Importante multinacional del sector de bpo esta en busqueda de un profesional con experiencia como gestor de tiempo real, el cual tendra a cargo las siguientes responsabilidades: dar alarmas tempranas sobre lo sucedido en cada intervalo sobre nivel de servicio, nivel de abandono y aht / tma o productividad para procesos back. dar alarmas tempranas sobre lo sucedido en cada intervalo sobre tiempos de primera respuesta. identificación de las posibles causas de la pérdida de indicadores si es el caso, a nivel operativo (volumen de contactos, aht, adherencia, entre otros) generar hipótesis sobre el motivo de los contactos de los clientes o casos, que nos estén impactando los indicadores monitorear performance global de las operaciones conocer la programación diaria de la operación y controlar su cumplimiento para dar alarmas o proponer acciones en caso de que la planeación no se dé. requisitos: tecnólogo o estudiante de sexto (6) semestre en delante de carreras profesionales experiencia mínima de un (2) años en procesos estadísticos y análisis de datos e información en operaciones de atención presencial, telefónica, digital o similar, preferiblemente en el sector de telecomunicaciones o servicios. excelente conocimiento de sistemas ofimáticos te ofrecemos: contrato indefinido estabilidad crecimiento modalidad presencial si cumples el perfil y quieres ser parte de este gran team, ¡postulate! - educación mínima: universidad / carrera tecnológica...
Importante multinacional del sector de bpo esta en busqueda de un profesional con experiencia como gestor de tiempo real, el cual tendra a cargo las siguientes responsabilidades: dar alarmas tempranas sobre lo sucedido en cada intervalo sobre nivel de servicio, nivel de abandono y aht / tma o productividad para procesos back. dar alarmas tempranas sobre lo sucedido en cada intervalo sobre tiempos de primera respuesta. identificación de las posibles causas de la pérdida de indicadores si es el caso, a nivel operativo (volumen de contactos, aht, adherencia, entre otros) generar hipótesis sobre el motivo de los contactos de los clientes o casos, que nos estén impactando los indicadores monitorear performance global de las operaciones conocer la programación diaria de la operación y controlar su cumplimiento para dar alarmas o proponer acciones en caso de que la planeación no se dé. requisitos: tecnólogo o estudiante de sexto (6) semestre en delante de carreras profesionales experiencia mínima de un (2) años en procesos estadísticos y análisis de datos e información en operaciones de atención presencial, telefónica, digital o similar, preferiblemente en el sector de telecomunicaciones o servicios. excelente conocimiento de sistemas ofimáticos te ofrecemos: contrato indefinido estabilidad crecimiento modalidad presencial si cumples el perfil y quieres ser parte de este gran team, ¡postulate!...
Descripción de la empresa: somos el primer contact center y bpo en colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. nuestra trayectoria se basa en nuestro propósito "mejorar vidas, nuestro compromiso", lo que nos permite generar bienestar y eficiencias en nuestros clientes y colaboradores. contamos con una amplia red de 6.500 colaboradores distribuidos en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica. misión del cargo: realizar capacitaciones del proceso de inducción, producto digital y crecimiento personal para la campaña. funciones del cargo:...
Overview we are pepsico join pepsico and dare to transform! we are the perfect place for curious people, thinkers and change agents. from leadership to front lines, we're excited about the future and working together to make the world a better place. being part of pepsico means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. pepsico has recognized brands such as detodito, tropicana, cheese tris, concordia, platanitos, kchitos, among others. a career at pepsico means working in a culture where all people are welcome. here, you can dare to be you. no matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. know a little more: pepsicojobs join pepsico, dare for better. responsibilities the opportunity: assure customer service and success model deployment for colombia b2b operation as latam benchmark, including support and top line protection campaigns as enabler of digitalization and omnichannel model, as well as front line evolution to market developer. minimize b2b churn (customer abandonment) through vendor contract management and stakeholders alignment. your impact: as b2b customer success supervisor your responsibilities would consist of: model support implementation (local – latam – global) for customers and sales team requirements top line protection model deployment for colombia according to b2b database follow up of daily and monthly sales performance rel...
