Join to apply for the sourcer role at ttg talent solutions job description – talent sourcer experience: 6+ months in sourcing or recruiting support english level: advanced (essential) about the role: we are seeking a motivated and detail-oriented tal...
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**junior recruiter / reclutador corporativo bilingue** job**:talent acquisition** primary location**:medellin, colombia (el poblado)** schedule**:7am-5pm monday through friday (no weekends)** salary**:$600 usd base salary + commissions** **who are we?** a ttg talent solutions is a dynamic industry leading recruitment organization that utilizes innovative technology and partnerships, internally and externally, to find the best talent to join our client’s organizations. this is not a sales position. it is a human resources and talent acquisition position. **what would you do?** - you will ensure that minimum qualification standards and appropriate job-offer parameters (salary, relocation allowance, signing bonus, etc.) are established prior to posting positions. we work as a team, so you will never have to go through any of these processes by yourself. ttg’s culture is based on trust and communication, so we will all succeed together. **what are we looking for?** **minimum qualifications**: - **fluent english knowledge. **able to read, write, but specially talk and understand in english. - one (1) year of sales or general work experience, 1+ years of recruiting preferred not required. - great attitude, humble and not take no for an answer **salary**: $2,500,000 - $5,000,000 per month application question(s): - el pago sera $600 dolares al mes mas bonificaciones, esta de acuerdo? - what is your english level? basic, intermedium, advanced? **education**: - bachelor's (preferred) **language**: - english (preferred) pay: $2,400,000 - $5,0...
**senior java developer** **medellin** **full-time - permanent** **salary depending on experience** at ttg talent solutions we are looking for a senior java developer to join one of our amazing clients. **essential functions** - design and develop software solutions according to requirements and needs. - create solutions that strengthen current processes. - develop solutions that generate a high-quality product. - generate documentation for the developed products. - provide technical guidance. **responsibilities** - develop solutions that deliver a quality product. - understand the needs of the stakeholders. **basic requirements** - bilingual, a high level of competence in english and spanish. - experience in the health and/or travel insurance industry. - excellent oral and written communication skills to discuss issues and needs, and propose solutions with stakeholders. - proactive in proposing creative solutions to problems presented. - agility to solve problems and develop solutions. - ability to work in teams. - strong organization and attention to detail skills. - skilled with microsoft office programs such as word, excel, powerpoint, etc. **necessary knowledge** - solid experience in java (high level) - grails framework - hibernate - mariadb - aws - desirable knowledge in gradle - knowledge and experience in agile development at ttg, _“we believe in making a difference one person at a time,”_ ttg opt indr **job types**: full-time, permanent pay: $12,000,000 - $14,000,000 per month ability to commute/relocate: - medellí...
**claims adjudicator** **medellín** **permanent position** **monday to friday, 7:30 am - 5:00 pm - colombian calendar / hybrid** **description**: the claims adjudicator is responsible for evaluating and processing claims in accordance with policy benefits and contractual conditions. maintaining high-quality standards by ensuring accurate claims adjudication. **responsibilities and functions**: **essential functions**: - review and adjudicate claims based on policy benefits. - submit claims for coverage analysis to the medical department in specific cases. - generate reports. - ctp coding. - icd-10 coding. - validate banking information. - associate medications with the presented diagnosis. - validate expenses with coverage renewal dates. - calculate expenses and deductibles per policy year. - validate waiting periods. - validate pre-existing conditions, exclusions, and deductible increases. - validate service dates. - perform currency conversions. **requirements (knowledge and skills)**: - student or holder of a degree in business administration or related fields. - minimum of two years of experience in the field. - experience in high-quality customer service. - competence in relevant software utilities. - effective communication, both oral and written. - ability to work under pressure. - dynamic and energetic. - strong interpersonal skills. - ability to follow oral and written instructions. - and substance-free workplace to ensure the safety and well-being of all employees.** at ttg, **_“we believe in making a difference one person ...
