente. gran atención al detalle y minuciosidad. experiencia en excel y powerpoint. b...
Job summary about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. taskus people first culture has grown the company to have approximately 45k employees worldwide. we are currently in twenty-three locations across twelve countries, including the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo) we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. qualifications - bachelor's degree in business, finance, or a related discipline - minimum of 3 years of audit experience; at least two of those years focused on contractual compliance - ability to handle confidential information with a high level of responsibility and integrity - cpa or a certified compliance professional is a plus, but not required - legal background and previous studies in law are a plus, but not required - strong knowledge and understanding of relevant legal and regulatory requirements, such as pci dss, iso 2700x, iso 223001, soc 2, sox, hipaa, and data pro...
Job summary do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore responsibilities - provide excellent support experience to customers via all relevant communication channels. - identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. - provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - deliver the best services to customers to ensure the highest customer satisfaction with the right procedures - build sustainable relationships and engage customers by taking the extra mile - any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. qualifications - preferably with 2 years of working experience in the related field is required for this position. however, fresh graduates are encouraged to apply. - possesses strong time management skills and...
¡lleva tu talento a otro nivel como ejectivo de ventas corporativas b2b en bpo global services! ¿te apasionan las ventas consultivas, la estrategia comercial y construir relaciones de largo plazo con clientes? ¡esta es tu oportunidad de brillar! en b...
¡Únete al talento global de bpo global services! en bpo global services, construimos conexiones poderosas con cada interacción. somos una comunidad diversa e incluyente, orientada a la excelencia y la innovación constante. hoy buscamos un(a) director...
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