Overview we are pepsico join pepsico and dare to transform! we are the perfect place for curious people, thinkers and change agents. from leadership to front lines, we're excited about the future and working together to make the world a better place. being part of pepsico means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. pepsico has recognized brands such as detodito, tropicana, cheese tris, concordia, platanitos, kchitos, among others. a career at pepsico means working in a culture where all people are welcome. here, you can dare to be you. no matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. know a little more: pepsicojobs join pepsico, dare for better. responsibilities the opportunity: assure customer service and success model deployment for colombia b2b operation as latam benchmark, including support and top line protection campaigns as enabler of digitalization and omnichannel model, as well as front line evolution to market developer. minimize b2b churn [customer abandonment] through vendor contract management and stakeholders alignment. your impact: as b2b customer success supervisor your responsibilities would consist of: model support implementation [local – latam – global] for customers and sales team requirements top line protection model deployment for colombia according to b2b database follow up of daily and monthly sales performance related to top...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: realizar capacitaciones tanto del proceso de inducción, producto digital y de crecimiento personal para la campaña. **funciones del cargo**: coordinar y desarrollar planes mensuales de capacitación para asesores y personal en temas críticos o de refuerzo. además, se cumplir con requerimientos específicos para la certificación de nuevos grupos de asesores. evaluar los conocimientos de producto, seguimiento a las horas de formación y reporte a las areas encargadas. también se lleva a cabo el proceso de inducción y se gestiona la comunicación sobre cambios o novedades en el producto. **requisitos**: tecnólogo o estudiante de 4to semestre mínimo 1 año de experiência en formación call center o producto digital - manejo de herramientas ofimáticas, análisis ...
Somos la evolución en customer experience: contribuimos a un mundo mejor promoviendo interacciones positivas entre las personas a través de nuestros servicios de contact center & bpo, desarrollos tecnológicos e innovación. siendo parte de nuestro contact center & bpo, vas a contribuir en co-diseñar una estrategia omnicanal para un customer care integral, con soporte tecnológico y con foco en quienes más importan: las personas. queremos que te sumes a proyectos desafiantes, dinámicos e innovadores, siendo responsable de: - alcanzar los objetivos de diferentes cuentas de atención al cliente brindando información general y necesaria, resolviendo consultas e inquietudes, ofreciendo alternativas de solución con calidad y calidez. - generar una experiência positiva en el contacto a través de los diferentes canales comunicacionales. te invitamos a postularte si - la curiosidad es tu motor y siempre estás pensando en superar tus propios límites. - tomás tus responsabilidades con compromiso y dedicación, y valoras cada pequeño logro como un paso que te acerca más a ver grandes resultados. - perseguís la excelencia, pero también sabes apreciar que cada error es una oportunidad para aprender. - te encanta aportar buena vibra y fomentar un buen ambiente laboral, promoviendo el bienestar de las personas y del medioambiente. - disfrutas del trabajo en equipo y contribuís a la construcción de vínculos sanos. - si sentís que tenes todo el potencial para este puesto, aunque no cuentes con experiência previa. **requisitos**: - edad: mayor a 18 años. - residir en córdoba capital...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: evaluar la gestión para identificar oportunidades de mejora y desviaciones en el servicio con las operaciones garantizando la calidad **funciones del cargo**: se realiza seguimiento a los procesos para garantizar alta calidad, alertando sobre desviaciones y situaciones que afecten las metas de las campañas. además, se monitorean los resultados de las campañas, se elaboran informes de calidad y se generan estadísticas para evaluar el comportamiento operativo. también se asegura la integridad de los datos suministrados y se monitorean las transacciones del canal de servicio. el personal participa activamente en capacitaciones y cumplimiento de indicadores y explicar los resultados obtenidos. **requisitos**: tecnólogo o estudiante de 4to semestre mínimo 1...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: realizar capacitaciones tanto del proceso de inducción, producto digital y de crecimiento personal para la campaña. **funciones del cargo**: coordinar y desarrollar planes mensuales de capacitación para asesores y personal en temas críticos o de refuerzo. además, se cumplir con requerimientos específicos para la certificación de nuevos grupos de asesores. evaluar los conocimientos de producto, seguimiento a las horas de formación y reporte a las areas encargadas. también se lleva a cabo el proceso de inducción y se gestiona la comunicación sobre cambios o novedades en el producto. **requisitos**: tecnólogo o estudiante de 4to semestre mínimo 1 año de experiência en formación call center o producto digital - manejo de herramientas ofimáticas, análisis y g...
Somos la evolución en customer experience: contribuimos a un mundo mejor promoviendo interacciones positivas entre las personas a través de nuestros servicios de contact center & bpo, desarrollos tecnológicos e innovación. siendo parte de nuestro contact center & bpo, vas a contribuir en co-diseñar una estrategia omnicanal para un customer care integral, con soporte tecnológico y con foco en quienes más importan: las personas. queremos que te sumes a proyectos desafiantes, dinámicos e innovadores, siendo responsable de: - alcanzar los objetivos de diferentes cuentas de atención al cliente brindando información general y necesaria, resolviendo consultas e inquietudes, ofreciendo alternativas de solución con calidad y calidez. - generar una experiência positiva en el contacto a través de los diferentes canales comunicacionales. te invitamos a postularte si - la curiosidad es tu motor y siempre estás pensando en superar tus propios límites. - tomás tus responsabilidades con compromiso y dedicación, y valoras cada pequeño logro como un paso que te acerca más a ver grandes resultados. - perseguís la excelencia, pero también sabes apreciar que cada error es una oportunidad para aprender. - te encanta aportar buena vibra y fomentar un buen ambiente laboral, promoviendo el bienestar de las personas y del medioambiente. - disfrutas del trabajo en equipo y contribuís a la construcción de vínculos sanos. - si sentís que tenes todo el potencial para este puesto, aunque no cuentes con experiência previa. **requisitos**: - edad: mayor a 18 años. - r...