Ubicación oficina: el poblado - medellín, colombia **¿quiénes somos?** a ttg talent solutions es una organización de reclutamiento dinámica y líder en la industria de estados unidos, que utiliza tecnología innovadora con herramientas internas y externas para encontrar el mejor talento para unirse a las organizaciones de nuestros clientes (compañías americanas). **¿qué harías?** 3. se asegurará de que se establezcan estándares mínimos de calificación y parámetros apropiados de oferta de trabajo (salario, subsídio de reubicación, bonificación de firma, etc.) antes de publicar puestos. todas estas actividades seran realizadas en ingles trabajamos en equipo, por lo que nunca tendrás que pasar por ninguno de estos procesos por ti mismo. la cultura de **ttg **se basa en la confianza y la comunicación, por lo que todos tendremos éxito juntos....
**loyalty specialist** **medellin** **full-time - permanent** **salary $3'500.000 cop** at ttg talent solutions we are looking for a **loyalty specialist** to join one of our amazing clients. you will be in charge of providing support to the commercial area management in the customer retention and/or insured area. achieve a high percentage of insureds who renew their contracts with the company. negotiate with the insureds and provide them with different alternatives or options within our plans to retain the customer. - **basic functions**: - prepare semiannual progress reports on goals, with details of why some insureds chose not to renew, if applicable. - telemarketing, follow-up, and debt collection. **minimum requirements (knowledge, skills, and abilities)**: - higher education in sales, marketing, or a related degree - english 90% - experience in pre-paid medical insurance. - experience in quality customer service. - knowledge and good use of utilities - proactivity - effective communication, expressing and communicating correctly and orally and in writing. - ability to work under pressure with closing dates. - dynamism - energy. - ability to handle interpersonal relationships. - follow oral and written instructions. - at ttg, **_“we believe in making a difference one person at a time,”_** ttg opt...
**job title: customer service representative** **location: medellin - full in-person** **type: permanent position** **salary expectation: $3,000,000 to $3,500,000 depending on experience** **essential functions**: - handle and respond to calls from providers, agencies, agents, and policyholders. - prepare reports on banking information. - prepare reports to request pending information. - review specific cases with agencies and providers. - reconcile account statements. - conduct service meetings with agencies. - complete t5 forms (pre-existing conditions). **requirements (knowledge, skills, and abilities)** - language proficiency. - minimum of two years of experience in the field. - experience in high-quality customer service. - proficiency in microsoft office utilities. - effective communication, both oral and written. - ability to work under pressure. - dynamic and energetic. - strong interpersonal skills. - ability to follow oral and written instructions. join our team and be part of a dynamic work environment where your skills and experience will contribute to the success of our organization! at ttg, **_“we believe in making a difference one person at a time,”_** ttg opt...
**job title: bilingual virtual assistant** **location: medellín, colombia** **salary: $2,700,000 cop per month** **on-site role, monday to friday, 7:30 am - 5:00 pm - colombian calendar.** **indefinite term contract** **job description**: the policy issuance specialist will provide support to the emissions team and efficiently address the needs that arise in each policy. working collaboratively with other departments involved in the process, the specialist will ensure timely delivery. **responsibilities and duties**: - provide support to the emissions team, resolving policy-related needs promptly and effectively. - collaborate with other departments involved in the process to meet delivery timelines. - maintain effective communication with all stakeholders. - work proactively to identify and address issues. - display a proactive attitude, taking the initiative to identify and address potential challenges. **basic requirements**: - currently pursuing or holding a degree in business administration or a related field. - intermediate english language skills. - intermediate portuguese language skills - it's a plus. - experience in customer service. - proactive attitude and ability to take initiative. - superior and effective communication skills. - ability to work under pressure. - a dynamic and energetic approach to work. at ttg, “we believe in making a difference one person at a time,” ttg opt...
**asesor comercial - bilingüe** **medellin** **full-time - permanent** **salary $3'500.000 cop + commissions** at ttg talent solutions we are looking for a **commercial agent** to join one of our amazing clients. you will be in charge of providing support to the commercial area management in the customer retention and/or insured area. achieve a high percentage of insureds who renew their contracts with the company. negotiate with the insureds and provide them with different alternatives or options within our plans to retain the customer. **basic functions**: - prepare semiannual progress reports on goals, with details of why some insureds chose not to renew, if applicable. - telemarketing, follow-up, and debt collection. **minimum requirements (knowledge, skills, and abilities)** - english 80% - experience in pre-paid medical insurance. - experience in quality customer service. - knowledge and good use of utilities - proactivity - effective communication, expressing and communicating correctly and orally and in writing. - ability to work under pressure with closing dates. - dynamism - energy. - ability to handle interpersonal relationships. - follow oral and written instructions. at ttg, **_“we believe in making a difference one person at a time,”_** ttg opt...
**administration coordinator** **summary** the goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. **responsibilities** duties and responsibilities include but are not limited to: - coordinate sales team by managing schedules, filing important documents, and communicating relevant information - ensure the adequacy of sales-related equipment or material - create sample profiles in our database - assist in the preparation and organizing of promotional material for events - ensure adherence to laws and policies - upload lists from excel into the database when requested - keep database updated with correct contact and company information - represents ttg with the highest level of excellence and the highest level of integrity **job qualifications and skill sets** below are the qualifications expected of the sales coordinator: - proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus. - great computer skills (ms office) - proficient / fluent in english - well-organized and responsible with an aptitude in problem-solving - excellent verbal and written communication skills - a _team player_ with high level of dedication - bsc/ba in business administration or relevant field; certification in sales or marketing will be an asset at ttg, **"we believe in making a difference one person at a time," **ttg opt. pay: $2,000,000 per month ability to commute/relocate: - medellín, antioquia: reliably com...
**it compliance analyst (remote)** **location**: remote **schedule**: monday to friday **type**: contractor **description**: **responsibilities and duties**: - engage in planning and conduct security and privacy risk assessments, ensuring authentication, authorization, integrity, and availability of information assets. - contribute to third-party risk assessments, identifying threats, consequences, and vulnerabilities to business assets, products, and services. - drive the development and compliance of information security and privacy policies, safeguarding information assets and intellectual property. - maintain the enterprise governance risk and compliance (grc) systems, establish continuous monitoring capabilities, and report on key performance indicators. - assist in the continuous improvement of enterprise certifications, including iso27001, iso27701, soc2, and pci. - provide training to developers on security best practices. **requirements**: - 4-6 years of full-time work experience in audit or risk management, demonstrating expertise in leading security assessments. - familiarity with security compliance frameworks and requirements such as soc 1/2, hitrust, fedramp, pci, iso27001, nist csf. - desired professional security management/assessment certification (cisa, iso lead implementer, iso lead auditor, or equivalent). **skills**: - strong language skills for effective communication with stakeholders. - proficiency in mathematical concepts and problem-solving. **physical demands**: this role may occasionally require lifting and installing...
Job duties and responsibilities: **relationship and performance management** - develop relationships with all levels of clients and achieve positive reviews about - work with insurance agents throughout latam and internal operations teams to understand and fulfill clients’ - serve as the main point of contact for all matters related to the - ensure consistent engagement with accounts (calls, in‐person visits, webinars, ). - respond to inquiries from clients and agents and provide updates in a timely - resolve complaints and follow through to appropriate - act as issue escalation point and proactively recommended solutions to challenging client situations. - facilitate agent’s sales efforts by providing reports and information with regards to our product offering, services, tools and company information in - promote products through sales presentations, explain product characteristics, added benefits and - gather and communicate feedback from and to - monitor agency performance, anticipate changes and - coordinate agents seminar and visits, provide in person trainings and webinars on products, resources and company - respond to inquiries regarding process, services and - track sales incentives and revenue generation - support agents sales efforts in closing new business to achieve growth and sales - generate quotes for individual and affinity - collaborate with sales to expand customer base and generate new - keep track of agency sales and prepare reports on account - execute call plans to follow up on pending cases to help increase closing - collabora...