**descripción empresa**: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país. contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiências. **misión del cargo**: evaluar la gestión para identificar oportunidades de mejora y desviaciones en el servicio con las operaciones garantizando la calidad **funciones del cargo**: se realiza seguimiento a los procesos para garantizar alta calidad, alertando sobre desviaciones y situaciones que afecten las metas de las campañas. además, se monitorean los resultados de las campañas, se elaboran informes de calidad y se generan estadísticas para evaluar el comportamiento operativo. también se asegura la integridad de los datos suministrados y se monitorean las transacciones del canal de servicio. el personal participa activamente en capacitaciones y cumplimiento de indicadores y explicar los resultados obtenidos. **requisitos**: tecnólogo o estudiante de 4to semestre mínimo 1 añ...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país.contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: apoyar el area de transformacion digital * funciones del cargo: desarrollo de funcionalidades asociadas a los servicios de inteligencia artificial (bots de voz y texto)desarrollo de proyectos para clientes internos y externos (voicebots, chatbots)realizar investigación y pruebas sobre servicios o productos del mercado asociados con servicios de ia. * requisitos: -· estudiante de ultimos semestres de carreras a fines a inteligencia artificial-· contar con el aval de la universidad para realizar practicas-· manejo de herramientas ofimáticas, análisis y gestión de información. * condiciones oferta: * beneficios: -plan carrera-programas de crecimiento personal y espiritual-descuentos con diferentes aliados-afiliación a fondo de empleados * descripción proceso de selección: ...
Job description our client, gatestone & co. established in 1926, have forged an exceptional legacy in the realm of contact center and bpo services. with a steadfast commitment to delivering customer care, technical support, tele sales, digital solutions, social media management, back office support, and receivable management, our client emerges as a paragon of excellence. their global footprint spans interactions with renowned fortune 500 companies, making an impact that reverberates across industries. they have meticulously woven a work environment that values expertise, nurtures growth, and rewards innovation. by fostering a culture of service excellence and forward thinking, our client empowers its employees to be drivers of change. with accolades like the jd power & associates award for customer service excellence, our client signifies a commitment to exceptional performance and global recognition. embark on this journey with them, where your aspirations find a thriving ecosystem to flourish. job description be part of our client’s team as a senior proposal writer , where your expertise in transforming complex technical concepts into clear and engaging documentation will shape the future of technology. in this role, you'll have the opportunity to create and maintain a diverse range of technical documentation, including rfps, user guides, and installation manuals. your words will bridge the gap between intricate technical details and various audiences, contributing to our client's mission of delivering top-tier services. here’s an overview of your future role: empl...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally.presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand ...
Intouchcx bogota, d.c., capital district, colombia about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job are you looking for an exciting new challenge? intouchcx is looking for you! as one of the world’s leading outsourcing companies, intouchcx is seeking our next generation of leaders. by fostering a bold and competitive culture, we set the bar for excellence, both internally and within the bpo industry. we’re hiring a training lead to oversee training initiatives by providing support and supervision to our training facilitators and training support staff. our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives. as training lead, you will… promote an inclusive learning environment with a focus on employee engagement and retention manage the client-partner relationship as the point of contact for the training team provide coaching and development based on performance evaluations to direct reports analyze trainee performance and trends participate in client-partner meetings be responsible for various tasks such as business reviews, reporting obligations and project manag...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of operations manager. the manager operations will be responsible for ensuring efficient operations, implementing best practices, and driving continuous improvement initiatives to enhance productivity and customer satisfaction. requirements to apply: education and essential experience: 5+ years of experience in bpo operations with at least 3+ years at managerial level. should have deep knowledge and understanding of the bpo/contact centre operations, competition & market trends in bpo industry. personal style enablers: ability to motivate and inspire teams. excellent people manager, open to direction and a collaborative work style and commitment to get the job done. confident, flexible with the ability to work in a fast paced and changing environment. show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. job responsibilities: develop and implement operational policies and procedures to streamline processes and improve efficiency. monitor daily operations and address issues promptly to minimize disruptions and ensure smooth workflow. build and maintain strong relationships with clients, understanding their business needs and ensuring the delivery of high-quality services. identify areas for process improvement and implement strategies to enhance operational efficiency. analyze exist...
Empresa call center. ventas nacionales. requiere incorporar. a. su. equipo de. trabajo coordinador. de ventas nacionales no presentes se requiere tener experiencia. en 1-reclutamiento de ejecutivos 2- capacitacion y puesta en marcha. de. los ejecutivos 3- manejo de plataformas credibanco y redeban 4- manejo de contracargos. visa - master card - amex - diners 4- habilidades comerciales 5- hablilidades. de. trabajo bajo presion 6- manejo de. venta no presente. 7- experiencia. certificada...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of quality analyst . the quality analyst will be in charge of auditing interactions from agents, providing feedback to agents based on qa rubrics from the campaign, and assisting with internal and external calibration. audit and analyze interactions for non-conversion analysis; hygiene checks to avoid any mispractice. requirements to apply: 6 months of experience in the role. 6 months of experience in the bpo industry. english communication and writing skills: b2 job responsibilities: auditing interactions from agents, providing feedback to agents based on qa rubrics from the campaign, and assisting with internal and external calibration. audit and analyze interactions for non-conversion analysis; hygiene checks to avoid any mispractice. we offer: indefinite term contract + benefits according to law. professional growth in the company (professional career). full availability + 2 days off per week. about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to delivering innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focus on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. w...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of team leader. the team leader will be responsible for managing all team and process related issues for a us based airlines’ baggage desk call center. this would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. the team size would be of 15 - 20 agents on inbound calls from airlines customers. requirements to apply: education and essential experience: graduate in any discipline, with good academic profile. should have minimum 4 years bpo experience. 1 year in supervisor or tl role. should be proficient with ms office esp. excel. english communication and writing skills: b2 level. knowledge, skills and other abilities: strong team-building skills. able to effectively assess operational inefficiencies. exceptionally talented at devising appropriate goals. good knowledge of measurable tasks. competent at social oral and written communication. excellent goal tracking and report writing. excellent communication and leadership skills. organizational and time-management skills. job responsibilities: managing service level of the team production/quality/shrinkage/attrition. ensuring that projects assigned are taking place as per client specifications and all team members perform as per the standard. provide coaching/training to new members. co...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...
About taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. join our team today and experience firsthand...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of work force management wfm tl. requirements to apply: • graduate in any discipline, with good academic profile. • minimum 4 years bpo experience. • 1 year in supervisor or tl role. • be proficient with ms office esp. excel. • analytical and methodical abilities. • strong team-building skills. • able to effectively assess operational inefficiencies. • good knowledge of measurable tasks. • excellent goal tracking and report writing. • strong supervisory skills with an eye for detail. • excellent written and verbal communication skills in english (b2+). • flexible and adaptive to work schedules. • high level of integrity and accountability. we offer: indefinite term contract + benefits according to law. 3.200.000 base salary. professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo. about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact ce...
Security operations center senior analyst posted 30+ days ago full-time colombia about taskus: taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. the people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states. it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! we at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. what we offer: at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. we take pride in our inclusive environment and positive impact on the community. moreover, we actively encourage internal mobility and professional growth at all stages of...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of work force management wfm tl. requirements to apply: • graduate in any discipline, with good academic profile. • minimum 4 years bpo experience. • 1 year in supervisor or tl role. • be proficient with ms office esp. excel. • analytical and methodical abilities. • strong team-building skills. • able to effectively assess operational inefficiencies. • good knowledge of measurable tasks. • excellent goal tracking and report writing. • strong supervisory skills with an eye for detail. • excellent written and verbal communication skills in english (b2+). • flexible and adaptive to work schedules. • high level of integrity and accountability. we offer: indefinite term contract + benefits according to law. 3.200.000 base salary. performance incentives up to 15% professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality ...
4.000.000 $ (gross monthly) 1 position 28/feb/2025 full time this is your chance! at bpo global services , we are an inclusive community of global talent, building strong connections with every interaction. we’re currently looking for a training coordinator who is passionate about talent development to join our team. responsibilities: design, implement, and lead training and development strategies to enhance our employees' skills, aligning programs with the company's operational and strategic needs. continuously analyze the company’s training needs. design, manage, and evaluate training programs aligned with business goals. create and update training materials based on client standards and expectations. plan and prioritize training sessions according to organizational objectives. monitor the effectiveness of training programs to ensure team development. analyze training metrics and implement strategic improvements. track and assess learning outcomes to measure impact. manage digital tools to enhance training accessibility. prepare reports on training initiatives and their results. requirements: degree or diploma in education sciences. experience: at least 1 year in a similar role within a contact center. university / professional career. 1 year of professional experience. what we offer: a dynamic, inclusive, and learning-driven environment. professional growth opportunities. a team that values your ideas and talent. salary: $4,000,000 + full legal benefits. job stability: permanent contract. special rates at gyms. discounts at stores, restaurants, and medical services. fina...
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