Responsibilities: - coordinate and assist in day-to-day operations. - develop relationships with all levels of customers to facilitate processes. - serve as the primary point of contact for all travel policy matters. - evaluate requests for corporate proposals and collect requirements to make contributions. - keep an updated record of the status of the proposals. - prepare a proposal according to the particularities of the plan. - train agents in the characteristics and management of the plan and tools through corporate presentations. - prepare and maintain records of files, customer profiles, etc. - support the process of corporate group renewals within established times. - complete monthly reports on group management and perform periodic follow-ups. interdepartmental collaboration to identify areas of improvement and opportunity, participate in projects and assigned initiatives. - ensure service agreements for corporate groups. - create and maintain up-to-date process guides and flow identify and report opportunities for improvements and draft requirements for system developments related to travel vip online tools. **skills**: - bilingual, with a high level of proficiency in english and spanish. portuguese is extra. - experience in the health insurance industry and/or travel. - excellent oral and written communication skills. - strong organizational skills and attention to detail. - skilled with microsoft office programs, such as word, excel, powerpoint, etc. - customer service by phone and in-person and teamwork ability. education/vocational train...
**summary** the goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. **responsibilities** duties and responsibilities include but are not limited to: - coordinate sales team by managing schedules, filing important documents, and communicating relevant information - ensure the adequacy of sales-related equipment or material - create sample profiles in our database - assist in the preparation and organizing of promotional material for events - ensure adherence to laws and policies - upload lists from excel into the database when requested - keep database updated with correct contact and company information - represents ttg with the highest level of excellence and the highest level of integrity **job qualifications and skill sets** below are the qualifications expected of the sales coordinator: - proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus. - great computer skills (ms office) - proficient / fluent in english - well-organized and responsible with an aptitude in problem-solving - excellent verbal and written communication skills - a _team player_ with high level of dedication - bsc/ba in business administration or relevant field; certification in sales or marketing will be an asset at ttg, **"we believe in making a difference one person at a time," **ttg opt. pay: $2,000,000 per month ability to commute/relocate: - medellín, antioquia: reliably commute or planning to relocate befo...
**analista contable** **ubicación**:medellín - on site **horario**:lunes a viernes de 7:30 a.m. a 5:00 p.m. **descripción del trabajo**: actualmente, estamos buscando un asociado de servicios de contabilidad orientado a los detalles, que trabaje bien en un entorno de equipo y se sienta cómodo asumiendo todas las fases de los compromisos. este puesto se centra principalmente en servicios de contabilidad para múltiples clientes de pequeñas empresas. las responsabilidades del asociado de servicios de contabilidad incluyen interactuar con los clientes, obtener documentos fuente e ingresar datos en el software de contabilidad. **responsabilidades**: - preparación de estados financieros mensuales. - revisión de los asientos contables del cliente. - conciliación de extractos bancarios, preparación del impuesto sobre las ventas. - registro de ajustes de asientos del diario según sea necesario. - analizar y minimizar las obligaciones tributarias mediante la implementación de estrategias de reducción de impuestos. - gestionar la carga de trabajo individual para garantizar que se cumplan los plazos de presentación. **requerimientos**: - licenciatura en contabilidad. - 2+ años de experiência contable preferiblemente. - experiência en el uso de software y aplicaciones contables. - capacidad para manejar múltiples compromisos con clientes. - profesionalismo e integridad. - excelentes habilidades de comunicación, tanto verbal como escrita. - capacidad para priorizar y administrar el tiempo de manera eficiente. - fuertes habilidades analíticas y de resolución de...
**position: business analyst** **monthly salary: (based on experience)** **contract type: direct hire. indefinite term contract** **location: medellín, colombia. fully presential** **schedule: monday to friday, 8:00am to 5:00pm** **about the company** this is a company that offers international health insurance plans that provide extensive coverage around the world. these plans are designed to cater to different stages of life, from having a new family member to retirement, and offer flexible options to suit individual needs. **description**: the business analyst will analyze data, identify trends and opportunities, and develop solutions to help the organization improve its performance and reach its goals. business analysts are also responsible for gathering requirements, developing specifications and testing software solutions. **responsibilities**: - gather information and identify the needs of external users requesting the projects. - establish action plans. - prepare requirement documents for developers. - carry out reviews and validation tests of the projects. **requirements**: - advanced english is spoken and written (essential) - management of microsoft office - experience of at least 2 years in similar positions - knowledge of the business (optional) - six sigma certification (optional) - possess a degree in business administration or related careers. at ttg, “ **we believe in making a difference one person at a time,” **ttg opt...
**posición: líder de equipo de reclutamiento de finanzas y contabilidad** **lugar: medellín - colombia** **modalidad de trabajo: 100% presencial** **horario: lunes - viernes 7:00 a.m. a 5:00 p.m.** **tipo de contrato: termino indefinido** **¿a quién estamos buscando?** ¿eres un profesional de las finanzas o la contabilidad en busca de un nuevo desafío? ¿posees pasión por identificar y nutrir el talento? estamos buscando personas como tú para unirse a nuestro equipo como líder de equipo de reclutadores de finanzas y contabilidad. ya seas un reclutador experimentado o estés buscando hacer la transición al mundo de la adquisición de talento, ¡queremos conocerte! **cualificaciones clave**: **experiência en finanzas y contabilidad**: experiência y experticia demostrados en los campos de finanzas y contabilidad.comunicación y liderazgo: se valoran altamente las habilidades de inteligencia emocional, comunicación sólida, el pensamiento estratégico y las cualidades de liderazgo. buscamos personas que puedan negociar, planificar e inspirar eficazmente a otros hacia objetivos compartidos. **¿qué ofrecemos?** **1. crecimiento y desarrollo**:Únete a nuestro equipo y asume un papel crucial en la conexión de talentosexcepcionales con oportunidades incomparables. contribuye a tener un impacto positivo tanto en elmercado como en nuestra empresa, al tiempo que avanzas en tu carrera. **requisitos**: - título profesional en contabilidad, finanzas o campos relacionados. - experiência mínima de 3 años en contabilidad o finanzas. - nível avanzado de competencia en inglé...
**líder de recursos humanos** **location: on-site** **employment type: permanent position** **salary range: 3,500,000 - 4,500,000 cop** **description**: lead and coordinate hr processes, overseeing recruitment, payroll, and employee well-being. deliver crucial reports, enforce disciplinary policies, and ensure workplace safety. **responsibilities and duties**: **essential functions**: - coordinate and execute hr processes efficiently. - lead recruitment and hiring efforts. - ensure accurate and timely payroll processing. - develop and implement employee well-being programs. - provide essential reports to various company departments. - monitor and report workplace incidents. - manage worker documentation and certifications. - control sick leave and report to social security. - process certifications and worker requests. - monitor job vacancy requests and ensure proper processing. - create and manage employee schedules. - maintain records of employee actions and uphold disciplinary processes. **requirements (knowledge, skills, and abilities)**: - academic background in administration, psychology, or relevant field. - intermediate excel skills. - minimum 3 years of hr experience. - proficiency in english. - knowledge of compensation and payroll. - familiarity with workplace health and safety systems. at ttg, **_“we believe in making a difference one person at a time,”_** ttg opt...
**posición: comprador bilingüe** **salario mensual**:$3´000.000 a $3´500.000 cop (basado en la experiência) **tipo de contrato**: contratación directa. contrato a término indefinido **ubicación**:cartagena, colombia. totalmente presencial **horario**:lunes a viernes, 8:00am to 5:30pm **descripción general**: ttg se ha comprometido con nuestra reconocida empresa en la industria de oil and gas para encontrar su próximo comprador en el área industrial ubicado en cartagena, colombia. **funciones**: - atención a la operación de compras y novedades. - control de indicadores. - comunicación con proveedores. - gestionar devoluciones, cambios y órdenes de compra. - realizar las órdenes de compras y cotizaciones. - elaborar y mantener actualizado el registro de los proveedores de la organización, verificando. - manejo adecuado de la documentación suministrada por el proveedor se encuentre completa y vigente. - elaborar y mantener actualizado el registro de proveedores de la empresa y suministrar. - información a las áreas requeridas. - solicitar cotizaciones para la compra de válvulas, tuberías y accesorios requeridos para el desarrollo de la operación organizacional. - elaborar y tramitar las órdenes de compras nacionales e internacionales aprobadas por la gerencia general. - realizar evaluaciones a proveedores con el fin de asegurar su idoneidad. - velar por que las transacciones comerciales, se lleven a cabo en su totalidad, aún con la entrega del material al cliente en el plazo pactado. - realizar estudios de nuevos proveedores (busca evaluar precios),...
**senior.net developer** **medellin** **full-time - permanent** **salary depending on experience** at ttg talent solutions we are looking for a senior.net developer to join one of our amazing clients. **essential functions** - design and develop software solutions according to requirements and needs. - create solutions that strengthen current processes. - develop solutions that generate a high-quality product. - generate documentation for developed products. **responsibilities** - ensure the quality of the deliverables produced. - understand the needs of the stakeholders. **basic requirements** - bilingual, highly competent in english and spanish. - experience in the health insurance and/or travel industry. - excellent oral and written communication skills to discuss with stakeholders issues, and needs and propose solutions. - proactive proposing creative solutions to problems presented. - agility to solve problems and develop solutions. - ability to work in teams. - strong organizational and attention to detail skills. - skilled with microsoft office programs such as word, excel, powerpoint, etc. **necessary knowledge** - solid experience in.net framework (.net core 3.1 or higher) - .net 6.0 (desirable but not exclusive) - apis - knowledge and experience in agile development at ttg, _“we believe in making a difference one person at a time,”_ ttg opt**senior java developer** **medellin** **full-time - permanent** **salary depending on experience** at ttg talent solutions we are looking for a senior java developer to join one of our ...
**jr. operations specialist** **medellín** **on-site - full time** **description**: operations specialist of corporate groups will be responsible for handling all the processes established in the area, readiness for the requested tasks, and excellent proactivity since it is a multifunctional position in the assigned tasks. problem-solving, team integration, ability to work under pressure and priorities. **duties and responsibilities**: - group eligibility (additions, cancellations, and modifications) - creating new groups in the system - application of payments, credits and claims in the system - generate the welcome kits of the groups - renewal of groups in the system - account reconciliation with finance - information analysis and operational management - group billing. - refund management - creation of operational reports referring to the area issues, or solve service-related concerns. **required knowledge, skills & abilities**: - excellent analytical capability. - excellent communication. - rapid adaptation to changes. - advanced english (written and oral). - ability to multitask and prioritize **required education and experience** - associate's degree from an accredited institution, preferably in finance, management, commerce, or related. - experience in the insurance and customer service industry **necessary knowledge**: - excellent computer skills with proficiency in microsoft word, excel, powerpoint, and outlook at ttg, **_“we believe in making a difference one person at a time,”_** ttg opt...
**job description: executive assistant (bilingual)** **location**: hybrid (supporting u.s.based operations) **schedule**: full-time **type of contract**: permanent **description**: **key responsibilities**: - provide comprehensive administrative support to the ceo, managing calendars, appointments, and meetings. - assist with tasks related to u.s. title work, including reviewing and processing title documents. - prepare reports, presentations, and other documents as requested. - manage social media content creation using canva and post on platforms such as facebook, instagram, and youtube. - assist with special projects and routine administrative tasks. - maintain confidentiality and handle sensitive information with discretion. - serve as the primary point of contact for both internal and external stakeholders on behalf of the ceo. **requirements**: - **education**: bachelor’s degree in business administration or related field. - **experience**: minimum of 1 year in an administrative role. - **languages**: fluency in english and spanish, both written and verbal. **technical skills**: - proficiency in microsoft office suite (word, excel, powerpoint, outlook). - experience with social media management and content creation tools like canva. **soft skills**: - excellent organizational, multitasking, and time-management abilities. - strong written and verbal communication skills. - ability to maintain confidentiality and handle sensitive information. - positive, proactive, and flexible approach to work. - and substance-free workplace to ensure t...
**position**: account manager **monthly salary**: (based on experience) **contract type**: direct hire. indefinite term contract **location**: medellín, colombia. fully presential **schedule**: monday to friday, 8:00am to 5:00pm **description**: the account manager position is to provide comprehensive support to several agencies and their sub-agents, and services. liaise with cross‐functional internal teams to ensure the timely and successful delivery of service and facilitate sales efforts. the account manager is the lead point of contact for agents and is to support their staff in day-to-day operations. this position is to deliver personalized service and ensure responsiveness for agents to feel confident, engaged, and motivated to help drive sales and service satisfaction. **job duties and responsibilities: job duties and responsibilities**: **relationship and performance management** - develop relationships with all levels of clients and achieve positive reviews about service. - work with insurance agents throughout latam and internal operations teams to understand and fulfill clients’. - serve as the main point of contact for all matters related to the agents. - ensure consistent engagement with accounts (calls, in‐person visits, webinars, etc). - respond to inquiries from clients and agents and provide updates promptly. - resolve complaints and follow through with appropriate solutions. - act as an issue escalation point and proactively recommended solutions to challenging client situations. - facilitate agent’s sales efforts by providing reports...
**position: account coordinator.** **monthly salary: (based on experience)** **contract type: direct hire. indefinite term contract** **location: medellín, colombia. fully presential** **schedule: monday to friday, 8:00am to 5:00 pm** **description**: the objective of the account coordinator is to provide first level telephone service and comprehensive support related to the different lines of business and products offered. this role serves as a liaison between internal teams and agents to ensure the timely and successful delivery of the service, providing administrative support to improve the experience. the account coordinator will collaborate closely with the team of account managers, sales and operations to achieve a high percentage of resolution of general business queries to the first contact. **responsibilities**: - answer telephone calls in accordance with the guidelines. - attend mailboxes and other communication channels to keep queries up to date. - provide personalized service in a professional and cordial manner. - answer questions within established response times and address any concerns raised by agents with accurate and appropriate information. - ability to solve problems and complaints to provide useful solutions. - keep up-to-date on products, tools, policies and day-to-day operational processes to provide support and offer assistance to agents. - serve as the first point of contact for case analysis and agent support. - gather information and start the review to transfer complex situations or cases that deserve to be escalated for furth...
**finance and accounting recruiter** **poblado medellin colombia** **base salary + uncapped commissions** **ttg talent solutions **is a **recruitment, staffing, and consulting** organization led by former fortune 500 executives. at ttg **_we believe in making a difference one person at a time_**, through our quality and workflow system called **_ttg-opt: _**our proprietary, patent-pending platform. at ttg, we aspire to become an extension to our client’s arms, and we strive to provide our employees with a work environment that is fun and conducive to feeling appreciated, valued, and challenged to grow. our ideal **finance and accounting recruiter** will be an individual seeking a change from the corporate rigors of senior finance or accounting roles with a passion for recruiting. **ttg-opt.** **responsibilities**: - have fun with the recruiting process. - accompany business development executives on client visits - analyze the market and identify new trends and opportunities to advance ttg’s mission. - manage the recruiting process including prospecting, screening, coordinating interviews, and administration of the ats - extensive use of social media (linkedin) and other networking platforms - conduct reference/background checks, as needed. - make recommendations for hire and communicate important employment information during delivery of employment offers (i.e. benefits, compensation, etc.) - build and maintain relationships with key internal business partners and externally for networking and referrals. - provide timely progress updates on pros...
**job title: medical coordinator** **location: medellin, colombia** **schedule: monday to friday - 7:30 a.m. 5:00 p.m.** **employment type: full-time - hybrid** as a coordinator of second opinion, case management, and patient concierge, you will serve as the direct representative, ensuring the highest level of service delivery. your role involves evaluating and promptly addressing inquiries related to second medical opinions, medical appointments, patient concierge services, and case management professionally and concisely. you will be responsible for managing relationships with clients, agents, and providers while maintaining service standards in line with the company. **responsibilities**: - evaluate cases received based on the provided training, gather the necessary medical records to initiate the case, and once completed and approved by the doctor, open the case in the system, upload all records, and add relevant notes. - continuously monitor cases in the system and provide updates to members and/or agents (at least twice a week). - assist our nurse case manager when requested. receive and process medical appointment requests, including acknowledgment of receipt, coordination with the selected hospital, timely updates to the agency, and follow-ups with hospitals for prompt appointment issuance. - establish direct communication with the insured individual or the agency to understand the request and maximize response time. - assist the insured individual with any provider-related tasks, acting as an intermediary to complete a medical appointment. - conduct f...
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